Provide Technical Support via phone, Teams, email, and ticketing systems.
Troubleshoot and resolve hardware, software, and Windows-related issues.
Install, configure, and maintain desktops, laptops, and peripheral devices.
Manage user accounts and permissions in Active Directory and Azure AD.
Support Microsoft 365 applications and services.
Assist with network connectivity issues (LAN, WAN, Wi-Fi).
Support remote users and workstations.
Document incidents, solutions, and technical procedures.
Requirements: At least 1 year of experience in an IT Support, Help desk, or Service Desk role.
Hands-on experience with Microsoft Windows environments.
Experience supporting Microsoft 365 products and services.
Experience working with Active Directory.
Strong troubleshooting skills for hardware and software issues.
Excellent customer service and user support skills.
Advantage
Experience with Azure Active Directory (Entra ID).
Basic knowledge of networking concepts (LAN/WAN/Wi-Fi).
Experience with Priority ERP.
Experience in a manufacturing or industrial environment.
This position is open to all candidates.