NOC Team Leader

לפני 2 שעות

NOC Team Leader

חברה חסויה

Location: Tel Aviv-Yafo

Job Type: Full Time

Required NOC Team Leader
Description:
The NOC Team Lead is responsible for ensuring the high availability, reliability, and performance of a company's production systems, infrastructure, and applications. This hybrid role bridges traditional reactive monitoring (Network Operations Center - NOC) with proactive, automated, and software-centric engineering practices (Site Reliability Engineering - SRE).
Key Responsibilities:
Operational Leadership: Directs 24/7 global NOC teams, managing incident response, service uptime, and operational excellence.
Proactive Monitoring & Observability: Implements monitoring, alerting, and observability tools (e.g., Prometheus, Grafana, Datadog) to track system health via golden signals (latency, traffic, errors, saturation).
Automation and Toil Reduction: Leads efforts to automate repetitive operational tasks and manual troubleshooting to improve system reliability and reduce human error.
Incident Management & Root Cause Analysis (RCA): Oversees the management of critical incidents, ensures timely communication, and performs post-mortem analysis to prevent recurrence.
Team Management & Development: Coaches, mentors, and develops NOC engineers and SREs, fostering a culture of high performance and continuous improvement.
Stakeholder Collaboration: Partners with engineering, development, and IT teams to align system performance with business goals and SLA requirements.
Key Differences in Focus:
NOC Focus: Primarily monitoring, detecting, and responding to incidents, ensuring connectivity and managing alerts.
SRE Focus: Focuses on engineering improvements, reducing technical debt, automation, and system resilience.
The Transformation: Modern managers are transforming traditional, manual NOCs into automated, SRE-driven environments.

Requirements:
Experience: 3+ years in managing technical teams within NOC, SRE, or infrastructure domains.
Technical Skills: Proficiency in cloud platforms (AWS, Azure, GCP), Kubernetes, Linux/Unix, and scripting languages (Python, Bash, Golang).
Tools: Experience with monitoring platforms (Datadog) and CI/CD tools (e.g., Jenkins, GitLab).
Soft Skills: Strong communication, leadership, and crisis management skills.

This position is open to all candidates.

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5 ימים

SRE Team Leader & Escalation Manager 25515

חברה חסויה

Location: Tel Aviv-Yafo

Job Type: Full Time

We are looking for a technically strong and AI-savvy SRE Team Lead & Escalation Manager to own production reliability, incident management, and cross-functional prioritization. This role leads our AI-driven automation strategy, drives self-healing infrastructure development, and sets a new standard for modern reliability engineering.
Key Responsibilities
Lead and mentor the SRE team; improve monitoring, alerting, and observability.
Own production incidents and escalations end-to-end - from mitigation to RCA and corrective action.
Lead the design and development of self-healing systems capable of detecting, diagnosing, and remediating incidents autonomously.
Drive automation of repetitive operational workflows using AI/ML-based solutions to reduce toil and MTTR.
Manage the cross-functional Squad handling customer and production issues; align priorities across Support, QA, R&D, and Sources.
Track key operational metrics and lead long-term reliability improvements.

Requirements:
3-5 years in SRE or Incident Management.
Mandatory: Hands-on experience applied to operational challenges (AIOps, anomaly detection, LLM-based automation, or auto-remediation).
Proven track record of automating workflows and reducing manual toil at scale.
Strong cloud background (AWS/Azure/GCP) and experience with Kubernetes, Docker, and CI/CD.
Proficiency with observability tools (Grafana, Prometheus, ELK) and scripting (Python, Bash).
Demonstrated leadership in high-pressure, cross-functional environments.
Advantages
Background in cybersecurity or SaaS platforms.
Experience with LLMOps, AI agents, or orchestration platforms (e.g., n8n, Temporal).
Key Attributes
Strong ownership, accountability, and composure under pressure.
Passionate about leveraging AI to automate workflows, reduce toil, and accelerate incident resolution.
Visionary about self-healing operations - able to both define the strategy and drive its implementation.
Collaborative leader with the ability to align cross-functional stakeholders.
Technically hands-on systems-level thinker with the drive to engineer scalable, long-term solutions.

This position is open to all candidates.

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15/06/2026

Manager, Technical Support

חברה חסויה

Location: Tel Aviv-Yafo

Job Type: Full Time

As a Support Manager based in Israel, you will be responsible for hiring, mentoring, and managing a team of support engineers focused on delivering exceptional customer service, driving data-driven improvements, and fostering a high-performing, customer-centric culture. Reporting to the Director of Support, you will play a key role in building and shaping the Israeli support centre, ensuring alignment with Armis from Service now operational standards and ongoing commitment to service excellence.

What Youll Do:
Lead and mentor technical support engineers, assigning tasks and ensuring efficient issue resolution.
Support, coach, develop and lead a team of technical support engineers to deliver world-class service.
Motivate team members and address challenges that may arise in daily operations.
Identify areas for training and skills development to continuously improve team capability.
Communicate organizational goals, priorities, and business needs to ensure clear expectations across the team.
Monitor daily activities, including backlog management and workload distribution, ensuring SLA adherence and operational efficiency.
Drive the Technical Support team to achieve high customer satisfaction and success, measured through defined KPIs and performance goals.
Maintain a deep understanding of us from Service now products, solutions, and technical environments to provide guidance and subject-matter expertise.
Provide managerial oversight and serve as an escalation channel for internal and external customers.
Implement Knowledge-Centered Support practices to capture, share, and leverage knowledge for faster, higher-quality resolutions.
Partner closely with Customer Success, Product Management, Program Management, and Engineering to develop and refine support processes and influence product quality.
Develop, communicate, and enforce team policies, procedures, and operational standards.
Review case updates from team members, providing coaching and feedback to improve communication and case handling.
Conduct customer follow-ups and survey reviews to ensure feedback is addressed and service excellence is maintained.

Requirements:
10-15 years of technical experience in IT, networking, or cybersecurity environments.
5+ years of proven management experience leading technical or customer support teams.
Strong understanding of network protocols (TCP/IP, routing, switching).
Expertise in network security technologies, including firewalls, IDS/IPS, and VPNs.
Experience with security best practices, frameworks (such as NIST, CIS, etc), and compliance standards
Experience with cloud platforms (AWS, Azure, or GCP).
Working with Docker/Kubernetes-based environments
Technical experience supporting Linux-based products
Proven ability to troubleshoot complex network, system, and security issues in enterprise environments.
Excellent communication, collaboration, and problem-solving skills, with a focus on customer empathy and results.
Demonstrated leadership experience, fostering team growth and accountability in high-performance environments.
Relevant technical certifications such as CCNP, CCIE, CISSP, or CISA are highly desirable.

This position is open to all candidates.

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21/06/2026

IT & Information Systems Manager

חברה חסויה

Location: Tel Aviv-Yafo

Job Type: Full Time

In this role, you will own and lead all Information Systems and IT operations in a fast-growing global company. You will be responsible for managing end-to-end IT processes, including equipment procurement, infrastructure planning and implementation, security governance, and ensuring reliable, scalable systems across the organization.

This is a key role within the company, requiring a proactive, Hands -On leader who can drive efficiency, support business growth, and provide a seamless technology experience for our teams

Responsibilities - what you will be doing:
Build, scale, and manage the companys IT infrastructure and operations.
Own and optimize all company Information Systems and internal platforms.
Define IT processes, SLAs, and operational standards to ensure reliable service.
Lead the companys security posture, including policies, tools, and procedures.
Design and maintain Business Continuity and Disaster Recovery strategies.
Ensure compliance with relevant security and regulatory frameworks.
Manage identity, endpoint, and access management systems.
Improve operational efficiency through automation and system integrations.
Optimize internal SaaS platforms and business applications.
Manage IT vendors, procurement, and budget planning.
Maintain organized documentation and structured IT processes.
Support a global workforce by improving employee technology experience.

Requirements:
Requirements - does this describe you?
5+ years of experience in an IT Manager / IT Lead role in a startup or high-growth environment with strong hands-on capabilities.
BSc in Computer Science / Engineering or equivalent practical experience -Must
Experience with cloud infrastructure such as Azure, Microsoft 365 (all apps), AWS or equivalent - Must
Experience leading E2E security compliance frameworks (ISO 27001/27032)- Must
Experience building and scaling IT infrastructure, including VPN, switches, firewalls (Fortigate or alternatives), and group policies -Must
Experience implementing Identity & Access Management solutions (SSO, MFA, access policies).
Experience with HRIS system like HiBob (Automations, Flows, Integrations, etc.)
Experience with modern endpoint management platforms (Microsoft Intune or similar).
Experience with security tools and monitoring platforms (SIEM, NAC, phishing simulations, USB restrictions, etc.).
Experience managing backup (such as Metallic/Commvault) and data protection solutions.
Experience managing enterprise SaaS systems and business applications.
Experience working with C-level stakeholders and cross-functional teams.
Experience working with external vendors and managing cost-efficient solutions.
Experience supporting production and business-critical systems.
Strong experience with Windows, macOS & Linux.
Scripting and automation capabilities (PowerShell, Bash, Python, etc.).
Experience with IT Assets management (system like Snipe-IT and others).
Strong organizational, communication, and leadership skills.
Ability to manage multiple priorities in a fast-paced environment.
Hebrew - fluent, English - fluent.
Advantages - these will bring you to our front row:
Experience working in a global startup environment.
Experience implementing enterprise security architecture.Experience integrating and automating SaaS platforms across departments.

This position is open to all candidates.

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8702015

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10/06/2026

IT Group Manager

חברה חסויה

Location: Tel Aviv-Yafo

Job Type: Full Time

We are seeking an experienced IT Director to lead the companys global IT operations and infrastructure services across multiple locations. This role will oversee the IT support and systems teams and ensure the reliability, scalability, and security of the organizations technology environment across our sites in Israel and Manhattan.
The IT Director will be responsible for managing daily IT operations, service delivery, infrastructure platforms, and vendor relationships while working closely with Cyber Security, DevOps, and Business Applications teams.
What you will do?
Lead and manage global IT operations across the companys sites in Israel and Manhattan.
Manage the IT support (Helpdesk) and infrastructure teams to ensure high-quality service delivery and operational excellence.
Oversee the performance, availability, and security of corporate IT systems, cloud services, and network infrastructure.
Define and monitor SLAs and operational KPIs to ensure consistent and reliable IT services across locations.
Drive continuous improvement of IT processes including onboarding, offboarding, asset management, and incident management.
Act as the primary escalation point for complex or critical IT operational issues.
Collaborate closely with Cyber Security, DevOps, and Business Applications teams to ensure secure and efficient technology services.
Manage IT vendors, service providers, and procurement processes.
Plan and manage IT operational budgets and cost optimization initiatives.
Mentor and develop IT team members while fostering a strong service-oriented culture.

Requirements:
5+ years of experience managing IT infrastructure and enterprise systems environments.
5+ years of experience leading IT support or IT service delivery teams.
Proven experience managing IT operations across multiple sites or global environments.
Strong knowledge of enterprise IT infrastructure including cloud platforms, identity management, endpoint management, networking, and collaboration tools.
Experience working with security frameworks and collaborating with cyber security teams.
Strong leadership, communication, and stakeholder management skills.

This position is open to all candidates.

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6 ימים

Data Center Operations Manager, Global Server Operations

חברה חסויה

Location: Tel Aviv-Yafo

Job Type: Full Time

Required Data Center Operations Manager, Global Server Operations
About the job
We're not just a software company. The Hardware Operations team is responsible for monitoring the state-of-the-art physical infrastructure behind our powerful search technology. As an Operations Technician, you'll install, configure, test, troubleshoot and maintain hardware (like servers and its components) and server software (like our Linux cluster). You'll also address the configuration of more complex components such as networks, routers, hubs, bridges, switches and networking protocols. You'll participate in or lead small project teams on larger installations and develop project contingency plans. A typical day involves manual movement and installation of racks, and while it can sometimes be physically demanding, you are excited to work with infrastructure that is at the cutting-edge of computer technology.
You manage a team that ensures the quality installation of server hardware and components. You coordinate over multiple sites and take charge of complicated installations/troubleshooting.
The Data Center team operates some of the most sophisticated server, storage and networking systems on the planet. Our teams ensure that our customer service level agreements and availability targets are met while maintaining environmental and safety standards, at scale.
As a Server Operations Manager in the third-party Data Center team, you will be responsible for daily operations in third-party owned and operated data center facilities. In this role, you will manage a team of data center technicians and oversee the installation and maintenance of server and network infrastructure. You will take charge of complicated installations/troubleshooting and ensure timely completion of project work. As a people manager you will look after your team's development and career growth.
Behind everything our users see online is the architecture built by the Technical Infrastructure team to keep it running. From developing and maintaining our data centers to building the next generation of our platforms, we make product portfolio possible. We're proud to be our engineers' engineers and love voiding warranties by taking things apart so we can rebuild them. We keep our networks up and running, ensuring our users have the best and fastest experience possible.
Responsibilities
Lead a team of individuals; set and communicate individual and team priorities that support organizational goals. Meet regularly with individuals to discuss performance and development, and provide feedback and coaching.
Maintain, monitor, and execute security and operational procedures and track/analyze trends to identify opportunities for improvements ensuring alignment with organizational policies.
Repair, fix, and perform preventative maintenance on equipment, servers, machines, or infrastructure based on identified issues.
Support and contribute to the implementation of Environmental Health and Safety (EHS) and other compliance programs and initiatives in collaboration with other teams to ensure environmental and safety incidents are investigated, resolved, and reported.

דרישות:
Minimum qualifications:
Bachelor's degree in a technical field or equivalent practical experience.
8 years of experience in computing infrastructure, networking, operating systems, or hardware.
5 years of experience managing technical, vendor, contract management, or delivery teams.
Ability to work non-standard hours, including working weekends, night shifts, holidays and on shift-based schedules as required.
Ability to travel 50% of the time.
Preferred qualifications:
Experience working in data center environments, including building and operating infrastructure, and network and compute architecture and lifecycle.
Experience with initiating and executing initiatives in a global environment.
Ability to implement and drive the safety culture at the site, while fostering a collaborative team environment. המשרה מיועדת לנשים ולגברים כאחד.

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8719179

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15/06/2026

Staff Technical Program Manager

חברה חסויה

Location: Tel Aviv-Yafo

Job Type: Full Time

We are looking for an experienced Staff Technical Program Manager. This role involves overseeing the planning, execution, and delivery of technical projects within our organization, while also managing deployments to production environments. The ideal candidate will possess strong project management skills, technical understanding, and the ability to effectively communicate with cross-functional teams.

What you will do:
Project management Lead and manage the end-to-end lifecycle of complex technological projects - understands projects goals and details, proficient in crafting project roadmaps, overseeing scope, backlog, and timelines, monitoring crucial milestones, managing KPIs, and navigating essential dependencies.
Identify and mitigate risks, resolve issues, and make adjustments as necessary.
Establish continuous improvement as part of the culture, processes and tools.
Define and enforce best practices and standards for the production environments operations.
Facilitate and guide R&D teams in the release planning and delivery process, ensuring effective collaboration & execution while defining and implementing best practices and tools.
Ensure cross organizational communication and process coordination, serving as the focal point for project health visibility and strategic status reporting to senior executives
Identify problems by observing and studying system functions and performance results.

Requirements:
At least 4 years of proven experience in Technical Program Management in technology companies, with proven experience in SaaS product lifecycles.
Proven experience in coordinating cross functional teams in global companies.
Deep understanding with software development lifecycle, scrum management (agile) and release management best practices.
Understanding of the development and maintenance processes of SaaS products.
Strong analytical skills to assess and resolve release related issues, risks and conflicts.
Exceptional interpersonal skills, with the adaptability to effectively navigate constraints, manage conflicting, and deliver under pressure. With ability to communicate effectively with individuals at all levels of the organization.
Understanding and experience managing cloud-based platforms such as AWS - an advantage.
Fluent in English - writing and speaking.

This position is open to all candidates.

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8695004

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5 ימים

Director of Global IT Ops

חברה חסויה

Location: Tel Aviv-Yafo

Job Type: Full Time

The Director of Global IT Operations will lead our global IT Support and Systems Administration teams, serving as the strategic "face of IT" for a rapidly growing workforce. Reporting to the VP of Global IT & Systems, you will mature our service-facing technical functions by balancing high-level strategy with hands-on technical excellence. This role is pivotal in driving an automation-first culture that reduces user friction while maintaining a robust security posture across a cloud-native environment.

Responsibilities
Strategic Leadership: Manage and mentor a global, multi-site team of IT Support Engineers and Systems Administrators across the US and Israel.

Operational Excellence: Drive daily operations and long-term roadmaps for support services, ensuring high-touch service delivery and metric-driven performance.

Automation & AI: Identify and implement AI-driven tools and automation frameworks for onboarding, offboarding, and routine ticket resolution to enhance efficiency.

Cross-Functional Partnership: Act as a diplomat between IT and business departments to ensure IT is viewed as a strategic partner and enabler.

Requirements:
Extensive Leadership: 5+ years of experience leading global IT support and system administration teams in a high-growth technology company.

Technical Foundations: 10+ years of total IT experience with at least 8 years in hands-on systems administration or IT operations.

Global Management: Proven experience managing geographically dispersed teams (specifically US and EMEA) and a remote-first fleet.

Language Proficiency: Full professional English fluency for global stakeholder management and executive communication.

Advanced SaaS Expertise: Expert-level knowledge of Okta, Google Workspace, Slack, Zoom, and Zendesk.

Modern MDM Mastery: Hands-on experience managing macOS and Windows environments, specifically using Jamf and Intune.

This position is open to all candidates.

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8721504

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2 ימים

Technical Project Manager

חברה חסויה

Location: Tel Aviv-Yafo

Job Type: Full Time

We are growing and is looking for a talented individual with a wide skill set to join our R&D team as a Technical Project Manager.

This is a position for an individual with a varied array of skills including both technical, leadership and soft skills.

We are looking for that right person who is up for a challenge, sees the big picture, enjoys working on a variety of topics and is looking to grow with the company.

Roles and Responsibilities:
Manage the R&D timeline, ensuring projects are consistently on track and resources are strategically allocated to meet the company's daily, monthly, and quarterly objectives.
Actively manage multiple technical and operational projects simultaneously from project kickoff to launch.
Develop and monitor the software development life cycle, supervising the engineering team's work to assign tasks, establish goals, set delivery dates, and communicate the teams progress to executives.
Directly engage with clients to oversee project delivery, focusing on meeting their specific requirements.
Work cross-functionally with Developers, PMs, Customer Success, and Operations to ensure readiness for project launches.
Facilitate communication and coordination between different departments to align and achieve project goals.
Utilize data analytics to identify key areas for improvement and growth, ensuring that decisions are data-driven.

Requirements:
Proven experience managing multiple projects simultaneously.
Strong understanding of R&D processes and methodologies.
Proficiency in project management software (e.g., Jira, Monday).
Experience working with cross-functional teams including developers, UX designers, and product managers.
Excellent client-facing and internal communication skills.
Strong analytical and problem-solving skills.
Superior organizational and multitasking abilities.
Comfortable working in a fast-paced and dynamic environment.
Bachelor's degree in Computer Science, Engineering, or a related field, an advantage.
Minimum 4 years industry experience.

This position is open to all candidates.

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8723923

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לפני 2 שעות

Head of IT

חברה חסויה

Location: Tel Aviv-Yafo

Job Type: Full Time

We are looking for an experienced and service-oriented Head of IT to build and lead our IT strategy. In this role, you will own the companys internal infrastructure, security standards, and IT operations, ensuring our employees have the best technological environment to succeed. You will lead a team while staying hands-on, managing everything from SaaS applications to hardware procurement and network security.
Responsibilities (What you will do):
Leadership & Strategy: Lead, mentor, and grow a team of 5 IT professionals . Build the annual IT roadmap and manage the departments budget and procurement.
IT Operations: Oversee day-to-day IT support (Helpdesk), onboarding/offboarding processes, and asset management (hardware & software) across global sites.
Infrastructure & SaaS: Manage and optimize our core systems: Google Workspace, AWS, Azure, Okta, Slack, and other enterprise tools.
Security & Compliance: Partner with the Security team to enforce InfoSec policies, manage access controls (IdP/SSO), and support compliance audits (SOC2, ISO).
Network & Systems: Manage end-to-end office networking (Firewalls, WiFi, VPNs).
Projects: Lead cross-organization IT projects such as office relocations, system migrations, and AI automation implementation.

Requirements:
5+ years of experience in IT System Administration, with at least 3 years in a leadership/team lead role.
Strong hands-on experience in a mixed environment (MacOS & Windows)
Expert level in managing [G-Suite / Office 365] admin consoles.
Experience with Identity Management tools (Okta / Azure AD).
Proven knowledge of Network & Security infrastructure (Firewalls, Switches, VPNs, Zero Trust Network Access, Email security tools etc..).
Experience with MDM tools (Jamf, Intune, or similar).
Experience working and implementing business solutions using AI (Gemini or similar)
Service-oriented with excellent communication skills in English and Hebrew.
Nice to Have:
Experience working in a High-Growth Startup / Global company.
Basic knowledge of Cloud Infrastructure (AWS / GCP / Azure).
Scripting skills (Bash / Python / PowerShell) for automation.

This position is open to all candidates.

עדכון קורות החיים לפני שליחה

8728048

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אירעה שגיאה בשליחת פרטיך למשרה

28/06/2026

Lab Manager

חברה חסויה

Location: Tel Aviv-Yafo

Job Type: More than one

Full Time

Temporary

Hybrid work

As our Lab Manager, you'll work shoulder-to-shoulder with Development, Product, QA, Automation, Research, and DevOps to design and deliver the topologies our product is built and tested on. You'll translate sprint requirements into functional lab environments, manage their lifecycle, and keep the whole operation running efficiently.

The Impact You Will Have
Collect lab requirements from R&D stakeholders and deliver functional lab topologies according to sprint plans (agile scrum methodology).
Spin up compute and network resources in AWS and ESXi and configure them.
Setup Active Directory domains, organizational units, group policies and adjust them to varying scenarios.
Deploy workstation and server machines in a variety of OSs.
Setup routing and access policies between the various hosts.
Install and configure different EDRs (S1, MDE, Cortex, CrowdStrike, TrendMicro and more).
Deploy different types of applications like credentials managers (LastPass, 1Password etc).
Deploy firewalls and implement network segmentation controls between the different subnets in each lab.
Adjust the lab environments to enable testing of new product features sprint by sprint.
Manage the lifecycle of the provisioned lab environments and keep track of cost.

Location (Hybrid): Tel Aviv, Israel.
6 months contract.

Requirements:
What Sets You Apart:
Minimum of 2 years of experience in managing labs, IT, DevOps, or a similar role
Proficient in server installation and configuration, focusing on Windows (similar with Windows Admin Manager) and then Linux environments
Proficiency in AWS networking infrastructure (Mainly VPC, Subnets, Transit Gateways, AWS-VPN).

Even Better If You Have:
Experience with security technologies.
ESXi (VMware).
Experience with network equipment (e.g., routers, switches) and security applications.

How You Work:
"Can do" attitude, friendly, customer oriented, attentive and supportive.
Excellent communication skills for creating technical and user documentation.
Strong organizational skills and attention to detail.
Ability to work collaboratively with engineering teams and other stakeholders.
Problem-solving skills and the ability to troubleshoot complex technical issues.
Strong project management skills to manage the lifecycle of engineering labs and environments.
Ability to handle multiple tasks and prioritize effectively in a fast-paced environment.

This position is open to all candidates.

עדכון קורות החיים לפני שליחה

8713022

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