We are seeking a hands-on and experienced Sales Operations leader to drive and optimize our end-to-end order-to-delivery process. This role combines team leadership, operational excellence, forecasting, reporting, and process ownership while working closely with sales, logistics, finance, and global stakeholders.

Key Responsibilities:

Lead and actively participate in daily Sales Operations activities, including quotations, order management, bookings, shipments, and delivery execution.

Own and manage sales forecasting processes (bookings and revenue), identifying risks, gaps, and opportunities.

Lead and manage the Israel-based Sales Operations team while maintaining a hands-on approach to daily operations.

Ensure data accuracy, governance, and consistency across Salesforce and related systems.

Develop and enhance reporting, analytics, and performance measurement frameworks.

Drive process improvements, automation, and standardization initiatives.

Maintain operational policies, procedures, and training materials.

Ensure SLA compliance and operational excellence across sales operations processes.

Lead Salesforce optimization and enhancement projects to support business growth.

We are looking for a Chargeback Analyst to join our Fraud and Payments team. In this role, you will become a domain expert in a growing team and a fast-changing environment. As a Chargeback Analyst, you will work with multiple payment providers and systems, analyze and respond to chargeback disputes, collaborate with different teams, and become a subject matter expert in chargeback and dispute handling and management. You will also play a key role in improving processes and driving operational excellence across the organization.
Responsibilities:
Investigate and analyze payment disputes across multiple payment providers
Review and represent chargebacks and retrieval requests
Build and maintain the operational chargeback data center
Collaborate with Fraud, Customer Service, Finance, and other cross-functional teams to provide winning case responses
Work on cross-team and cross-functional projects to improve operational efficiency
Create and optimize chargeback workflows and operational processes
Monitor performance according to card scheme programs and regulations.