We are seeking a highly motivated, technically adept, and process-oriented Customer Operations to join our growing team. In this role, you will lead strategic initiatives that automate and optimize workflows across customer and partner operations - playing a pivotal role in streamlining internal systems, building platform integrations, and ensuring scalable, secure, and reliable technical operations.
This is a highly cross-functional position that requires close collaboration with Product, Engineering, and Customer Engineering teams. You will translate operational challenges into technical solutions and drive end-to-end implementation, with a direct impact on how our team scales.
The ideal candidate brings a strong background in systems integration, API-based automation, and SaaS operations. You are passionate about reducing manual overhead, improving the customer experience, and applying technology to solve real-world business problems. You will have a unique opportunity to shape our operational tech stack and define our automation strategy at scale.
Responsibilities:
Lead the design and execution of automation initiatives that enhance internal workflows across customer success, partner onboarding, support, and technical operations.
Identify, prioritize, and scope automation opportunities that reduce manual effort, improve system reliability, and enable self-service capabilities.
Implement integrations and workflow automations between internal platforms (e.g., Salesforce, SharePoint, Slack, Jira, internal admin tools) using APIs, cloud services, and scripting tools.
Partner with Customer Engineering, Engineering, and Product teams to gather requirements, translate them into technical specifications, and manage end-to-end delivery of automation projects.
Own project planning and execution across multiple workstreams, maintaining clear documentation, proactive communication, and strong stakeholder alignment.
Drive standardization of operational processes and help scale technical infrastructure to support customer and partner growth.
Monitor, measure, and report on automation effectiveness and business impact, using data to guide continuous improvement.
Coordinate feature rollouts - from early adopter programs through full production releases - including field coordination and customer communications.
Manage and facilitate customer migrations as required.
Stay current with SaaS, DevOps, and automation industry trends, and proactively apply best practices across the team.
Perform hands-on troubleshooting and root-cause analysis of customer and operational issues, driving timely resolution.
Build, deploy, and maintain internal tools and services, including containerized deployments (Docker / Docker Compose) and supporting automation scripts.

We are looking for a Technical Support Engineer to join our highly experienced global team.

The Technical Support Engineer role embodies the critical intersection of technical expertise and a focus on customer satisfaction.

This role is tasked with helping customers with giving answers to technical questions, solution architecture, and ensuring successful adoption of the Platform.



What Youll Do

Serve as our customers single point of contact for any tech-related matters
End-to-end ownership of customer support cases from opening until closure, ensuring customer satisfaction
Establish relationships and engage with technical counterparts to drive product adoption and expansion
Train and coach customers to a successful onboarding process and ongoing usage
Advocate internally for customer needs - be the technical voice of the customer within Coralogix
Contribute to our knowledge base by creating documentation, video tutorials, and predefined answers to common issues
Prioritize and manage several open issues at one time
Properly escalate unresolved issues to the appropriate internal teams

we are looking for a Solution Engineer.
Responsibilities:
Lead and support customer-facing Demand Forecasting use cases from discovery through deployment
Work hands-on with customer data to design, test, and validate forecasting solutions
Act as a trusted analytical and technical advisor to customers, deeply understanding their business context and datasets
Analyze and explain model outputs and complex analytical concepts in a clear, business-oriented way
Troubleshoot technical and data-related challenges and drive them to resolution
Collaborate closely with Data Science and Customer Success teams, providing structured feedback from customer use cases
Help customers achieve measurable business impact and adoption of Demand Forecasting module

The company story is likely one you havent heard before. Founded in 2015, were a bootstrapped product-led company that has grown to over 130,000 customers, 500 million users per month & millions of annual revenue.
We're looking for a Customer Support Engineer who has a passion for helping customers to join our support team and get the most out of our product.

In this role, youll be the point of contact for our customers, responsible for solving problems and ensuring they have the best experience with our product and our team.

We're looking for someone energetic, tech-savvy, who has high-level English and superb interpersonal skills.

** The position is full-time and requires the availability to work up to two evenings a week and 2 weekend shifts per month (Friday morning / Saturday Night).**
As a Customer Support Engineer at our company, you will:
Be in charge of our customer happiness and deliver amazing service.
Become a product expert who knows the ins and outs of what our company has to offer by helping our customers maximize the value they receive from us.
Proactively identify opportunities and optimization points to help our customers grow.
Represent the customer voice internally in Product, Marketing, and Business Development discussions.