דרושים » מחשבים ורשתות » IT Helpdesk

Were growing and looking to hire an IT Operations & Helpdesk Engineer who embodies our core values: People First, Customer Obsession, Strive for Excellence, and Integrity.

Were looking for a talented and dedicated IT Operations & Helpdesk Engineer to deliver fast, reliable technical support to our global users and take ownership of day-to-day IT operations and helpdesk activities.

In this role, you will work closely with employees and teams across the organization, ensuring seamless IT operations in a fast-paced, global environment. Youll troubleshoot technical issues, manage enterprise tools and user access, support onboarding and offboarding processes, and help improve operational efficiency across the organization.

This is an amazing opportunity to join a highly technical and collaborative team, expand your expertise across modern IT environments, and make a direct impact on the employee experience in our company.

*** This position is on-site and requires working from the Tel Aviv office five days a week. ***

Responsibilities:
As an IT Operations & Helpdesk Engineer, your impact will be:
Provide hands-on technical support to local on-site employees and remote users across global offices.
Troubleshoot and resolve complex hardware, software, operating system, networking, and SaaS-related issues.
Support and maintain macOS and Windows environments utilizing modern MDM platforms, including Kandji, Jamf, JumpCloud, and Microsoft Intune.
Manage user accounts, permissions, and access across platforms such as EntraID, Google Workspace, and additional enterprise tools.
Take part in onboarding and offboarding processes, including automated equipment provisioning and secure account lifecycle management.
Support and maintain office IT infrastructure, including laptops, printers, docking stations, AV equipment, and related peripherals.
Collaborate closely with Security, Business Applications, DevOps, and additional cross-functional teams during ongoing operations and projects.
Document technical issues, resolutions, knowledge articles, and process improvements.
Help improve internal IT processes, operational efficiency, and employee support experience.
Support office IT operations and ensure smooth day-to-day technical functionality.

we are seeking an experienced IT Support Specialist to join our IT support team. In this role, you will be responsible for providing first-line support to our companys employees by managing user accounts and access, troubleshooting hardware and software issues, and handling our employees' onboarding and offboarding.
Responsibilities:
Provide first-line technical support to our companys employees across all global offices, ensuring fast, professional, and customer-oriented service.
Lead and execute IT processes for employee onboarding and offboarding, including systems provisioning, access governance, device setup, and security compliance.
Provide AV support for the company auditorium and conference rooms, including management and troubleshooting of Zoom Rooms, Polycom systems, and other video-conferencing technologies
Troubleshoot and resolve hardware, software, and network-related issues on both Windows and (mostly) macOS environments.
Manage IT requests and incidents related to cloud services and enterprise applications, including Microsoft 365, Slack, Zoom, and additional SaaS platforms used internally.
Administer and monitor cloud-based infrastructure components, including Azure AD, Intune, Kandji, as part of the companys internal IT ecosystem.
Collaborate closely with the Systems and Security teams to identify, escalate, and resolve complex technical issues, as well as improve IT workflows and automation.

We're seeking a skilled, customer-oriented IT Ops / Helpdesk Specialist to join our IT team. In this role, you will be the first point of contact for employees seeking technical assistance, providing hands-on support across a wide range of systems, applications, and devices. You will play a key role in ensuring smooth daily operations, maintaining productivity across the organization, and delivering an excellent end-user experience.
In this role you will gain exposure to modern IT tools, automation, and cutting-edge technologies, as well as a chance to make a real impact on the daily experience of every employee in the company.
Responsibilities
Provide tier 1 service desk support and tier 2 technical support to end-users across Windows and macOS environments, both on-site and remotely.
Manage user accounts, access, and authentication via Okta and Microsoft Entra ID (creation, modification, policies, MFA, SSO).
Administer and support SaaS applications, including user provisioning, license management, permissions, and app assignments.
Own and execute the employee on-boarding and off-boarding processes, including device preparation, account setup, access provisioning, and secure deprovisioning.
Support and troubleshoot hardware and peripherals, including laptops, monitors, printers, conference room equipment, headsets, and mobile devices.
Administer and support Microsoft Office 365 applications and Google Workspace (Gmail, Drive, Calendar, Meet) at a basic admin level.
Diagnose and resolve hardware, software, network, and connectivity issues in a timely manner.
Track and manage support tickets through the helpdesk system, ensuring SLAs are met and end-users are kept informed.
Collaborate with InfoSec and IT Operations on security best practices, patching, endpoint protection, and compliance requirements.
Contribute to IT projects, automation initiatives, and process improvements.

Required IT Support Specialist
As an IT Support Specialist, you will:
Provide technical support to end users both on-site and remotely via phone and email
Install, configure, troubleshoot, diagnose and resolve hardware, software and network-related issues across macOS, Windows and Linux environments
Manage end-to-end onboarding and offboarding processes, including user setup, permissions, equipment provisioning and access revocation
Support and manage mobile devices using MDM solutions, including enrollment, configuration, policy enforcement and troubleshooting
Collaborate with senior system administrators and cross-functional teams to resolve complex technical challenges
Manage and prioritize incoming support requests while ensuring high service standards and user satisfaction
Contribute to the development and maintenance of internal knowledge base, including documentation of processes and best practices
Continuously learn and stay up to date with new technologies, tools and IT trends.

We are looking for a hands-on IT Helpdesk Specialist to join our IT Infrastructure team. You and other Helpdesk team members will be the first point of contact for end-user support, resolving hardware and software issues, managing user accounts, and supporting endpoint deployments. The role is primarily based at our Tel Aviv headquarters and includes remote support for users in the US, Mexico, Asia, Jerusalem, and Beer Sheva.
Location: This is a full-time position based at our headquarters in Ramat Hachayal, Tel Aviv.
Responsibilities:
Provide Tier 1-2 technical support for ~1,200 corporate endpoints (Windows 10/11, Servers 2016-2022, laptops and desktops)
Manage user accounts, groups, and permissions in Active Directory
Support Microsoft 365 applications: Outlook, Teams, OneDrive, SharePoint, and related services
Assist with device enrollment, configuration, and troubleshooting via Microsoft Intune
Handle VPN client support (FortiGate) and basic network connectivity troubleshooting
Set up and configure workstations for new employees (onboarding)
Log, track, and resolve support tickets in the helpdesk ticketing system
Escalate complex issues to senior IT team members as appropriate
Support peripheral devices: printers, monitors, docking stations, mobile devices
Ability to plan, execute, and deliver IT projects alongside day-to-day support activities.

we are looking for a IT Support Specialist.
Reporting to Operations leadership, you will be a key member of the operations team supporting our internal IT efforts. This is a foundational role within our Operations team, offering an excellent entry opportunity into a fast-paced tech environment. You will manage all IT-related processes globally, ensuring compliance, security, and performance across the organization. By combining technical expertise with a proactive mindset, you will help design, improve, and document scalable IT processes that empower our team.
What Youll Do:
Manage all IT-related processes globally, including setting up new laptops, managing resource access, and troubleshooting Security & IT tools to ensure compliance and performance.
Serve as the primary point of contact for employees seeking technical assistance on internal systems , performing both remote and onsite troubleshooting processes.
Maintain the IT inventory, oversee hardware maintenance, and handle the IT procurement lifecycles.
Ensure reliable office connectivity and maintain local network infrastructure.
Conduct ongoing access reviews and manage resource access installations to maintain strict internal security standards.
Assist with ongoing security tasks and drive the maintenance and configuration of general security frameworks (e.g., ISO 27001, SOC 2).
Leverage AI tooling to creatively solve problems, build efficiencies, and optimize IT workflows.
Continuously improve IT processes and technical documentation.

We are looking for an IT Support Engineer to join our TLV team. The hire will be responsible for providing and supporting IT equipment and services to all employees in the TLV office. This opportunity presents the chance to practice modern IT Ops processes and technologies in a controlled financial services environment.
Responsibilities
Provide on-site IT support at our TLV and remote support for our company TLV employees
troubleshooting platforms such as Okta, Google Workspace, Slack, MDM, and other tools.
Create and update IT documentation, including technical guides and user-facing materials.
Act as an advocate for end-users, proactively identifying and resolving IT bottlenecks to enhance productivity.
Manage IT assets (ITAM), including desk setups, printer maintenance, and AV equipment to ensure seamless Town Hall and company events.
Support and maintain Zoom Rooms, ensuring optimal video conferencing performance.
Assist with user lifecycle management, provisioning/deprovisioning accounts, and managing role-based access controls.

Required Helpdesk Specialist
Why this role is important:
Our global workforce is our greatest engine of innovation, and the IT Help Desk is the team that keeps that engine running at peak performance. We arent looking for ticket takers-we are seeking exceptionally skilled IT engineers to help build a dynamic support team.
Youll work closely with IT Engineers and the IT Operations Team to provide efficient, customer-focused support across a wide range of tools, including Google Workspace, Okta, and endpoint management platforms.
This role will be critical in supporting our company-wide AI in Motion initiative. The IT Helpdesk is responsible for enabling and governing the use of core AI tools like Gemini (for personal productivity in Google Workspace), ChatGPT, Base44, and Claude, while ensuring agent identity and security are managed through platforms like Oktas identity framework.
This is a great opportunity for a tech-savvy problem solver who enjoys troubleshooting, learning new technologies, and contributing to process improvements in a dynamic SaaS environment.
About this placement:
This is a student / junior placement designed for someone at the very start of their IT career who is hungry to learn and ready to grow. You dont need years of experience-you need curiosity, a strong work ethic, and a genuine passion for technology. We will invest in you. Over the course of the placement, youll work shoulder-to-shoulder with experienced IT Engineers and System Administrators, building the hands-on skills and real-world judgment needed to grow into a full IT Engineer or System Administrator role on our team.
Key Responsibilities:
Front-Line Support & Learning
Act as a first point of contact for end-user technical requests through our ticketing system, chat, and email, under the guidance of senior team members.
Provide hands-on and remote support for macOS and Windows devices, gradually taking ownership of more complex issues as your skills develop.
Learn to troubleshoot across our core application stack, including Google Workspace, Okta SSO/MFA, and Microsoft 365.
Assist with setting up meeting rooms, peripherals, and Audio/Video conferencing systems.
Hands-On IT Operations
Help prepare, image, and deploy new laptops and equipment for new hires, ensuring devices are ready on day one.
Support the employee lifecycle-assisting with account provisioning, access requests, and offboarding under supervision.
Help maintain an accurate IT asset inventory of laptops, accessories, and software licenses.
Shadow IT Engineers and System Administrators on real projects to understand how infrastructure, identity, and endpoint management fit together.
Growth, Learning & Contribution
Build your knowledge through structured mentorship, on-the-job coaching, and self-driven learning toward an Engineer or System Administrator track.
Contribute to our internal Knowledge Base by documenting common fixes and learning to write clear, reusable guides.
Identify small process improvements and automation ideas, and bring them to the team-your fresh perspective is valued.
Pursue relevant certifications and skills with the support and encouragement of the team.

We are looking for a hands-on, service-oriented Help Desk Technician to provide fast, effective, and friendly technical support across the organization.
In this role, youll be the first point of contact for IT support, helping employees resolve day-to-day technical issues while delivering a great user experience.
An excellent Help Desk Technician combines strong technical knowledge with clear communication, patience, and a genuine desire to help. Were looking for someone who takes ownership, thinks proactively, and isnt afraid to go the extra mile to solve problems.
About Us:
What's new? EVERYTHING!
We enable enterprises to unlock the full potential of voice. From traditional calling to next-generation conversational AI, we transform communication into a powerful, strategic differentiator.
With proven voice leadership and advanced AI capabilities, we help global organizations deploy voice solutions that work reliably at scale, integrate seamlessly with existing systems, and deliver measurable business impact.
Fueled by a culture built on innovation, collaboration, and trust, we don't just push boundaries - we break them.
We turn the unimaginable into real, scalable solutions that keep organizations ahead, connected, and ready for whatever comes next.
Your mission:
Provide first-line technical support for end users (on-site, phone, and remote).
Diagnose and resolve basic hardware, software, and system issues.
Support laptops, workstations, peripherals, and office equipment.
Manage user accounts, permissions, and access using Active Directory.
Support and troubleshoot Microsoft Office 365 applications.
Install, configure, repair, replace, and reinstall hardware components as needed.
Identify and address both software and hardware issues, including antivirus-related topics.
Document issues, solutions, and procedures clearly.
Deliver service with a customer-first mindset, suggesting alternative solutions when appropriate and taking ownership.