דרושים » מחשבים ורשתות » IT Support Specialist

We are seeking an experienced, hands-on Director of IT to lead our global IT teams (primarily in Israel and Belarus) and support over 500 employees worldwide.
This role operates within a hybrid IT model, where some systems and services (including endpoint management and corporate tooling) are managed centrally at the group level, while others are owned locally.
You will be responsible for ensuring seamless operation, alignment, and efficiency across these environments, while driving a modern, cloud-first, and automation-driven IT function.
Responsibilities
Lead and scale global IT operations, including corporate IT, helpdesk, and internal infrastructure
Own the IT strategy, roadmap, and annual budget aligned with business growth and efficiency goals
Operate within a hybrid IT environment, ensuring alignment between centrally managed and locally managed systems
Act as the primary focal point for collaboration with group-level IT functions, including coordination, alignment, and escalations
Drive a cloud-first and SaaS-driven IT environment, optimizing tools, performance, and cost
Improve IT operations through automation, self-service, and AI-driven workflows (e.g., onboarding, ticketing, access management)
Oversee identity and access processes, endpoint lifecycle, and device management in coordination with central platforms
Ensure high availability and performance of IT services across all locations
Establish and enforce IT standards, processes, and KPIs (SLAs, user satisfaction, response times)
Partner closely with Security to enforce policies, strengthen endpoint posture, and support compliance requirements (e.g., SOC 2, internal audits)
Manage and mentor team leads, build a strong ownership culture, and develop talent
Own vendor management, procurement processes, and cost optimization initiatives
Lead global IT projects and system implementations.

We are searching for an adaptable and quick-learning IT System Admin to join our global IT team. This role involves delivering technical support across our various offices, managing local and remote IT infrastructures, and ensuring efficient tool and system utilization.
The ideal candidate possesses a robust IT foundation, embraces various technologies, and has an inherent passion for continuous learning. In close collaboration with all departments you'll contribute to the operational success of technology solutions that fuel our growth.
Responsibilities:
Oversee day-to-day IT operations, including hardware, software, and network troubleshooting, support, and maintenance
Develop documentation and user training materials on software and tools
Establish scalable employee lifecycle management processes, ensuring seamless and compliant operations
Develop and execute IT policies and procedures that enhance data security, system integrity, and availability
Enforce compliance with ISO27001 or other information security standards
Permissions and licenses management across company apps
Manage and maintain hardware inventory, orders, and external vendor relationships
Package and distribute software packages across various operating systems

We are seeking a Customer Support Specialist, reporting to the Support Team Leader, who can resolve customer queries, recommend solutions and guide product users through features and functionalities. This position will assist Candexs internal and external customers with platform related questions via our ticketing system process and triage incoming tickets, develop and maintain a professional level of proficiency with Candexs specific systems and technologies.
To be successful in this role, you should be an excellent communicator who's able to earn our clients trust, demonstrate excellent time management skills and be passionate about customer service and self-improvement. An ideal candidate should be a great brand ambassador who is willing to go the extra mile to ensure customer satisfaction.
This role is hybrid, working from our location in the bursa in Ramat Gan, Israel. Schedule is Mon - Fri, 9am-6pm (Friday/work from home).
Responsibilities:
Onboarding new users to the system, including user adoption
Administration of pending orders and payments
Reconciliation of all company orders to confirm the correctness of data
Identification of areas of improvement, both in process and product
Promptly responding to customer queries via ticketing system, emails, phone
Liaising with colleagues or managers to find the best solutions to customers issues
Identifying common problems and escalating them to management, along with possible suggestions for improvement, wherever possible.
Obtaining and sharing customer feedback with colleagues and other departments so that products and services can be improved
Oversee and address any support and/or technical issues associated with clients and suppliers throughout interactions

We are seeking a Customer Support Specialist, reporting to the Support Team Leader, who can resolve customer queries, recommend solutions and guide product users through features and functionalities. This position will assist internal and external customers with platform related questions via our ticketing system process and triage incoming tickets, develop and maintain a professional level of proficiency with specific systems and technologies. To be successful in this role, you should be an excellent communicator who's able to earn our clients trust, demonstrate excellent time management skills and be passionate about customer service and self-improvement. An ideal candidate should be a great brand ambassador who is willing to go the extra mile to ensure customer satisfaction. This role is hybrid, working from our location in the bursa in Ramat Gan, Israel. Schedule is Mon - Fri, 9am-6pm (Friday/work from home).
Responsibilities:
Onboarding new users to the system, including user adoption
Administration of pending orders and payments
Reconciliation of all company orders to confirm the correctness of data
Identification of areas of improvement, both in process and product
Promptly responding to customer queries via ticketing system, emails, phone
Liaising with colleagues or managers to find the best solutions to customers issues
Identifying common problems and escalating them to management, along with possible suggestions for improvement, wherever possible.
Obtaining and sharing customer feedback with colleagues and other departments so that products and services can be improved
Oversee and address any support and/or technical issues associated with clients and suppliers throughout interactions

We are seeking a Customer Support Specialist, reporting to the Support Team Leader, who can resolve customer queries, recommend solutions and guide product users through features and functionalities.
This position will assist internal and external customers with platform related questions via our ticketing system process and triage incoming tickets, develop and maintain a professional level of proficiency with specific systems and technologies.
To be successful in this role, you should be an excellent communicator who's able to earn our clients trust, demonstrate excellent time management skills and be passionate about customer service and self-improvement. An ideal candidate should be a great brand ambassador who is willing to go the extra mile to ensure customer satisfaction. This role is hybrid, working from our location in the bursa in Ramat Gan, Israel.
Responsibilities:
Onboarding new users to the system, including user adoption
Administration of pending orders and payments
Reconciliation of all company orders to confirm the correctness of data
Identification of areas of improvement, both in process and product
Promptly responding to customer queries via ticketing system, emails, phone
Liaising with colleagues or managers to find the best solutions to customers issues
Identifying common problems and escalating them to management, along with possible suggestions for improvement, wherever possible.
Obtaining and sharing customer feedback with colleagues and other departments so that products and services can be improved
Oversee and address any support and/or technical issues associated with clients and suppliers throughout interactions

We are seeking a Customer Support Specialist, reporting to the Support Team Leader, who can resolve customer queries, recommend solutions and guide product users through features and functionalities. This position will assist internal and external customers with platform related questions via our ticketing system process and triage incoming tickets, develop and maintain a professional level of proficiency with specific systems and technologies.
To be successful in this role, you should be an excellent communicator who's able to earn our clients trust, demonstrate excellent time management skills and be passionate about customer service and self-improvement. An ideal candidate should be a great brand ambassador who is willing to go the extra mile to ensure customer satisfaction. This role is hybrid, working from our location in the bursa in Ramat Gan, Israel.
Responsibilities:
Onboarding new users to the system, including user adoption
Administration of pending orders and payments
Reconciliation of all company orders to confirm the correctness of data
Identification of areas of improvement, both in process and product
Promptly responding to customer queries via ticketing system, emails, phone
Liaising with colleagues or managers to find the best solutions to customers issues
Identifying common problems and escalating them to management, along with possible suggestions for improvement, wherever possible.
Obtaining and sharing customer feedback with colleagues and other departments so that products and services can be improved
Oversee and address any support and/or technical issues associated with clients and suppliers throughout interactions

We are seeking a Customer Support Specialist, reporting to the Support Team Leader, who can resolve customer queries, recommend solutions and guide product users through features and functionalities. This position will assist Candexs internal and external customers with platform related questions via our ticketing system process and triage incoming tickets, develop and maintain a professional level of proficiency with Candexs specific systems and technologies.
To be successful in this role, you should be an excellent communicator who's able to earn our clients trust, demonstrate excellent time management skills and be passionate about customer service and self-improvement. An ideal candidate should be a great brand ambassador who is willing to go the extra mile to ensure customer satisfaction.
Responsiilities:
Onboarding new users to the system, including user adoption
Administration of pending orders and payments
Reconciliation of all company orders to confirm the correctness of data
Identification of areas of improvement, both in process and product
Promptly responding to customer queries via ticketing system, emails, phone
Liaising with colleagues or managers to find the best solutions to customers issues
Identifying common problems and escalating them to management, along with possible suggestions for improvement, wherever possible.
Obtaining and sharing customer feedback with colleagues and other departments so that products and services can be improved
Oversee and address any support and/or technical issues associated with clients and suppliers throughout interactions

We are seeking an experienced Customer Support and Implementation Engineer to join our team. In this role, you will provide technical assistance to customers, and diagnose and troubleshoot software, and hardware-related issues, upgrades, and new implementations to ensure effective solutions to customer concerns. This position requires a strong technical skill set, excellent problem-solving abilities, and a commitment to delivering exceptional customer service.

Responsibilities
Install and upgrade the customer environments with the company`s solution.
Provide technical assistance to customers.
Diagnose and troubleshoot software and hardware-related issues.
Deliver solutions to resolve customer concerns effectively.
Keep accurate records and document customer issues and resolutions.
Collaborate with internal teams for efficient problem resolution.