דרושים » משאבי אנוש » AI Implementation Specialist

We are looking for a CS AI Business Partner to help Customer Success turn AI strategy into practical business impact.
As CS scales, operational complexity around support, escalations, incidents, customer communication, knowledge management, services, and proactive customer management continues to grow. AI creates a major opportunity to improve efficiency, customer experience, visibility, and proactive service - but capturing that value requires dedicated ownership close to the business.
The CS AI Business Partner will consume the company-wide AI strategy, standards, and operating model led by AI Mind, and tailor them to the specific needs of the CS department across People, Processes, Technology, and Performance.
This is a hands-on business partner role. The person will partner with CS leadership, CS Ops, CX Delivery, Support, Services, CXE, AI Mind, and AI RevOps to identify high-impact opportunities, build and operationalize AI-powered workflows, agents,

we are a leading, well-established company in Israel, providing technological solutions in FinTech, Invest Tech, Legal Tech, and Business Tech (BT). Techdin, part of our company, is looking for a Customer Success Manager (CSM) to join our sales department and take ownership of post-sale customer management, product onboarding, and improving the overall Customer Experience throughout the customer lifecycle. This role combines direct, ongoing work with customers alongside close collaboration with Sales, Training, and Support teams, with the goal of ensuring optimal product usage, high customer satisfaction, and growth within existing accounts. Responsibilities:
* Guide new customers through the onboarding process and implementation.
* Monitor product usage and identify gaps, challenges, or opportunities for improvement
* Proactively engage with customers to improve adoption, retention, and overall value
* Work closely with the Sales team regarding existing customers and growth opportunities (Upsell / Cross-sell)
* Coordinate and refer customers to relevant training sessions based on their needs
* Work with CRM systems and reports to track activity, manage processes, and ensure follow-up
* Handle customer inquiries and provide professional, service-oriented support
* Share insights and feedback from customers with relevant teams (Product / Development / Training)

Were looking for an experienced and proactive HR Operations Manager to join our People Team during a pivotal year of scale.
The HR Operations function is the backbone of our people strategy, responsible for building and maintaining the infrastructure that supports our global team. In this role, you will own the end-to-end employee lifecycle operations, ensure data integrity, and lead the implementation of scalable processes. You will balance hands-on execution with strategic thinking, ensuring our internal systems are fully enabled to deliver a seamless experience for both employees and managers.
As an HR Operations Manager, youll lead cross-functional efforts, manage complex data sets, and drive operational excellence through strong organization, clear communication, and a commitment to the highest standards of discretion.
What Youll Do
Own the Employee Lifecycle: Manage and optimize all operational stages of the employee journey, from onboarding to offboarding, ensuring a professional and consistent experience.
Process Design & Optimization: Define work methodologies and establish structured HR processes that support our rapid growth and global scale.
Data Management & Analytics: Act as the "data architect" for the People Team. Manage our HRIS, build complex reports, and translate data into actionable insights to inform leadership decisions.
HR Systems Ownership: Oversee the implementation and maintenance of our HR tech stack, ensuring system stability, automation, and full integration across the organization.
Policy & Compliance: Ensure all HR operations comply with local and international regulations. Maintain high standards of data privacy and absolute confidentiality in all personnel matters.
Cross-Functional Collaboration: Serve as a primary point of contact for Finance, IT, and Legal. Build strong relationships to ensure alignment on headcount planning, payroll inputs, and organizational changes.
Continuous Improvement: Proactively identify bottlenecks in HR workflows, analyze recurring issues, and optimize delivery to improve efficiency and scalability.

We're looking for an Operations Manager to take strong ownership across a wide range of operational, compliance, and people functions. This role is about getting things done - reliably, thoroughly, and with strong attention to detail. You'll be the person who makes sure every process runs smoothly, every deadline is met, and nothing slips.
Responsibilities
Operations
Lead and manage ongoing operational projects, processes, and initiatives from end to end
Continuously improve, document, and maintain operational workflows, always identifying smarter and more efficient ways to work
Onboard, manage, and offboard suppliers and vendors
Compliance
Own day-to-day processes for ISO 27001 and SOC 2 compliance
Support audits, manage evidence collection, and drive ongoing compliance activities
Partner with internal teams on data security and privacy matters and projects
People & Employee Lifecycle
Own the complete employee lifecycle - from the moment someone accepts an offer through their first day, their growth within the company, and, when the time comes, a respectful and well-managed offboarding
Design and continuously improve onboarding and offboarding programs that reflect our company's values and set employees up for success
Serve as a key point of contact for people operations matters, ensuring employees feel supported and that processes are consistent, clear, and human
Lead company events, culture initiatives, and HR-related processes as part of a broader people operations function
Provide operational support for office management.

We are looking for an exceptional Customer Success Manager to join our growing team. In this role, you will own a portfolio of assigned accounts that may vary in market size, industry, and complexity, with a focus on ensuring value realization through the use of the platform, increasing adoption across a variety of business and functional units, ensuring retention, supporting growth, and overall customer satisfaction.

In this role, you will also be responsible to:
Develop a strong command of our unique value propositions, the business value our key capabilities drive, our approach to Enterprise Automation, Orchestration, and AI, our customer use cases and success stories, and our best practices. Leverage the aforementioned knowledge to guide the customer on their Enterprise Orchestration & AI journey and help them think differently. Work with customers on building out the AI roadmap.

Develop and maintain strategic business relationships with customers to drive adoption, assess and evangelize the value received, and support revenue expansion. Establish regular touchpoints with the assigned customers per established practices, to review progress against strategic business and technical product objectives.

Develop and maintain engagement with senior customer executives to understand their strategic objectives and position for their transformation initiatives, including delivery of Customer Objectives reviews, Exec Business reviews, etc.

Develop a deep understanding of a customer's business, use cases, and desired outcomes in order to guide them to achieve these via our product and services. Develop and drive programs to increase product usage within the current (landed) group and expand it to other business groups/functions.

Create customer assets, including a Joint Success Plan, to be leveraged by our sponsors that outline progress with our mapped to their business initiatives, value, deployment plans, etc.

Monitor customers' achievement of desired outcome and value, consistently and effectively telling the story of both to internal stakeholders and externally to key customer stakeholders.

Be the expert in deployment models and governance structures and share best practices from a business and technical perspective.

Serve as the primary escalation point for customer issues, and effectively prioritize and orchestrate the resolution of customer requests or issues.

Develop trusted, collaborative relationships with internal stakeholders and business partners, and champion customers internally to mitigate risk, improve the customer experience, drive value outcomes, and unlock growth.

Professionally manage your book of business and provide periodic and accurate reporting, develop growth and mitigation plans, following our best-practices and documentation requirements.

Contribute to the development of Customer Success practice, develop playbooks, and drive process innovation and operational efficiency.

Run hackathons and bootcamps to drive product adoption and consumption.

Actively engage in sales activities to drive revenue growth and customer expansion.

we are looking for a HR Builder.
What will you do?
You will understand business and people needs and translate them into actionable processes, solutions, and scalable ways of working. You will identify gaps and design AI-driven solutions, including workflows, automations, tools, and new operational approaches.
You will work hands-on across recruiting, learning, leadership development, and broader people initiatives, stepping in where the business needs support most and where you can create the biggest impact.
This role combines execution with building. Sometimes that means recruiting hands-on, partnering closely with hiring managers, and driving hiring processes. Other times it means building learning programs, leadership initiatives, new workflows, or smarter systems that improve how the organization operates.
We value deep expertise alongside constant expansion, someone who brings strong professional depth, while continuously exploring new domains, systems, tools, and ways of building.

Delta Galil Industries is seeking an experienced OD Lead to drive organizational development strategies that enhance our company's culture and performance. This role requires a strategic thinker with a passion for facilitating change and growth within the organization. Key Responsibilities:
* Design, develop, and implement global OD solutions and programs for targeted populations.
* Identify needs and gaps of a population/focus area and translate them into OD solutions and practices.
* Design, lead, and facilitate global OD solutions according to the organization vision, values, and business strategy.
* Develop programs for developing and upskilling key populations (e.g., coaching, mentoring, etc.)
* Lead the organizational Annual Performance Cycle, in partnership with C&B, design support materials and education for leaders and employees.
* Lead AI-driven process redesign initiatives, working from a blank-slate mindset. Instead of improving existing workflows, define the desired outcome first and build the most effective path to get there, leveraging AI tools and modern ways of working.
* Partner with business leaders to identify processes that can be transformed, not just improved, through AI adoption. Champion a culture of outcome-first thinking and continuous reinvention.
* Lead engagement surveys and support the HRBP and leadership to build an action plan to drive employee engagement and enhance business results.
* Lead change initiatives, facilitating smooth transitions and fostering a culture receptive to change.
* Assess the effectiveness of learning and development programs through ongoing feedback, evaluations and analysis to drive continuous improvement.

Hybrid position:
Onsite

Novidea is an insurance technology company solving the toughest challenges faced by insurance brokers, agencies, MGAs and cover holders. Our innovative, data-driven insurance software platform allows users to manage the entire policy life cycle across all lines of business, using data to inform every business decision, cross-sell and up-sell. What’s the Job? We are looking for a proactive and people-oriented Office & Employee Experience Specialist to take full ownership of all office operations and employee experience activities. The ideal candidate will be responsible for driving employee engagement through optimizing the experience of our employees in all aspects of life at Novidea. The role includes planning and executing a yearly plan, while overseeing day-to-day office operations, ensuring smooth administrative processes, managing office supplies, coordinating with vendors and visitors, ownership of social activities and social platforms and supporting HR programs and initiatives. This is a full-time, on-site position (5 days a week), responsible for managing the company’s front desk and office space. What you’ll do
* Oversee the day-to-day operations of the office in Israel, ensuring a smooth, efficient and a welcoming work environment. .
* Plan and execute the annual employee experience program and budget — including company events, holidays, happy hours, employee recognition, and personal milestones.
* Add a personal touch to the employee journey, making sure small details and office needs are taken care of, while also surprising and delighting employees.
* Be the welcoming face of the office: greet visitors and ensure new employees have a welcoming and organized onboarding experience.
* Manage office logistics and supplies, including kitchen and office equipment.
* Build and maintain strong relationships with external vendors and service providers (e.g., building services, cleaning, food providers, etc.).
* Collaborate with our global offices to align employee experience activities worldwide.
* Combine the company’s employee experience program with our employer branding initiatives
* Manage community relations and volunteering activities.
* Track and report office and experience-related expenses, and work with Finance on budget management.
* Support the full employee lifecycle - from onboarding to offboarding - ensuring a optimized experience in every step of the way
What you'll bring
* 2+ years of experience of operational and preferably HR related roles (HR operations, Employee Experience Specialist, Talent Acquisition etc)
* Experience working in a startup environment .- an advantage
* High-level English, both written and spoken - Must.
* Strong organizational and multitasking abilities, with a hands-on approach.
* Excellent interpersonal and communication abilities.
* Passionate about creating an outstanding employee experience with a deep understanding of the importance of care, detail, and personal touch in making people feel valued.
* Creative thinking with a can-do approach from initiative to execution
* Self motivated, independent and proactive team player
* Proficiency in office software (e.g., Google Workspace, Excel skills, Canva, Microsoft Office Suite).
* Ability to thrive in a fast-paced environment and manage multiple priorities.
* Problem-solving mindset with attention to detail.
* A bachelor’s degree or relevant higher education - an advantage.
The Novidean Way We Originate | We Collaborate | We Step Up | We Evolve | We Make an Imprint We hire people, not just skills. We encourage you to apply if you think this role is a great fit for you, even if you don’t meet 100% of the requirements. Novidea is an equal-opportunity employer. We believe that diversity is integral to our success, and we are proud of and committed to providing equal opportunity employment to all individuals regardless of ra

our company is a trusted name in advanced tracking, identification, and security solutions since 1988. We deliver multi-disciplinary solutions that combine hardware, software, communications, and cloud-based platforms in the fields of secure identity, public safety, and smart monitoring.
We are looking for a highly motivated, collaborative, and customer-focused Program Manager to join our IoT division and lead customer programs end-to-end. This role is responsible for managing global customer accounts, ensuring successful delivery, and maintaining high levels of customer satisfaction across complex, multidisciplinary solutions.
Responsibilities:
* Oversee customer accounts end-to-end, from the onboarding stage through maintenance.
* Act as the primary point of contact and advocate for customer needs.
* Manage existing accounts and new projects, ensuring customer satisfaction and successful delivery by monitoring key performance indicators (KPIs)
* Build and maintain strong relationships with international customers through regular check-ins, ensuring their needs are met and identifying areas for improvement.
* Manage multiple stakeholders, including government customers
* Use project planning tools and CRM software to monitor and track project progress.
* Handle all operational aspects of accounts, including billing, logistics, and partners coordination.
* Collaborate with internal teams to ensure smooth project execution and customer support.
* Provide Technical Support and knowledge as required.
* Prepare and present reports on account status and project progress.
* Develop and deliver training programs to educate customers on product usage and best practices.
* Lead implementation efforts for new customers, ensuring smooth transitions and successful adoption of our solutions.