דרושים » שירות לקוחות » AI Implementation Specialist

Our HR Consulting team is looking for an experienced Senior HR Consultant to provide end-to-end consultation and case management for employees and managers. In this role, you will serve as a trusted advisor on employee relations, performance, leave management, organizational change, and policy matters, partnering closely with managers, HRBPs, Legal, Global Employee Relations, WIT (Workplace Investigations), and global HR stakeholders to resolve issues with sound judgment and care.

This role focuses on HR consulting and case management, while also contributing to manager capability, scalable HR programs, and data-informed decision making. You will help strengthen manager effectiveness, support organizational health, and identify opportunities to simplify recurring people challenges through practical, scalable solutions.

Responsibilities
Case consultation & case management (primary focus)
Lead the diagnostics and resolution of issues with high-level complexity and risk related to policy or culture concerns, violations, and incident or threat response - independently or in collaboration with managers, HR peers and Legal.
Recommend solutions grounded in our principles and culture, prioritizing employee experience and a safe, professional work environment.
Own end-to-end case management for standard and complex employee relations cases; coach and consult managers throughout the lifecycle.
Partner with the Workplace Investigation Team (WIT), Business and Regulatory Investigation (BRI) and Global Employee Relations (GER) on serious cases; lead investigations locally where resources are limited.
Ensure appropriate documentation of issues and consult on the nuance of investigations, partnerships and collaborations.
Identify, raise and escalate trends in employee relations; partner across HR and the business to implement solutions that reduce ER issues for the geography.
Manage queue hygiene, close cases in a timely manner and ensure CRM documentation adheres to us and HR policies.
Maintain information security and confidentiality at all times.
HR solutions consulting
Provide expert consulting to managers and employees across focus areas (performance and development, rewards, leaves, immigration, organizational health and more).
Engage and collaborate with HRBPs and Centers of Excellence (COEs) to influence decisions on managed programs, processes and initiatives.
Analyze local situations and offer subject-matter perspective for Israel and EMEA where relevant.

we are seeking a strategic, analytically minded and hands-on Compensation & Benefits Director to join our People & Culture team in London. This role will lead the design, execution and evolution of our companys global compensation and benefits programs, ensuring they remain competitive, scalable and aligned with our business strategy.
Reporting to the VP, Total Rewards, Talent & Operations, this role will partner closely with senior leaders across the company - including executive leadership - to support key compensation initiatives such as annual planning cycles, executive compensation, and board-level reporting. The role also manages and develops an Operations & Rewards Analyst, helping build strong analytical foundations and scalable processes for the future.
This is a highly visible role requiring strong analytical thinking, business partnership and communication skills. The successful candidate will be comfortable operating in a fast-paced, global and evolving environment, while balancing strategic thinking with operational excellence.
What will you do?
Compensation Strategy & Programs
Lead the design, implementation and governance of global compensation programs, including base salary structures, bonus frameworks and incentive plans.
Manage the annual compensation cycle (merit, promotions, bonus planning) in partnership with Finance and executive leadership.
Conduct market benchmarking and compensation analysis using tools such as Mercer, Radford, and Zviran to ensure competitiveness and internal equity.
Develop compensation frameworks that support organizational growth, retention, and talent attraction, including the selection of performance metrics, calibration of payout curves, and equity mix (e.g., PSUs, RSUs, Options).
Provide data-driven recommendations to senior leadership on compensation strategy and pay positioning.

Appdome’s mission is to protect every mobile app in the world and the people who use mobile apps in their lives and at work.
Appdome?provides mobile brands with the only patented, centralized, data-driven Mobile Cyber Defense Automation platform, delivering rapid no-code, no-SDK mobile app security, anti-fraud, anti-malware, anti-cheat, anti-bot implementations, configuration as code ease, Threat-Events™ threat-aware UI/UX control,?ThreatScope™ Mobile XDR, and Certified Secure™?DevSecOps?Certification in one integrated system.
With Appdome, mobile developers, cyber and fraud teams can accelerate delivery, guarantee compliance, and?leverage automation?to build, test, release, and?monitor?the full range of cyber, anti-fraud, and other defenses needed in mobile apps from inside mobile DevOps and CI/CD pipeline.
Leading financial, healthcare, m-commerce, consumer, and B2B brands use?Appdome?to upgrade mobile?DevSecOps?and protect Android & iOS apps, mobile customers, and mobile businesses globally.
Today,?Appdome's?customers use their platform to secure over 50,000+ mobile apps with protection of over 1B mobile end users projected.
We are?seeking?a driven and results-oriented Customer Success Manager based in UK to join our team. In this role, you will focus on customer retention and growth by building trusted relationships, understanding customers’ security?objectives, and driving successful renewals and expansions.
The ideal candidate is a proactive communicator with strong interpersonal skills and a solid technical foundation. You excel at managing complex enterprise relationships and sales cycles, and you thrive in a dynamic environment that demands collaboration across teams and effective engagement with stakeholders via phone, email, and in-person interactions. This is a remote position and will be located in the UK. ?Responsibilities Build strong relationships with all your customers, from team members to executives. Regularly engage with them to understand their business?objectives, goals, decision-making processes, and budgeting cycles. Stay connected as organizational changes occur.
* Collaborate closely with the Customer Organization, including the?worldwide?team, peer CSMs, Enablement and Onboarding, and Service Delivery teams, to deliver exceptional value to customers.
* Identify?expansion and upselling opportunities, ensuring they align with the customer’s strategic goals, and build a strong pipeline to drive future growth.
* Serve as an advocate for your customers, addressing and resolving issues promptly while?maintaining?high customer satisfaction and review scores.
* Become a subject matter expert on all?our?offerings, introducing new products and solutions across your entire customer portfolio.
* Drive pipeline creation and close expansion sales each quarter, consistently growing your portfolio’s ARR.
* Manage?timely?renewals,?maintaining?the current exceptionally low churn rate.
* Travel regularly to meet with customers and attend conferences,?strengthen?relationships,?and stay informed about industry trends.
* Collect and share valuable customer feedback, including NPS insights, reviews, case studies, and references.

Were looking for an experienced and proactive HR Operations Manager to join our People Team during a pivotal year of scale.
The HR Operations function is the backbone of our people strategy, responsible for building and maintaining the infrastructure that supports our global team. In this role, you will own the end-to-end employee lifecycle operations, ensure data integrity, and lead the implementation of scalable processes. You will balance hands-on execution with strategic thinking, ensuring our internal systems are fully enabled to deliver a seamless experience for both employees and managers.
As an HR Operations Manager, youll lead cross-functional efforts, manage complex data sets, and drive operational excellence through strong organization, clear communication, and a commitment to the highest standards of discretion.
What Youll Do
Own the Employee Lifecycle: Manage and optimize all operational stages of the employee journey, from onboarding to offboarding, ensuring a professional and consistent experience.
Process Design & Optimization: Define work methodologies and establish structured HR processes that support our rapid growth and global scale.
Data Management & Analytics: Act as the "data architect" for the People Team. Manage our HRIS, build complex reports, and translate data into actionable insights to inform leadership decisions.
HR Systems Ownership: Oversee the implementation and maintenance of our HR tech stack, ensuring system stability, automation, and full integration across the organization.
Policy & Compliance: Ensure all HR operations comply with local and international regulations. Maintain high standards of data privacy and absolute confidentiality in all personnel matters.
Cross-Functional Collaboration: Serve as a primary point of contact for Finance, IT, and Legal. Build strong relationships to ensure alignment on headcount planning, payroll inputs, and organizational changes.
Continuous Improvement: Proactively identify bottlenecks in HR workflows, analyze recurring issues, and optimize delivery to improve efficiency and scalability.

We're looking for an Operations Manager to take strong ownership across a wide range of operational, compliance, and people functions. This role is about getting things done - reliably, thoroughly, and with strong attention to detail. You'll be the person who makes sure every process runs smoothly, every deadline is met, and nothing slips.
Responsibilities
Operations
Lead and manage ongoing operational projects, processes, and initiatives from end to end
Continuously improve, document, and maintain operational workflows, always identifying smarter and more efficient ways to work
Onboard, manage, and offboard suppliers and vendors
Compliance
Own day-to-day processes for ISO 27001 and SOC 2 compliance
Support audits, manage evidence collection, and drive ongoing compliance activities
Partner with internal teams on data security and privacy matters and projects
People & Employee Lifecycle
Own the complete employee lifecycle - from the moment someone accepts an offer through their first day, their growth within the company, and, when the time comes, a respectful and well-managed offboarding
Design and continuously improve onboarding and offboarding programs that reflect our company's values and set employees up for success
Serve as a key point of contact for people operations matters, ensuring employees feel supported and that processes are consistent, clear, and human
Lead company events, culture initiatives, and HR-related processes as part of a broader people operations function
Provide operational support for office management.

we are a leading platform that enables and accelerates our company for brands and retailers. As a truly company, we partner with some of the worlds most recognized brands to provide a seamless end-to-end solution for international online sales, including localization, payments, logistics, and compliance. Our technology-driven approach helps businesses expand into new markets and deliver a smooth, localized shopping experience to customers worldwide.
The Customer Service Knowledge Coordinator supports the development and optimization of customer service automation and knowledge management processes.
Working under the Customer Service Knowledge Manager, this role focuses on improving self-service capabilities, reporting, maintaining the knowledge base, and supporting the implementation of automations and AI-driven solutions that enhance the efficiency of the Customer Service organization.
Responsibilities:
Support the implementation and maintenance of customer service automations using tools such as Zendesk triggers, macros, workflows, and AI solutions.
Work with technical teams and the Knowledge Manager to help configure and optimize automation flows.
Assist in testing and validating new automation and AI features before deployment.
Maintain and update the Customer Service knowledge base to ensure content remains accurate, structured, and easy to use.
Assist in identifying knowledge gaps and documenting new processes or solutions.
Work closely with Customer Service teams to understand operational needs and improve documentation and automation coverage.

We are looking for a Customer Success Manager (CSM) to become an integral part of our Customer Success team. Our ideal candidate should be passionate about learning innovative technologies, organizing information / data, working according to procedures and regulatory requirements, and keen on becoming a part of a growing and dynamic team. You will succeed in this role if you are a problem solver that likes to work with people to derive the best solution for both the customer and us. Customer success is our top value, and this role requires individuals to be customer service oriented.
Key Responsibilities
Relationship Management: Nurture customer relationships built on advocacy, loyalty, and trust through consistent, consultative interactions (email, web meetings, and in-person).
Retention & Growth: Reduce churn by identifying risks and developing mitigation plans. Manage renewal negotiations and identify expansion opportunities to drive revenue.
Strategic Adoption: Drive overall satisfaction and value realization through business reviews, webinars, and strategic engagement plans.
Customer Health: Monitor solution usage and "health" to ensure customers are meeting their goals with the platform.
Cross-Functional Collaboration: Act as the "Voice of the Customer" by collaborating with Sales, Professional Services, and Support teams to handle escalations and requirements.
Global Integration: Lead initiatives to build resources and tools that assist with adoption and customer value realization while collaborating with our global teams.
KPI Ownership: Meet and exceed key performance indicators (KPIs) for Adoption, Growth, and Advocacy.

We are seeking a highly analytical and proactive HR Analyst to support a fast-paced, global organization. This role combines Business analytics and data management with a strong focus on translating complex data into actionable insights.
You will work closely with cross-functional stakeholders (HR, CX, Finance, Sales Ops, External Vendors, and global teams) to design KPIs, ensure data integrity, automate reporting, and drive data-informed decision-making across HR and business operations.
This is an excellent opportunity for someone looking to grow at the intersection of HR, Operations, and Analytics within a global enterprise environment.
How will you make an impact?
HR data management - responsibility for overseeing the organizations HR data, including:
HeadCount (HC) data - Forecasting, movements, targets, overlaps, etc.
Data Integrity - cleanup & maintenance
HR Analytics
Analysis of HR metrics & trends using Excel, Power BI, and other HR systems and applications. Identify root causes impacting performance, and provide insights
Process improvement design
Create periodic executive reports & presentations and communicate data on a regular basis to key stakeholders
Design and automation of recurring report deliverables.
Day-to-day HR Operations - Overall responsibility to support the businesss HR Operations needs together with HR shared service centers, to answers to employees requests, deliver HR reports, update systems with HR data, etc
Responsible for local (Israel) HR Operations for the CX organization.
Lead and support HR projects/programs as needed.

We are seeking a detail-oriented and proactive HR Operations Specialist to support and optimize the employee lifecycle across the organization. This role is responsible for executing core HR operational processes, maintaining data integrity, supporting compliance initiatives, and improving the overall employee experience in a fast-paced high-tech environment.

This is a temporary position for approximately 8 months, serving as a maternity leave cover.


Key Responsibilities

HR Operations & Employee Lifecycle

Manage end-to-end employee lifecycle processes including onboarding, offboarding, transfers, promotions, and employment changes.
Handle and support different employment types including full-time employees, contractors, consultants, freelancers, and global employees in accordance with company policies and local regulations.
Coordinate employment documentation, agreements, and approvals for various worker classifications.
Prepare and maintain employee documentation such as contracts, amendments, and HR letters.
Coordinate onboarding logistics and support a seamless employee experience.
Maintain accurate employee records while ensuring confidentiality and compliance.
Configure and maintain workflows, permissions, automations, organizational structures, and employment-type classifications within HR systems.
Drive and champion the implementation of AI-powered operational tools to streamline and accelerate HR processes.
Payroll & Benefits Support

Collaborate with payroll providers and Finance teams to ensure accurate employee and contractor data processing, leveraging automation and AI data-integrity checks between HRIS (HiBob) and external systems.
Support benefits administration and employee inquiries related to compensation, benefits, and HR policies.
Coordinate payroll-related updates for different employee populations and employment arrangements.
Monitor leave management and attendance processes where applicable.
Employee Experience & HR Support

Serve as a primary point of contact for employee HR operations inquiries.
Support employee engagement, wellbeing, and HR initiatives.
Deliver a high-service HR experience through responsive and efficient operational support.