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Responsibilities

Customer Centricity

Gathers customer/partner insights (e.g., feedback around technical preferences, environments, business needs, competitive landscape), and maps architecture and digital transformation solutions to customer/partner business outcomes. Acts as the voice of the customer (VOC)/partner by driving new feedback, insights, and resources across internal teams to add and prioritize. Represents the customer/partner to internal teams (e.g., Engineering) to shape products and services by providing insights across the territory. Advocates for the customer/partner at all opportunities and shares customer success stories with the wider internal team.

Develops and expands existing impactful relationships with customer and partner architects and technical specialists, technical decision makers (TDMs), and business stakeholders. Receives and synthesizes data about customer/partner business and technical requirements, addresses them with technical architecture(s), and demonstrates and proves those solutions' capability and value through design collaboration sessions with the customer/partner. Understands how work aligns with customer success plan and meets customer/partner needs by partnering with the appropriate internal teams and resources to deliver customer outcomes. Supports customer skilling by delivering as a trusted technical advisor to ensure customer readiness by facilitating technical discussions and enabling operational health and cloud readiness. Assesses and transfers knowledge to close customer skill gaps.

Guides other team members to focus on customer/partner experience through efficient delivery. Supports definition of customer/partner conditions of success. Anticipates customer/partner dissatisfaction and unmet needs and executes strategies to improve experience, value realization, and acceleration of customer transformation.

Actively listens and respectfully challenges customers/partners when going in the wrong direction, presents insights and alternatives, and takes action appropriately.


Business Impact

Identifies and anticipates issues and advises customers/partners to operate and optimize performance in accordance with our best practices. Adapts methodology and applies governance to identify, communicate, and minimize business and technical risks. Adheres to quality assurance standards and calculates risks while ensuring excellence in the design and/or delivery of solutions. Leverages standard tools to ensure accurate engagement hygiene.

Proactively acts as the voice of the customer/partner and internal communities leveraging relevant insights from feedback tools and systems. Proactively identifies and/or translates customer/partner problems into industry solutions. Drives self and guides other team members to focus on customer/partner experience through efficient delivery and ensuring a seamless and connected customer experience. Anticipates, identifies, escalates, and mitigates blockers using appropriate tools. Delivers solutions in line with company methodologies, ensuring proven practices and patterns are followed. Proactively identifies and anticipates new cross-solution opportunities for Consumption, Usage & Unified expansion at scale. Operates according to required operational excellence and proven practice standards throughout all sales stages/activities/tools of record. Leverages market insights and demand signals. Leads, mentors, and may assemble virtual teams using knowledge of our architectures and their context in the competitive landscape. Proactively identifies and anticipates gaps that enable solutions to scale across customers.

Required System Architect
As a System Architect, you will:
Experience designing and leading complex end-to-end product architectures across multiple domains
Connect backend, frontend, research, development and third-party integrations into a coherent system
Experience working in product-driven environments with evolving requirements
Experience simplifying and stabilizing complex systems
Ensure non-functional requirements are addressed (performance, security, scalability and reliability)
Conduct architecture reviews and provide technical guidance to engineering teams
Support production readiness, observability and operational excellence.

A leading supplier of custom SOC and security hardware solutions for the computing and server markets. As a well-established and independent design center, we collaborate closely with top-tier customers such as HP, Dell, Qualcomm, Microsoft, and Google to develop advanced solutions that secure, control, and manage our customers platforms. We are seeking a talented and experienced Chip Architect to join our team. The ideal candidate is a self-motivated, fast learner with a strong background in hardware and system architecture. This role requires a technology leader capable of driving multidisciplinary programs and working closely with customers and internal teams across the entire product lifecycle.
Responsibilities:
* Translate customer and marketing requirements into detailed SOC architectural specifications
* Provide functional specifications for chip hardware design and Embedded software development
* Lead architectural decisions and serve as a technical authority across cross-functional teams
* Collaborate with customers and marketing to refine product requirements and align on technical solutions
* Support design, implementation, and verification processes throughout development
* Participate in system debugging, root-cause analysis, and issue resolution
* Support post-silicon bring-up, system integration, and software enablement