דרושים » מחשבים ורשתות » Solutions Architect

Proactively acts as the voice of the customer/partner and internal communities leveraging relevant insights from feedback tools and systems. Proactively identifies and/or translates customer/partner problems into industry solutions. Drives self and guides other team members to focus on customer/partner experience through efficient delivery and ensuring a seamless and connected customer experience. Anticipates, identifies, escalates, and mitigates blockers using appropriate tools. Delivers solutions in line with company methodologies, ensuring proven practices and patterns are followed. Proactively identifies and anticipates new cross-solution opportunities for Consumption, Usage & Unified expansion at scale. Operates according to required operational excellence and proven practice standards throughout all sales stages/activities/tools of record. Leverages market insights and demand signals. Leads, mentors, and may assemble virtual teams using knowledge of our architectures and their context in the competitive landscape. Proactively identifies and anticipates gaps that enable solutions to scale across customers.

Responsibilities

Customer Centricity

Gathers customer/partner insights (e.g., feedback around technical preferences, environments, business needs, competitive landscape), and maps architecture and digital transformation solutions to customer/partner business outcomes. Acts as the voice of the customer (VOC)/partner by driving new feedback, insights, and resources across internal teams to add and prioritize. Represents the customer/partner to internal teams (e.g., Engineering) to shape products and services by providing insights across the territory. Advocates for the customer/partner at all opportunities and shares customer success stories with the wider internal team.

Develops and expands existing impactful relationships with customer and partner architects and technical specialists, technical decision makers (TDMs), and business stakeholders. Receives and synthesizes data about customer/partner business and technical requirements, addresses them with technical architecture(s), and demonstrates and proves those solutions' capability and value through design collaboration sessions with the customer/partner. Understands how work aligns with customer success plan and meets customer/partner needs by partnering with the appropriate internal teams and resources to deliver customer outcomes. Supports customer skilling by delivering as a trusted technical advisor to ensure customer readiness by facilitating technical discussions and enabling operational health and cloud readiness. Assesses and transfers knowledge to close customer skill gaps.

Guides other team members to focus on customer/partner experience through efficient delivery. Supports definition of customer/partner conditions of success. Anticipates customer/partner dissatisfaction and unmet needs and executes strategies to improve experience, value realization, and acceleration of customer transformation.

Actively listens and respectfully challenges customers/partners when going in the wrong direction, presents insights and alternatives, and takes action appropriately.


Business Impact

Identifies and anticipates issues and advises customers/partners to operate and optimize performance in accordance with our best practices. Adapts methodology and applies governance to identify, communicate, and minimize business and technical risks. Adheres to quality assurance standards and calculates risks while ensuring excellence in the design and/or delivery of solutions. Leverages standard tools to ensure accurate engagement hygiene.

we are looking for a Cloud Architect.
As a Cloud Architect, you will serve as a technical focal point, driving strategic architectural decisions that shape the future of our globally distributed platform.
Platform & Scale Leadership: Lead the architectural efforts to modernize and significantly scale the companys infrastructure across multiple geographies and heterogeneous cloud providers.
Cross-Organizational Influence: Work with other groups in the organization to deeply understand their needs and translate them into concrete, production-ready capabilities and platform offerings.
Multi-Cloud Data Strategy: Define and champion a comprehensive, petabyte-scale multi-cloud data strategy, ensuring optimal data governance, security, and cost-efficient flow for streaming ingestion, data lakes, and advanced analytics workloads across environments.
Microservices Design & Resilience: Provide high-level architectural oversight for the multi-cloud design patterns of our microservices, focusing on cross-cloud resilience, global traffic management, data locality, and failure domain isolation.
AI Transformation Leadership: Lead the AI transformation initiatives aimed at radically enhancing the developer experience, introducing intelligent automation, and leveraging generative AI models to accelerate software delivery, testing, and operational efficiency.
Strategic Alignment: Foster cross-group alignment and build consensus among engineering leaders and business stakeholders for strategic platform projects, translating complex technical roadmap items into clear, measurable business outcomes.
Architecture Definition: Help define the technical vision, architecture, and long-term directions of the Cloud Platform group and the wider R&D organization.
Engineering Excellence: Be a champion for engineering excellence, setting high standards, mentoring engineers across the group to foster solid architectural principles, and supporting their professional growth.
Architect Forum Participation: Be a key member of the companys architect forum, participate in complex technical discussions, and facilitate effective, org-wide decision-making processes.