דרושים » שירות לקוחות » Work from Home -Dutch Speakers? This job is for YOU

We are seeking a highly skilled and experienced Representative to join our team.
In this role, you will primarily focus on handling escalations from couriers and investigating unusual incidents. You'll be responsible for resolving complex issues, guiding our partners, and ensuring that high-quality service is maintained throughout the escalation process.
Youll be acting as a key factor in maintaining a high level of standard and satisfaction amongst Couriers who partner with us and of course - Helping optimize the workflow between all parties.
In our Trust and Safety Team life moves fast and there is no typical day, so to be successful in this role you will need to be self-motivated, confident, and creative, possess leadership characteristics, and have excellent relationship-building skills.
What You'll Be Doing
Working on a full-time basis (Sun-Thu 09:00-18:00)
Making sure Courier Partners meet our level of standard and Performance.
Acting as an escalation point for any queries or issues.
Support the Operations Team on off-boarding/courier agreement terminations.
Co-work with our Support team to maintain a high level of service at all times.
Interact with 3rd parties regarding Couriers performance (Customers, citizens, etc;).

We are looking for a Hebrew Speaking Customer Support Specialist to assist our customers with technical problems when facing our products and services.
Customer Support Specialist responsibilities include resolving customer queries, recommending solutions and guiding product users through features and functionalities. To be successful in this role, you should be an excellent communicator whos able to earn our clients trust.
Ultimately, you will help establish our reputation as a company that offers excellent customer support during all sales and after-sales procedures.
What youll be doing:
Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
Identify and assess customer needs, troubleshoot issues, and provide appropriate solutions or escalate to the appropriate department if necessary.
Maintain a high level of product knowledge to effectively address customer questions and concerns.
Document all customer interactions and resolutions accurately and thoroughly in the companys CRM system.
Collaborate with other teams, including sales, marketing, and product development, to address customer issues and improve overall customer satisfaction.
Proactively identify opportunities to enhance the customer support process and contribute to continuous improvement initiatives.
Assist in the development of support materials, such as FAQs and knowledge base articles, to empower customers to self-serve when possible.

we are looking for a Inside Sales Supervisor.
The role of the Inside Sales team is to educate, inspire and skillfully guide customers through the vehicle configuration and sales and delivery process. As the online point of contact for customers engaging with us via Phone, Chat and Virtual Platforms, the team serves as an ambassador, ensuring that customers receive an exciting, engaging, and seamless customer experience as we prepare them for Field interactions and vehicle delivery. The Inside Sales Supervisor is responsible for their team executing these activities at the highest possible level, while innovating and improving processes to make them more efficient for both our advisors and customers, all of which in a bid to help us accelerate the worlds transition to sustainable energy.
To succeed , you must be energetic, highly organized, and hard-working. You should have a passion for sustainable energy and the ability to create exceptional customer experiences whilst inspiring the team to have a positive mental attitude to high inbound volumes. This role directly supports mission by defining and leading the process of an exceptional Virtual experience for our customers.
מה תעשו:
To build, develop and grow a team of Inside Sales and Delivery Advisors.
Monitor employee productivity and quality of work which consists of but not limited to: Direct Sales, Online Chat, Delivery support Inbound and Campaigns.
Communicate and implement all relevant changes that impact the team regarding policy and procedure.
Collaborate with other departments in efforts to clear roadblocks and build stronger relationships.
Set goals to meet minimum expectations and manage on-going performance.
Train and mentor new team members as well as identify and mentor future team leaders.
Actively coaching team members on qualification and sales conversations through live feedback.
Create a fun and inclusive culture that rewards hard work and innovation.
Coordinate appropriate coverage for our areas of responsibilities.
Create and support the execution of goal-oriented development plans for low performers.

we are looking for a Junior Tech CSM.
Responsibilities:
Receive and process customer orders for SIM cards through various channels (phone, email, online, etc.)
Pack, and prepare SIM card orders for shipment
Activate SIM cards using the companys activation platform or software
Ensure all orders are fulfilled in a timely and efficient manner
Maintain inventory levels of SIM cards and notify management of any stock discrepancies
Package orders securely using appropriate materials to prevent damage during shipping
Collaborate with shipping/logistics team to ensure smooth delivery of orders
Provide excellent customer service and handle any order-related inquiries or issues
Adhere to all company policies, procedures, and quality standards
Guide customers through troubleshooting steps, including configuration checks, module diagnostics, and network testing.
Assist customers in configuring and setting up IoT devices, cellular modules, and gateways for seamless integration with cellular networks.
Assisting with other tasks provided by other team members
Identify needs for training and schedule appropriately to conduct
Working together with other team members in order to improve customer Service procedures

As a Community Associate, youll be the primary point of contact for the Community ! You will report to your building each day to support the Community Management team to achieve the following:
Build a welcoming and collaborative community environment amongst our members through events and building relationships between members!
Ensure that your building is fully operational and processes are running efficiently.
Drive growth and promotion of WeWork-provided service offerings.
Take direction from the Community Lead and the Community Manager to support the Community Team and members as necessary.
All of this while illustrating core values and working towards achieving our mission.

In this role, your responsibilities will Include, but wont be limited to:
Front Desk Management:
- Cover the front desk during the buildings set business hours and be an on-site point of contact, easily located on the member floor or at Community Bar.
- Greet members and guests with a warm and welcoming demeanor.
- Anticipate member and guest needs before they arise using relevant information collected about members to enhance and personalize their experience.
- Ensure building Specific forms are up to date including pet forms, filming requests, bike room requests, etc.
- Keep the front desk clean and organized.
- Notify members of any food deliveries and couriers.
- Answer any questions from members and guests related to the building including way-finding, policies and procedures, community etiquette, etc.

Events and Membership Engagement:
- Provide feedback on programming types (based on member makeup) and evaluate events based on attendance, satisfaction, and impact to the appropriate event team.
- Consistently celebrate members successes and milestones through gifts and notes.
- Distribute all necessary info to promote the event including posting of weekly events posters and individual event posters.
- Ensure building-specific operational requirements are met for each event (elevators, HVAC, etc).
- Input notes into Spacestation or equivalent system about Members.
- Identify and execute opportunities to connect members with each other.
- Know and recommend local restaurants, food delivery services, catering options, team outing venues, post office, shipping center, supply store, etc.

Building Operations and Management:
- Conduct morning walkthroughs to address any issues, Escalating any recurring issues to your manager and/or relevant cross-functional teams.
- Receive, process, sort, and organize all mail.
- Locate and issue post via the regional system to members upon request.
- Keep the mailroom organized and clean.
- Return to Sender for unidentified mail and former member mail after 30 days of no-pick up.
- Ensure courier parcels have all the correct details for scheduled pick-ups.
- Investigate, escalate, and resolve lost packages.
- Track, audit, and organize keys collected and distributed.
- Manage keycard stock and request new inventory as needed.
- Collect keys and key cards upon move-out.
- Review location and how to use each piece of Emergency Equipment.
- Provide support for an automated coffee machine for guests and members.

At our company, Israels first fully digital bank, were building the technology that powers a new era of intuitive, transparent, people-first banking. As our platform grows and our services expand, were looking for a Front Office professional to join our trading domain.
The Front Office team serves as the primary touchpoint for clients and plays a central role in managing the full lifecycle of trading-related interactions. This position offers a unique combination of client management, product understanding, operational awareness, and hands-on involvement in building new trading capabilities.
Youll be part of an innovative, pioneering project shaping the next generation of digital trading experiences within the bank.
Your Day-to-Day
Manage ongoing relationships with trading clients, providing professional, accurate, and timely guidance.
Execute trading instructions and place orders on behalf of clients, handling end‑to‑end trading actions-not only providing support but performing trades for clients.
Handle operational interfaces with service providers: processing instructions, validations, and checks on behalf of clients.
Provide expert responses to client inquiries and ensure a high-touch, service-driven experience.
Support setup processes for new trading features and services.
Participate in defining requirements, drafting specifications, and performing functional testing for system enhancements.
Contribute to the development of new procedures, workflows, and operational guidelines.
Work closely with trading platforms and customer-facing systems.