דרושים » מחשבים ורשתות » Help Desk / IT Operations Specialist

We're looking for an experienced Senior IT Support Specialist to join our local IT team in Israel, supporting a hybrid Mac and Windows environment and managing regional A/V solutions. You'll work independently within our ticketing system to manage your workflow, while collaborating with global IT teams to maintain high service levels across the organization. This is a hands-on, hybrid role that requires solid technical skills, professional maturity, and a strong service mindset.
How will you make an impact? 
Incident, Problem & Request Management:
You'll serve as L2 support for technical issues across a mixed Mac and Windows environment, with occasional L3 involvement in your areas of expertise. This includes independently managing incidents, service requests, and problems in ServiceNow from intake through resolution. You'll perform root cause analysis on recurring and high-impact issues to drive permanent fixes, maintain SLA adherence, and execute Move, Add, Change (MAC) activities such as workstation setup, onboarding/offboarding, desk moves, and hardware refreshes.
A/V & Conferencing Support (Israel Region):
You'll ensure the operational readiness of meeting rooms and collaboration systems across our Israel offices. That means supporting Poly, Cisco, Logitech, and Microsoft Teams Rooms hardware - displays, controllers, switchers, codecs, and networked A/V components. You'll manage high-visibility events including town halls, executive meetings, webinars, and training sessions, and proactively monitor A/V systems to minimize downtime.
Process Improvement & Automation:
You'll look for opportunities to streamline IT operations through scripting, automation, and AI-driven tools. We value practical, measurable improvements - things like automated provisioning workflows, self-service solutions, or proactive alerting systems.
Inventory & Asset Management:
You'll manage day-to-day IT asset and inventory operations - tracking, receiving, and distributing laptops (Mac and PC), peripherals, A/V equipment, and accessories across the hardware lifecycle.

we are a leading creative technology company on a mission to empower creators and brands to bring their vision to life with video. Offering cutting-edge AI tools and models for image, video, and voiceover creation, alongside high-quality creative assets and powerful editing tools, we enable creators to stay on trend, and achieve their creative goals. Trusted by over 30 million creators worldwide and top brands including Google, Amazon, Microsoft, and Versace, we provide a seamless, subscription-based platform with a global license, giving creators everything they need to produce professional video content efficiently.
?About the Role We are looking for a tech-savvy, service-oriented IT Service & Automation specialist to join our team. This is a unique hybrid role (50/50 split) designed for someone who loves solving hands-on technical issues while possessing the mindset of an automation builder. You will provide top-tier support to our employees (primarily Mac environment) while actively streamlining our internal IT processes through low-code automation and API integrations.
What Youll Do Service & Support (50%): Provide high-quality Technical Support (On-site) for our team, managing tickets via Freshdesk and ensuring a seamless Employee Experience. IT Automation: Identify manual bottlenecks and build low-code workflows to automate IT operations (e.g., Onboarding/Offboarding, permission syncing). system Administration: Manage and optimize our SaaS stack, including Google Workspace, Okta, and HiBob Fleet Management: Administer our Mac-based environment using JumpCloud (MDM) to ensure security and compliance. Integration: Use Webhooks and APIs to connect different platforms and create automated data flows between our internal tools.

we are looking for a Help Desk.
As a Helpdesk Technician, you will provide day-to-day technical support to employees and help ensure the smooth operation of IT services across the organization. You will serve as the first point of contact for IT issues, supporting both Windows and macOS environments, assisting with onboarding and offboarding, and managing the lifecycle of company devices.
This is a great opportunity to join a dynamic environment and play a key role in delivering reliable IT services, improving response times, and maintaining a high level of user experience across the company.
The day-to-day :
Respond to user requests via phone, email, chat, and ticketing systems.
Troubleshoot and resolve issues related to hardware, software, networks, and corporate applications.
Support Windows and macOS devices, including hardware troubleshooting and setup.
Manage onboarding and offboarding processes, including device setup and access provisioning.
Administer and maintain company devices using Intune and manage access via Okta and Active Directory.
Provide onsite support for office technologies such as conference rooms, printers, and AV systems.
Collaborate with IT Ops, Security, HR, Facilities, and other teams to resolve issues and support company operations.

We are seeking an IT Technical Support/Help Desk to join our global Information Technology team, supporting our offices across the IL & APAC and an employee population of around 1,000 employees.
Based out of our Netanya office, we are looking for an IT Technical Support/Help Desk who is a solution-driven problem solver that can balance corporate demands within a fast paced environment.
We are the worlds leading content recommendation platform. We work with many of the worlds leading online publishers and brands, helping them monetise their offering and drive customers to their content.
We are looking for a candidate who is resourceful, bright, proactive, a go-getter who works well independently and as part of a team and is passionate about what she or he does. The candidate should be an energetic self-starter who enjoys working on operational tasks, proactive in delivering the best possible customer experience in a dynamic environment.
What will you do?
The IT Technical Support/Help Desk will mainly support our end-users with all their day-to-day needs. In addition, maintain our office infrastructure, AV, and end-points throughout our locations in IL & APAC. The successful candidate must be a self-starter with the confidence and experience to provide day-to-day operation and user support, handle the IT services in our local and remote locations and execute strategic IT projects while interacting with the different departments and stakeholders.
In your first few weeks you will be introduced to our IT Infrastructure and Tools, learn how to support the end users, maintain the office infrastructure environment and collaborate with other team members across the department.

We are looking for an Helpdesk Admin Engineer to join our growing team!
This is a great opportunity to be part of one of the fastest-growing infrastructure companies in history, an organization that is in the center of the hurricane being created by the revolution in artificial intelligence.
We are seeking a highly motivated and detail-oriented Helpdesk Support Specialist to join our growing team. In this role, you will be the first point of contact for our employees, providing exceptional technical support and ensuring a smooth and efficient IT environment. You will be responsible for troubleshooting hardware and software issues, managing user accounts, and supporting a variety of critical applications.
Responsibilities:
Provide timely and effective technical support to end-users via tickets, email and in-person while addressing hardware, software, and network issues.
Troubleshoot and resolve technical problems related to Windows and macOS operating systems, including laptops, desktops, and peripherals.
Manage user accounts and access permissions using JumpCloud.
Manage user email and groups using Google WorkSpace.
Support and maintain Atlassian suite applications (e.g., Jira, Confluence), Slack and other company wide applications.
Administer and troubleshoot Zoom Rooms systems, ensuring seamless video conferencing experiences.
Onboard and offboard employees, including setting up new user accounts, configuring hardware, and managing access permissions.
Manage IT procurement: sourcing, ordering, and inventory management of hardware and software.
Document technical solutions and procedures to build a comprehensive knowledge base.
Maintain accurate records of support requests and resolutions.
Provide training and support to end-users on various software and hardware applications.

we are seeking a hands-on IT Team Lead to lead and scale our local IT operations. This role combines technical expertise with strong leadership, ensuring the companys infrastructure, systems, and support processes run securely, efficiently, and reliably.
The IT Manager will own all aspects of day to day IT operations from help desk and endpoint management to systems administration, security implementation, and IT strategy execution. This is a leadership position for someone who thrives on solving complex problems, driving operational excellence, and mentoring a growing technical team.
Key Responsibilities:
Management and Leadership-
Lead and mentor the IT team, including full time and student members.
Build and maintain a service oriented culture focused on reliability, security, and continuous improvement.
Define and track IT operational KPIs, SLAs, and process documentation.
Writing documentation and maintaining the teams knowledge base.
Collaborate with other departments to ensure smooth technology operations and compliance alignment.
Deal with Technical and managerial escalations.
Hands-On Technical Operations-
Serve as the senior escalation point for technical incidents, outages, and escalations.
Manage and maintain company IT infrastructure, endpoints, and network environment.
Oversee user lifecycle management onboarding, offboarding, permissions, and access control.
Administer SaaS platforms such as Google Workspace, Atlassian, Slack and HubSpot.
Deploy and manage MDM systems (Jamf, Intune) for endpoint compliance and security.
Lead automation initiatives using scripting tools .
Ensure system reliability, patch management, and IT asset tracking.
Maintain and enforce IT security standards and best practices.
Preferred Qualities-
A player-coach mindset equally comfortable managing people and solving technical issues.
Strategic thinker who builds scalable, secure IT processes.
Empathetic leader who develops and motivates team members.
Strong ownership mentality and accountability for service quality.
Ability to thrive in a high growth, fast-paced environment.

We are looking for a hands-on, service-oriented Help Desk Technician to provide fast, effective, and friendly technical support across the organization.
In this role, youll be the first point of contact for IT support, helping employees resolve day-to-day technical issues while delivering a great user experience.
An excellent Help Desk Technician combines strong technical knowledge with clear communication, patience, and a genuine desire to help. Were looking for someone who takes ownership, thinks proactively, and isnt afraid to go the extra mile to solve problems.
Your mission:
Provide first-line technical support for end users (on-site, phone, and remote).
Diagnose and resolve basic hardware, software, and system issues.
Support laptops, workstations, peripherals, and office equipment.
Manage user accounts, permissions, and access using Active Directory.
Support and troubleshoot Microsoft Office 365 applications.
Install, configure, repair, replace, and reinstall hardware components as needed.
Identify and address both software and hardware issues, including antivirus-related topics.
Document issues, solutions, and procedures clearly.
Deliver service with a customer-first mindset, suggesting alternative solutions when appropriate and taking ownership.

We are seeking a Help Desk Specialist to join our global Information Technology team, supporting our offices across the IL & APAC and an employee population of around 1,000 employees. Based out of our Netanya office, we are looking for a Help Desk Specialist who is a solution-driven problem solver that can balance corporate demands within a fast paced environment.
We are the worlds leading content recommendation platform. We work with many of the worlds leading online publishers and brands, helping them monetise their offering and drive customers to their content.
We are looking for a candidate who is resourceful, bright, proactive, a go-getter who works well independently and as part of a team and is passionate about what she or he does. The candidate should be an energetic self-starter who enjoys working on operational tasks, proactive in delivering the best possible customer experience in a dynamic environment.
What will you do?
The Help Desk Specialist will mainly support our end-users with all their day-to-day needs. In addition, maintain our office infrastructure, AV, and end-points throughout our locations in IL & APAC. The successful candidate must be a self-starter with the confidence and experience to provide day-to-day operation and user support, handle the IT services in our local and remote locations and execute strategic IT projects while interacting with the different departments and stakeholders.
In your first few weeks you will be introduced to our IT Infrastructure and Tools, learn how to support the end users, maintain the office infrastructure environment and collaborate with other team members across the department.

we are seeking an experienced IT Support Specialist to join our IT support team. In this role, you will be responsible for providing first-line support to our companys employees by managing user accounts and access, troubleshooting hardware and software issues, and handling our employees' onboarding and offboarding.
Responsibilities:
Provide first-line technical support to our companys employees across all global offices, ensuring fast, professional, and customer-oriented service.
Lead and execute IT processes for employee onboarding and offboarding, including systems provisioning, access governance, device setup, and security compliance.
Provide AV support for the company auditorium and conference rooms, including management and troubleshooting of Zoom Rooms, Polycom systems, and other video-conferencing technologies
Troubleshoot and resolve hardware, software, and network-related issues on both Windows and (mostly) macOS environments.
Manage IT requests and incidents related to cloud services and enterprise applications, including Microsoft 365, Slack, Zoom, and additional SaaS platforms used internally.
Administer and monitor cloud-based infrastructure components, including Azure AD, Intune, Kandji, as part of the companys internal IT ecosystem.
Collaborate closely with the Systems and Security teams to identify, escalate, and resolve complex technical issues, as well as improve IT workflows and automation.

we are looking for a Help Desk Team Leader.
As the IT Support Team Leader, you will lead a small team of IT support professionals while remaining fully hands-on.
You will take ownership of global end-user support, set priorities, and drive a strong customer service approach. This role requires strong technical expertise and active hands-on involvement.
What you'll do:
Team Leadership & Development - Lead, mentor, and grow a high performing IT support team with a strong focus on service quality and user experience
Global IT Support - Deliver consistent, high quality IT support for employees worldwide, including remote users
Hardware, Software & Vendor Management - Manage IT assets, licensing, procurement, and vendor relationships
Knowledge Management & Training - Build and maintain documentation, training materials, and self-service tools
Automation & Service Optimization - Drive automation and process improvements to increase efficiency and reduce manual effort
Cross‑Functional Collaboration - Partner with infrastructure, security, and IS teams to align support with organizational goals
KPIs, SLAs & Insights - Monitor service performance using KPIs and SLAs to continuously improve delivery
Tech Lead - Serve as a hands‑on technical leader, promoting modern tools and best practices across the team