דרושים » מחשבים ורשתות » IT Support Specialist - Temporary position

We're seeking a technically curious and proactive IT Support & System Administrator to play a key role in supporting and enhancing our company's IT ecosystem. This is an excellent opportunity for an early-career IT professional who wants to grow their skills in a dynamic, global tech company. You'll work hands-on with modern IT systems, contribute to automation initiatives, and be part of a team that values innovation and continuous improvement.
As our IT Support & System Administrator, youll play a key role in maintaining system reliability and supporting our global workforce, and helping to build solutions that make everyone's work easier. This role offers significant growth potential and the chance to make a real impact on how we operate.
What am I going to do?
System Administration & Support
Administer and operate SaaS platforms in an enterprise environment.
Manage user lifecycle, permissions, and access controls across systems.
Support endpoint management (MDM), including device setup, configuration, and troubleshooting
Ensure operational stability of IT systems and provide structured support to a global workforce.
Maintain asset inventory and track hardware/software lifecycle management
IT Infrastructure & Operations
Support office and remote IT infrastructure, including network connectivity, Wi-Fi, and secure access solutions.
Assist with SSO/MFA enforcement according to defined security standards
Conduct routine system checks, updates, and preventive maintenance
Document IT processes, create SOPs, and maintain knowledge base articles
Participate in IT security audits and access reviews
Automation & Improvement
Assist in building and maintaining internal IT tools, scripts, and workflow automations
Take ownership of existing automation projects, ensuring they remain functional and up-to-date
Identify opportunities to streamline repetitive tasks through automation
Collaborate with the Cloud Engineering team on technical projects and system improvements
User Support & Training
Provide technical guidance and support to employees on IT systems, tools, and best practices
Troubleshoot issues with a service-oriented and professional approach.
Create and deliver training materials for new tools and system updates
Collaborate with teams to understand operational needs and improve IT support experience.

Were looking for a talented IT Support Specialist to join our growing IT team and support IT activities, provide services to employees and be involved in planning and implementing IT projects.
Responsibilities
Act as the primary contact for IT-related inquiries and resolve technical support requests through in-person interactions, email, and ticketing systems.
Diagnose and resolve complex hardware, software, multimedia, network, and security issues with advanced troubleshooting.
Fully support, configure, maintain, and optimize end-user equipment and IT infrastructure, including systems and networks.
Oversee IT aspects of employee onboarding/offboarding, utilize automation to streamline processes, and manage devices across sites using MDM for synchronization and security.
Identify urgent technical issues, escalate as necessary, and collaborate with technical teams to ensure effective IT operations.
Provide clear guidance, training, and support, acting as an internal tech consultant to enhance user experience.
Implement and maintain IT best practices by evaluating and adopting new technologies to enhance process improvements and IT capabilities.

Were looking for an outstanding IT Technician to joun the IT team and spread the power. Reporting to the IT Manager, you will be part of the broader IT organization.
WHAT YOULL DO
Provide tier 1 and tier 2 support for all end users, both remotely and in person.
Diagnose and resolve technical issues, including those related to macOS, Windows, and Linux, as well as audiovisual systems, office networks, peripherals, and software.
Participate in asset management activities related to both hardware and software.
Effectively collaborate with close stakeholders, such as HR, and perform routine employee lifecycle-related tasks including conducting onboarding sessions for new employees.
Draft and update detailed internal and end user-facing documentation related to supported technologies and processes.
Set the highest standard for quality in all service desk activities, including communication with end users, technology administration, documentation, and contribution to team metrics such as those related to SLAs.
Stay current on technologies used by the company and all internal changes.

we are a leading creative technology company on a mission to empower creators and brands to bring their vision to life with video. Offering cutting-edge AI tools and models for image, video, and voiceover creation, alongside high-quality creative assets and powerful editing tools, we enable creators to stay on trend, and achieve their creative goals. Trusted by over 30 million creators worldwide and top brands including Google, Amazon, Microsoft, and Versace, we provide a seamless, subscription-based platform with a global license, giving creators everything they need to produce professional video content efficiently.
?About the Role We are looking for a tech-savvy, service-oriented IT Service & Automation specialist to join our team. This is a unique hybrid role (50/50 split) designed for someone who loves solving hands-on technical issues while possessing the mindset of an automation builder. You will provide top-tier support to our employees (primarily Mac environment) while actively streamlining our internal IT processes through low-code automation and API integrations.
What Youll Do Service & Support (50%): Provide high-quality Technical Support (On-site) for our team, managing tickets via Freshdesk and ensuring a seamless Employee Experience. IT Automation: Identify manual bottlenecks and build low-code workflows to automate IT operations (e.g., Onboarding/Offboarding, permission syncing). system Administration: Manage and optimize our SaaS stack, including Google Workspace, Okta, and HiBob Fleet Management: Administer our Mac-based environment using JumpCloud (MDM) to ensure security and compliance. Integration: Use Webhooks and APIs to connect different platforms and create automated data flows between our internal tools.

Now were looking for a visionary and customer-focused Product Support T3 Engineer to join our team. In this role, you will be engaging with our customers during the evaluation, post-sales process, onboarding, and as the ongoing customer lifecycle continues. This is an opportunity to join a Cloud Network Security Rocket Ship and to take part in making the Future of SASE, today!
Responsibilities:
 Own and manage customer issues and see problems throughout resolution.
 Research, diagnose, troubleshoot and identify solutions to resolve customer issues, keeping a positive and can-do attitude.
 Work directly with R&D and Product Management on customer issues upon full resolution.
 Be a focal point for customers' needs by deeply understanding their business and aligning their needs with our companys solution.
Become a trusted advisor to customers by deeply understanding their business and aligning their needs with our solutions.
Nurture the relationship with the customer through ongoing communication and periodic meetings.
Act as a customer advocate internally while effectively collaborating with internal teams, including product management, engineering, and sales.
Track & monitor customer status and identify both areas of concern and growth opportunities.
Be a part in building, improving and expanding our companys global Support Services.

As a highly motivated and customer-focused professional on the global Cortex XSIAM support team, you will provide first-class technical support by managing incoming inquiries and escalations within defined SLAs. You will proactively identify and resolve complex technical issues, collaborating with technical account managers and developers to mitigate risks and develop permanent solutions. This role requires a deep understanding of client environments to ensure the successful deployment and operation of our cybersecurity solutions, finding and resolving issues before they escalate.
Key Responsibilities
Respond to user-reported issues in adherence to established Service Level Agreements.
Triage customer reported issues and respond via ticketing system, phone, or remote sessions.
Perform advanced troubleshooting at the application and OS level, using your knowledge and relevant expertise.
Identify the area of fault (code, environment, or configuration) and work with the appropriate teams to implement the fix.
Provide timely feedback into the development process on customer-reported product problems.
Document actions to effectively communicate information internally and to customers.
Facilitate root cause investigations and manage the implementation of corrective and preventative measures.

Now were looking for a visionary and customer-focused Product Support T3 Engineer to join our team. In this role, you will be engaging with our customers during the evaluation, post-sales process, onboarding, and as the ongoing customer lifecycle continues. This is an opportunity to join a Cloud Network Security Rocket Ship and to take part in making the Future of SASE, today!
Responsibilities:
 Own and manage customer issues and see problems throughout resolution.
 Research, diagnose, troubleshoot and identify solutions to resolve customer issues, keeping a positive and can-do attitude.
 Work directly with R&D and Product Management on customer issues upon full resolution.
 Be a focal point for customers' needs by deeply understanding their business and aligning their needs with our companys solution.
Become a trusted advisor to customers by deeply understanding their business and aligning their needs with our solutions.
Nurture the relationship with the customer through ongoing communication and periodic meetings.
Act as a customer advocate internally while effectively collaborating with internal teams, including product management, engineering, and sales.
Track & monitor customer status and identify both areas of concern and growth opportunities.
Be a part in building, improving and expanding our companys global Support Services.

We are looking for a Tier 2 Technical Support Engineer to join our growing Delivery team in NYC. As a member of the Support Engineering group, you will be an integral part of a growing team of top professionals that own and maintain next-generation responsible AI agent solutions. You will act as a trusted advisor to our clients, be an essential part of the success of both our customers and Account Executives maintaining and supporting customers post launch. Tasks include resolving inbound technical issues, troubleshooting complex integrations, monitoring and proactively enhancing live AI Agents and serving as a technical SME.

As a passionate technologist and customer advocate, you will connect the dots between the technical solution to business value for the customer. This position will report to Manager, Support Engineering.

Responsibilities
Engage with customers via multiple channels (ticketing system, calls and screensharing tools) to identify and resolve technical support requests while continuing to educate our clients on the use of the platform
Serve as a technical subject matter expert, focusing on swift resolution of issues and proactive monitoring of performance
Develop deep technical expertise, continuously learn as the product evolves, and become the go-to authority in your domain.
Investigate complex escalations, lead high-stakes technical calls, and drive solutions for our most critical customer challenges with urgency and precision.
Run engaging office hours, deliver impactful learning sessions, and mentor the Support Engineering team, ensuring theyre equipped to handle any challenge.
Partner with Engineering and Product to proactively identify gaps, drive meaningful improvements, and advocate for customers in shaping the evolution of our platform.
Build robust solutions and internal tools to help TSEs debug metric behavior, query complexity, and visibility gaps faster and more consistently.
Scale knowledge globally through training sessions, office hours, and playbooks to prepare the Solutions team for new features and improvements.

We're looking for a passionate and skilled Customer Support Knowledge Specialist to join our dynamic Knowledge team. This team is critical to enhancing our players' experience by analyzing ticket data, building workflows for agents, and sharing feedback analysis with company stakeholders. If you're data-driven, proactive, and thrive in a collaborative environment, we want you to be part of our journey!
Responsibilities
Collaborate closely with various teams within the studio to optimize the player experience.
Identify, track, and analyze trends in player inquiries and issues, providing proactive resolutions and suggestions.
Leverage AI-driven tools to analyze support data and identifying emerging trends
Create and maintain workflows in the Internal Knowledge Base to ensure accuracy and relevance.
Lead projects from initiation through completion, ensuring timely delivery.
Identify opportunities for improvement and implement strategies and optimizations to enhance department KPIs.

We are seeking a Technical Support Specialist!
What Youll Do:
* Provide phone-based Technical Support to thousands of internal users.
* Resolve complex issues involving internal software systems, hardware, and peripheral equipment.
* Utilize remote control tools to diagnose and fix technical problems.
* Lead and instruct users on system operations and best practices. Location: Tel Aviv.