דרושים » שירות לקוחות » Scale Customer Success Manager

We are looking for an Enterprise Customer Success Manager to join our team. As a trusted advisor to our customers, you’ll represent both the voice of Justt and the voice of the customer - driving growth, guiding clients through challenges, and ensuring long-term success. You’ll work across commercial, technical, and product functions, partnering with diverse payment stakeholders externally and multiple internal teams to deliver measurable value and sustainable expansion
* Manage a portfolio of top-tier enterprise customers across commercial, technical, support, and product dimensions
* Analyze portfolio performance, combining data and customer feedback to generate actionable payment insights
* Identify and execute expansion opportunities end-to-end to achieve account growth targets
* Define and drive retention strategies through structured account plans to meet retention goals
* Lead business review meetings and engage senior management to strengthen multi-level stakeholder relationships
* Act as the go-to expert on new feature releases, ensuring smooth and effective customer adoption
* Collect and communicate client feedback to Product and R&D teams to influence roadmap priorities
* Deliver client training and enablement sessions to drive value realization
* Collaborate cross-functionally with Sales, Product, and Marketing to expand Justt’s regional presence

Appdome’s mission is to protect every mobile app in the world and the people who use mobile apps in their lives and at work.
Appdome?provides mobile brands with the only patented, centralized, data-driven Mobile Cyber Defense Automation platform, delivering rapid no-code, no-SDK mobile app security, anti-fraud, anti-malware, anti-cheat, anti-bot implementations, configuration as code ease, Threat-Events™ threat-aware UI/UX control,?ThreatScope™ Mobile XDR, and Certified Secure™?DevSecOps?Certification in one integrated system.
With Appdome, mobile developers, cyber and fraud teams can accelerate delivery, guarantee compliance, and?leverage automation?to build, test, release, and?monitor?the full range of cyber, anti-fraud, and other defenses needed in mobile apps from inside mobile DevOps and CI/CD pipeline.
Leading financial, healthcare, m-commerce, consumer, and B2B brands use?Appdome?to upgrade mobile?DevSecOps?and protect Android & iOS apps, mobile customers, and mobile businesses globally.
Today,?Appdome's?customers use their platform to secure over 50,000+ mobile apps with protection of over 1B mobile end users projected.
We are?seeking?a driven and results-oriented Customer Success Manager based in Buenos Aires, Argentina to join our team. In this role, you will focus on customer retention and growth by building trusted relationships, understanding customers’ security?objectives, and driving successful renewals and expansions.
The ideal candidate is a proactive communicator with strong interpersonal skills and a solid technical foundation. You excel at managing complex enterprise relationships and sales cycles, and you thrive in a dynamic environment that demands collaboration across teams and effective engagement with stakeholders via phone, email, and in-person interactions.
This role is remote and will be based in the Buenos Aires, Argentina with travel to customer sites. Applicants must be based in this location. Please submit your resumes in the English language. ?Responsibilities Build strong relationships with all your customers, from team members to executives. Regularly engage with them to understand their business?objectives, goals, decision-making processes, and budgeting cycles. Stay connected as organizational changes occur.
* Collaborate closely with the Customer Organization, including the?worldwide?team, peer CSMs, Enablement and Onboarding, and Service Delivery teams, to deliver exceptional value to customers.
* Identify?expansion and upselling opportunities, ensuring they align with the customer’s strategic goals, and build a strong pipeline to drive future growth.
* Serve as an advocate for your customers, addressing and resolving issues promptly while?maintaining?high customer satisfaction and review scores.
* Become a subject matter expert on all?our?offerings, introducing new products and solutions across your entire customer portfolio.
* Drive pipeline creation and close expansion sales each quarter, consistently growing your portfolio’s ARR.
* Manage?timely?renewals,?maintaining?the current exceptionally low churn rate.
* Travel regularly to meet with customers and attend conferences,?strengthen?relationships,?and stay informed about industry trends.
* Collect and share valuable customer feedback, including NPS insights, reviews, case studies, and references.

We are making the future of Mobility come to life starting today.
At our company, we support the worlds largest vehicle fleet operators and transportation providers in optimizing existing operations and seamlessly launching new, dynamic business models - driving efficient operations and maximizing utilization.
Were looking for a Head of Customer Success Management to own the end-to-end customer journey and ensure our clients achieve maximum value from our platform. This role will lead the team responsible for onboarding, adoption, retention, and growth across our customer base. The person in this role will act as both a strategic advisor to clients and the voice of the customer internally-partnering with Product, Sales, and Data Analytics to drive alignment and translate client needs into impactful initiatives.
What you'll do:
Lead and mentor a team that manages client relationships and ensures successful outcomes.
Develop playbooks and processes to drive engagement, adoption, and long-term partnerships.
Act as a senior sponsor for key accounts, building trust and influence at senior levels.
Lead some of our company's strategic projects hands-on.
Own metrics for customer retention, expansion, and satisfaction.
Guide teams in executing client-facing projects end-to-end: gathering requirements, aligning with Product/Engineering, and delivering measurable results.

Our Group (traded on the Tel Aviv Stock Exchange) is a leading, well-established company in Israel, providing technological solutions in FinTech, Invest Tech, Legal Tech, and Business Tech (BT). A part of our Group, is looking for a Customer Success Manager (CSM) to join our sales department and take ownership of post-sale customer management, product onboarding, and improving the overall Customer Experience throughout the customer lifecycle. This role combines direct, ongoing work with customers alongside close collaboration with Sales, Training, and Support teams, with the goal of ensuring optimal product usage, high customer satisfaction, and growth within existing accounts. Responsibilities:
* Guide new customers through the onboarding process and implementation.
* Monitor product usage and identify gaps, challenges, or opportunities for improvement.
* Proactively engage with customers to improve adoption, retention, and overall value.
* Work closely with the Sales team regarding existing customers and growth opportunities (Upsell / Cross-sell).
* Coordinate and refer customers to relevant training sessions based on their needs.
* Work with CRM systems and reports to track activity, manage processes, and ensure follow-up.
* Handle customer inquiries and provide professional, service-oriented support.
* Share insights and feedback from customers with relevant teams (Product / Development / Training).

As a Customer Success Manager (CSM), you will be the strategic partner and primary point of contact for our enterprise customers. You will lead the customer journey from onboarding through ongoing engagement, ensuring successful adoption, operationalization, and measurable value from the platform.
This position sits within the Customer Experience organization and involves close collaboration with the Sales team, as well as cross-functional partnerships with Product Management, R&D, and Marketing teams globally. Approximately 20% of your time will involve support management, including handling customer tickets and inquiries.
Key Responsibilities:
Ensure customers achieve maximum value and success with platform.
Deeply understand each customers organizational structure, business goals, and operational outcomes.
Develop and manage customer success plans with clear goals, KPIs, and timelines.
Track and report customer progress both internally and to stakeholders.
Build and maintain strong relationships with key decision-makers and senior executives.
Drive ROI through improved operational efficiency, risk mitigation, and accurate reporting.
Deliver Executive Business Reviews (EBRs) and tailored product demonstrations.
Identify and nurture growth opportunities, partnering closely with Sales and Sales Engineering.
Provide frontline support to customers (20% of role), ensuring swift and effective issue resolution.

We are looking to speak to candidates who are based in Tel Aviv for our hybrid working model.
Role Overview & Key Responsibilities
People leadership: Recruit, mentor and develop individuals on the CSM team
Execution: Define and lead to a set of analytical metrics to guide the direction of the team; deliver against quarterly and long-term targets
Build programs: Craft and execute initiatives sought to grow customer retention, expansion, satisfaction, and product adoption
Executive presence and communication: Build and maintain relationships across teams, organizations and offices

The Customer Excellence group is the operational backbone of the Customer Organization at our company. Our mission is to build the strategies, tools, and processes that allow us to deliver and scale world-class customer experiences. We are looking for a Customer Enablement Team Lead to own the execution of these programs and drive high-performance standards across our global teams.
This is a high-impact, player-coach role. You will lead a small team of specialists while remaining a hands-on contributor, directly owning the enablement framework for our Customer Office functions (including Customer Success and Ops teams).
You will bridge the gap between Product, GTM, CS, and Delivery, ensuring our teams dont just have the tools, but have mastered the skills & routines that drive customer value.
What Youll Do:
Strategy & Gap Analysis: Develop and implement a global enablement strategy that aligns with the Customer Organization roadmap and growth targets.
You will partner with CS and Ops leaders to conduct deep-dive needs analyses, identify skill gaps, and prioritize the delivery of customer-facing skills, process optimization, and product knowledge.
Team Leadership & Operational Excellence: Lead, mentor, and coach a team of Individual Contributors (ICs) while defining the "gold standard" for execution. You will be responsible for building and scaling best-in-class methodologies and internal frameworks that ensure consistent, high-quality output across all enablement workstreams.
Process Design & Optimization: Continuously review and optimize operational workflows to improve efficiency, from defining internal protocols with our Technical Produce team to redesigning CS engagement frameworks and CRM hygiene.
Enablement Delivery: Develop a wide range of materials, including playbooks, training kits, demo flows, technical guides, and certifications for internal and external audiences.
Operational Monitoring (PMO): Establish quality control routines and reporting mechanisms to track enablement ROI, skill gaps, and process utilization across the group.
Cross-Functional Alignment: Act as a strategic bridge across GTM, Product, CS, and Delivery teams. Partner closely with RevOps & Data Teams to synchronize enablement efforts with system updates and maintain a consistent approach to the customer experience.
Feature & Pilot Facilitation: Partner with Product & Technical Product to ensure the smooth rollout of new features, ensuring adoption runs smoothly and feedback is effectively synthesized.
Voice of the Customer (VoC): Build and maintain structured feedback loops that bring the Voice of the Customer into every corner of the organization-Product, R&D, and leadership, to prioritize customer-led feature development.

Exposure Analyst (Customer-Facing)
About XM Cyber: XM Cyber is a leading hybrid cloud security company that’s changing the way organizations approach cyber risk. We transform exposure management by showing our customers exactly how attackers might combine misconfigurations, vulnerabilities, and identity exposures across cloud and on-prem environments to compromise critical assets. With XM Cyber, our customers can see all the ways attackers might get in—and the best ways to stop them with a fraction of the effort. About You & The Role: Are you someone who loves connecting with people just as much as you love talking tech? We are looking for a highly empathetic, customer-focused Exposure Analyst to join our managed services team. In this role, you’ll be the friendly face and trusted advisor helping our premium customers get the absolute best out of the XM Cyber platform. You’ll dive deep into security postures, translate complex attack paths into simple, actionable steps, and build the kind of trust that makes IT and Security teams excited to work with you. Responsibilities: Be the Trusted Advisor: Own the primary technical relationship for a portfolio of enterprise and mid-market customers, establishing yourself as their go-to security partner representing XM Cyber in the customer’s organization. Daily Posture Reviews & Action: Conduct daily reviews and analyses of your customers' security postures using the XM Cyber platform. You'll turn complex findings into clear, risk-based insights and proactively open remediation tickets. Weekly Check-ins & Deep Dives: Lead engaging weekly calls with your customers, hosting targeted deep-dive sessions to guide them on configuration, best practices, and new features to ensure optimal ROI. Bridge the Gap: Drive remediation outcomes by pushing discussions directly with the customer’s IT, DevOps, and Cloud teams—not just their security teams—helping them prioritize efforts based on attack path analysis. Deliver the Big Picture: Proactively track progress and provide monthly reports to both technical and executive stakeholders. You’ll also co-host Executive Business Reviews (EBRs) alongside our Customer Success team. Champion the Customer: Act as the lead technical escalation point, partnering with our internal R&D, Product, and Support teams to make sure your customers' needs are always heard and resolved.

Were looking for a Rockstar Customer Success Manager to help take digital adoption and us to the next level.

As a Customer Success Manager, youll be responsible for being a trusted advisor to a portfolio of up to 10 Fortune 1000 customers managing a book of up to $6M in annual revenue, helping them achieve maximum value from the platform. You will understand your clients' digital adoption goals, and recommend solutions to help them get the most out of our product and meet/exceed their goals. You will report to the Manager of Customer Success.

What You'll Own:
Be the voice of the customer and provide internal feedback to maximize customer value and retention.
Schedule and prepare Executive Business Reviews for customers, with the top priority of increasing customer adoption and proving Return on Investment that leads to renewals/expansion.
Maintain an understanding of our product and roadmap, so you can guide customers to success and continue to promote up their Adoption Score.
Educate customers on the most relevant features of their specific requirements.
Understand your customers industry trends, challenges with digital adoption, and current and potential use cases for us.
Establish and develop strategic, trusted advisor relationships at the highest relevant levels (Decision Makers, Champions, Economic Buyers) by guiding the customer on best practice usage of the platform to help manage risk and meet/exceed their goals.
Work with the internal Account team and Customer to develop a Success Plan outlining how we addresses their immediate/future needs (including metrics for success).
Monitor customer health to reach out to customers before risks escalate and identify remediation options.
Partner with our Account Team (Renewal Managers, Account Executives, Services, Technical Account Managers) to ensure that customers renew and expand.

In this role, you will work closely with global enterprise customers, helping them maximize the value of threat intelligence platform. This position combines customer relationship management, product expertise, and cyber threat intelligence knowledge to ensure successful adoption, retention and growth.

Responsibilities

Build strong relationships with new and existing customers.
Lead customer onboarding and training sessions on KELAs platform.
Act as the primary point of contact for customer questions, support needs, and escalations.
Ensure successful product adoption and long-term customer satisfaction.
Monitor customer usage and proactively identify opportunities to improve engagement.
Work closely with internal teams including Sales, Product, and Intelligence to represent customer needs.
Manage customer renewals and contribute to upsell opportunities.
Support customers in leveraging cyber threat intelligence to improve their security posture.
Maintain high service standards and continuously improve the customer experience.
Occasional international travel may be required.