We are looking for a Payment Operations - Issuance Specialist to manage the full lifecycle of our Mastercard Card Issuing Programs. This role ensures accurate setup, configuration, and ongoing operations of card products, acting as the subject matter expert for BIN management and issuance processes.
Key Responsibilities:
Card Operations: Oversee the end-to-end operational lifecycle of Mastercard Issuing programs. This includes managing the transition from initial technical configuration and program setup to the successful rollout of card products for both new and existing clients.
BIN & Product Management: Request, allocate, and configure BINs; manage product attributes (currency, product type, restrictions) and ensure compliance with Mastercard rules.
Configuration Workflow: Maintain structured workflows for client card setup requests with accuracy and proper documentation.
Technical Liaison: Serve as the operational contact for Product, Engineering, Compliance, and Customer Success teams.
Issue Resolution: Troubleshoot and resolve card issuing, BIN setup, and transaction processing issues.
Requirements: Experience: 3-5 years of experience in fintech or issuer processor environments, preferably with Mastercard Connect and related network tools.
Strong knowledge of card issuing (virtual and physical), BIN management, and compliance with network rules.
Strong communication skills and a high level of English.
Technical Skills: familiarity with payment systems, Mastercard/Visa Portals, Engineering tools (Jira), and APIs.
Process-Oriented: Proven ability to create and manage structured workflows, handle multiple complex requests simultaneously, and maintain meticulous attention to detail.
Process-driven with the ability to handle multiple complex requests.
Strong problem-solving and cross-team environment skills.
This position is open to all candidates.