דרושים » תוכנה » Sr. Solutions Engineer Israel

We are looking for an Experienced Big Data Engineer who loves solving complex problems at an extreme scale. In this role, you arent just building "internal pipelines"-you are developing the actual product our clients interact with. You will write high-performance code, optimize your own Spark processes for client freshness, and own features end-to-end. We need a "problem solver by nature, optimizer in their soul" who brings both technical depth and a great personality to a high-speed, deep technical team.

What youll do:
Build Client-Facing Features: Design and implement high-scale product features for our premium clients - from architecture to production deployment.
Performance Engineering: Optimize scalable data pipelines and distributed processes to meet strict client SLAs. Every millisecond of freshness matters.
System Integrity: Ensure uncompromising data accuracy and performance across massive, complex datasets.
Strategic Collaboration: Partner with upstream data providers, client-side teams, and Product Managers to turn raw events into production-grade features.

We are searching for a highly motivated Escalation Engineer (Tier-IV) to join our growing team! The Escalation Engineer must learn fast and adopt to quickly changing technology and to provide top tier Engineering solution for our product line. This position will focus on investigating customer issues of our products and provide timely resolutions, while collaborating with our development teams and support.
What makes this role unique:
Immediate impact - Your solutions are deployed in hours, not quarters. You'll see results directly from your daily work.
Technical breadth - Become a true generalist. You'll debug across systems, gaining expertise in areas most engineers never touch.
Autonomy - Take ownership of the problem from discovery to resolution. You decide the approach and drive it through to completion.
Direct customer interaction - Work closely with customers and see the tangible impact of solving their critical problems.
Continuous learning - Every escalation is different. You'll continually expand your technical knowledge and problem-solving skills.
Responsibilities:
Investigate and resolve complex technical issues across our entire product suite
Write Python scripts, SQL queries, and debug tools to diagnose and fix issues
Analyze application logs, database performance, and system behavior to identify root causes
Implement fixes and patches that are deployed directly to customer environments
Serve as a technical expert for resolved customer issues - you are the final line of defense
Collaborate with development teams to identify product improvements based on real-world issues
Create documentation and diagnostic tools that enable support teams to independently resolve similar issues
Clearly communicate technical findings to both technical and non-technical stakeholders.

Data has never been more valuable and vulnerable. As cybercriminals become more sophisticated and regulations more strict, organizations struggle to answer one key question: Is my data safe?"
At our company, we see the world of cybersecurity differently. Instead of chasing threats, we believe the most practical approach is protecting data from the inside out. Weve built the industrys first fully autonomous Data Security Platform to help our customers dramatically reduce risk with minimal human effort. At our company, we move fast. Were an ultra-collaborative company with brilliant people who care deeply about the details.
Together, were solving interesting and complex puzzles to keep the worlds data safe.
We work in a flexible, hybrid model, so you can choose the home-office balance that works best for you.
The FinOps Technical Manager leads cloud cost operations, driving cost optimization and governance across multi-cloud environments. This role combines technical expertise with strategic leadership to align cloud spend with business objectives while fostering a culture of cost accountability.
Key Responsibilities:
Strategic Leadership
Champion cost-awareness across teams and influence architectural decisions for efficiency.
Lead cross-functional initiatives to improve cloud economics and operational excellence.
Team Management
Provide hands‑on technical guidance on cloud architecture, cost‑efficient design patterns, and optimization best practices. Foster strong collaboration between finance, DevOps, and engineering teams to ensure shared ownership of cloud costs
Cloud Cost Management
Monitor and analyze cloud spend across AWS, Azure, and Kubernetes clusters.
Identify optimization opportunities by diving into current system architecture/ flows and implementation and resent actionable recommendations to leadership.
Be able to challenge current and future technological and architecture decisions in favor on cost optimization.
Ability to detect bad designs and implementations that cause high spend.
Automation & Tooling
Oversee automation of cost reporting and anomaly detection.
Evaluate and implement tools and integrations for real-time visibility.

we are now searching for a Technical Support Engineer to join our Customer Support team. The Technical Support Engineer manages customer issues to ensure that they are resolved quickly and satisfactorily.
He or she also works to mentor and lead others on the support team, to improve customer support processes, to maintain strong customer satisfaction, and to influence the product roadmap.
As a member of a small and dynamic company, he or she also gets involved in other activities such as technical assistance to the Sales team, helping customers integrate OSPWAT products, helping to test and assess new products and product releases, and other special projects.
We are looking for an energetic and motivated person who likes interacting with customers, tinkering with software, learning about new technologies, and doing what it takes, to contribute to quick growth.
What You Will Be Doing:
Customer Issue Management:
Review and prioritize the queue of open tickets, ensuring timely resolution of each issue.
Track customer status for each ticket, including support level, previous interactions, and satisfaction level.
Investigate and research customer-reported issues, striving to recreate and resolve them promptly.
Collaborate with internal departments, such as Product Development, Finance, Legal, etc., as needed to address customer requests in a coordinated and efficient manner.
Provide responsive phone and chat support to address customer queries and concerns.
Documentation and Reporting:
Ensure comprehensive documentation of all customer interactions, updates, and resolutions in the ticketing system.
Maintain proper attributes and tags for tickets, facilitating efficient tracking and reporting.
Create and update customer-facing knowledge base articles to aid in issue resolution and self-help for customers.
Continuous Improvement.
Proactively enhance technical knowledge and proficiency in products.
Collaborate with cross-functional teams to contribute insights and feedback for product improvement.

we are expanding and is looking for a DBA - preferably with SingleStore/Vertica experience. Work on major, challenging projects with enterprise and startup customers.
Design, develop & maintain the BIG DATA platform (SingleStore/Vertica).
Design, develop & maintain the BIG DATA infrastructure (development, monitoring, installation, integration, etc)
Be part of the dynamic and agile core DBA team.
Collaborate with field engineers for the deployment phases.
We may consider candidates who wish to transition from other databases to the world of Big Data.
Job location - Herzliya, Israel.

we are expanding, seeking an experienced BI developer for challenging work in the world of Big Data.
Design, develop & maintain the BIG DATA platform (Vertica).
Design, develop & maintain the BIG DATA infrastructure (development, monitoring, installation, integration, etc)
Be part of the dynamic and agile core DBA team.
Collaborate with field engineers for the deployment phases.
Work on major, challenging projects with enterprise and startup customers.
Job location - Herzliya, Israel.

Responsibilities
IT Engineer required being a part of the Helpdesk team. Must have basic tech experience & skills in the areas of problem determination, be creative and troubleshoot end-user IT problems. Need demonstrated computer skills, Handle service requests from company users. Take direct ownership over problem resolution through own skills or by timely escalation. Using expertise, analyze & resolve the user problem at 1st contact via phone and remote session.
Will provide IT support for company users, and support for enterprise desktop, laptop, mobile devices. Provision new computers and assist with training the users with using the IT systems.

Required Technical Support Engineer
As a Technical Support Engineer, you will:
Provide our clients support and technical solutions, both remotely and at the client sites abroad
Track open support tickets and ensure they are handled until resolution
Analyze and resolve operational and technical issues raised by the client
Perform production system and infrastructure upgrades.