דרושים » שירות לקוחות » Work from Home -English Speakers? This job is for YOU

We work in a fun, collaborative and entrepreneurial environment and are looking for a proactive, accountable person focused on continuous learning and growth to push themselves and our team forward. If youre process-driven, passionate about the travel space and keen to make an impact, then this is the role for you.
Responsibilities:
Assist customers via phone, chat, and email, delivering fast, friendly, and effective support.
Handle travel-related inquiries, from policy questions to real-time trip assistance and claims guidance.
Resolve issues efficiently, ensuring a seamless and positive customer experience.
Maintain high performance metrics, including response time, resolution speed, and customer satisfaction.
Work collaboratively across teams and departments to help solve any matter at hand.

About the Role

we are seeking motivated individuals to support our growth. This is a unique opportunity for you to join us and be part of a highly professional and innovative security team. This role is multifaceted and requires the candidate to develop a strong understanding of our app and personal security services. In this role, candidates will support our members throughout their Bond member experience and assist them with any potential safety situations.

This position requires a deep understanding of the platform and the variety of services that will be provided to you during a unique two-week paid training period.

The job is a 24/7 shift-based (including nights and weekends) and is suitable for full-time/part-time employment.

we are looking for a Travel Experience Agent.
our mission is to power the in-person connections that move people, ideas and businesses forward. We help our travelers focus on being there, not getting there and our Global Operations and Service team is central to this mission!
As a member of our quickly growing Global Operations and Service team, you will be responsible for directly supporting our users travel needs. As owners of customer satisfaction, your role is to solve issues, communicate effectively, and collaborate with internal teams to remove any barriers for the traveler - all while providing a best-in-class customer experience. As the front line of our business, you will have a unique opportunity to provide regular feedback to our product, design and engineering teams as they work towards continually improving our customer facing and internal platforms. This is an exciting role where you will have a direct impact on our day to day operations, traveler experience and product development!
What Youll Do:
Assist our travelers with best-in-class travel support through multiple contact channels: chat, call and email.
Maintain extensive supplier, destination and system knowledge.
Make quick and accurate analyses of customer needs, persona and level of urgency.
Provide accurate information for hotel, flight, car and rail bookings, as required
Support users with self-service of the platform and app where possible.
Respond to customers within SLA expectations and requirements.
Follow company and customer travel and expense procedures and policies in addition to global compliance procedures.
Provide regular feedback to stakeholders on the progress of goals and performance of key operating processes.
Participate in team meetings to stay up to date with new product launches, supplier updates, and industry changes.
Build upon your travel industry knowledge to continue to set the standard for best-in-class travel support.
Adhere to attendance policy and complete all assigned training.
Meet individual performance metrics in support of the organization and company business objectives.

Were looking for a highly motivated and organized Client Service Representative to join our IL B2B team.
The position includes responding to the various inquiries of the company's business customers via Email and phone on day-to-day issues.
As part of the job -
Engage with business customers to understand their needs, resolve inquiries, and deliver an outstanding customer experience via email and phone
Examining and verify pricing details to ensure accuracy.
Manage and resolve customer complaints professionally and efficiently.
Provide support to Sales Managers and Account Managers to facilitate smooth operations.
Collaborate with various departments within the company to address customer needs and streamline processes.

we are looking for a Junior Tech CSM.
Responsibilities:
Receive and process customer orders for SIM cards through various channels (phone, email, online, etc.)
Pack, and prepare SIM card orders for shipment
Activate SIM cards using the companys activation platform or software
Ensure all orders are fulfilled in a timely and efficient manner
Maintain inventory levels of SIM cards and notify management of any stock discrepancies
Package orders securely using appropriate materials to prevent damage during shipping
Collaborate with shipping/logistics team to ensure smooth delivery of orders
Provide excellent customer service and handle any order-related inquiries or issues
Adhere to all company policies, procedures, and quality standards
Guide customers through troubleshooting steps, including configuration checks, module diagnostics, and network testing.
Assist customers in configuring and setting up IoT devices, cellular modules, and gateways for seamless integration with cellular networks.
Assisting with other tasks provided by other team members
Identify needs for training and schedule appropriately to conduct
Working together with other team members in order to improve customer Service procedures