Required Enterprise Professional Services Engineer
About the Role:
As an Enterprise Professional Services Engineer, you are the technical architect and relationship lead for our most strategic global accounts. You own the technical success of the customer journey, focusing on Solution Design and the Integration Strategy required to make us the heart of a modern IT stack.
This is a high-impact role for a consultant-engineer hybrid. You will be expected to leverage deep API architecture knowledge, advanced scripting, and creative problem-solving to design bespoke solutions that bridge the gap between us and complex enterprise ecosystems. You are the "Bridge" between business requirements and technical reality.
Key Responsibilities:
Integration Design & Scripting Excellence:
Architect Integration Solutions: Lead the technical design of complex integrations using REST APIs and webhooks to seamlessly connect us with enterprise stacks such as ServiceNow, Salesforce, Okta, and Azure.
Advanced Automation Scripting: Utilize PowerShell and Python to automate complex IT workflows, data migrations, and system synchronizations tailored to enterprise security and compliance standards.
Technical Strategy: Design end-to-end migration paths for Enterprise customers, moving them from legacy infrastructure to a modern, AI-first environment.
AI-Driven Workflows: Design and implement AI-driven automation logic that reduces manual overhead and optimizes operational efficiency for global IT teams.
Relationship & Project Leadership:
Lead the Relationship: Serve as the primary technical point of contact, managing stakeholder expectations and translating high-level business goals into technical solution blueprints.
Project Execution: Own the full project lifecycle from a leadership perspective-ensuring on-time delivery, technical validation, and a "white-glove" customer experience.
Global Travel: Travel abroad up to 25% of the time to conduct on-site architectural workshops, lead high-stakes deployments, and build face-to-face rapport with strategic partners.
Communication:
English - High proficiency: You must be able to present complex technical architectures to C-suite stakeholders with clarity, authority, and professional polish.
Solution Documentation: Produce high-quality architectural diagrams, technical implementation guides, and API mapping documentation.

We are looking for an experienced, energetic and positive manager within our Professional Services team. You will have great interpersonal skills as well as a strong bias towards excellent client service. You will be analytical and have great organisational skills. You are a quick learner and serious about making an impact.
What will you do?
Manage, mentor and enable a team of Implementation Managers.
Work closely with customers with the drive to help them achieve their business goals and promote best practice.
Oversee and be accountable for the portfolio of projects owned by your team.
Partner with our Go To Market organization in outlining excellence in service delivery.
Collaborate with both Customer and Prospects, building bespoke Statements of Work and Project Plans to align to delivery.
Become a trusted advisor and ambassador of change in our customers workspace.
Be an advocate for our customers in collaborating with other departments across the organisation, including Product and Development.
Be the main point of contact for our clients from point of sale through to deployment
Gather system requirements and business objectives from customers.
Assess how best to configure the platform and provide guidance on best practices and successful deployment.
Meet and exceed department KPIs through data-driven analysis, planning and execution.
Identify and analyze project risks & dependencies on an ongoing basis.
Work cross-functionally with our Sales, CS Engineers, Product & Account teams.

The Senior Professional Services Consultant is an important role as they will own the implementation of our product for our customers. We're looking for a passionate and motivated team member who will partner with our customers to design and build solutions that enhance the user experience across multiple websites and platforms. The ideal candidate is passionate about technology, solutioning, and customer success. The Sr Professional Services Consultant will report to the Director of Professional Services EMEA.
What You'll Own
Our Implementation: Design, build, and implement interactive experiences for our customers to drive business impact, such as enhancing their end-user onboarding experience and accelerating feature adoption.
Consultation: Work closely with customer application owners to understand their business objectives, pain points, and end-user needs. Provide expert advice and recommend our solutions that align with their goals and improve user experiences.
Project Management: Lead end-to-end our projects, collaborating with customers, internal stakeholders, and the development team to ensure successful delivery within scope, timeline, and budget.
Data Analysis: Monitor and analyze our usage data and user feedback to identify opportunities for optimization and improvement. Constantly strive to increase our effectiveness and user engagement.
Knowledge Transfer: Conduct training sessions for customers on our best practices, ensuring they can make the most of the product and effectively utilize its features to enhance their applications.
Troubleshooting: Identify and resolve any issues related to our implementation, ensuring smooth functionality across different platforms and devices.
Collaboration: Foster strong cross-functional collaboration with UX/UI designers, developers, customer success teams, and other stakeholders.
** Please note: The work week for this position is Monday - Friday (Sunday is a day off).

We are looking for a driven, tech-savvy, Technical CSM to join our team. In this role, you will provide professional services for our clients.
You will set up our features based on their processes, help integrate us with other platforms, and migrate data from other platforms into us. You will collaborate closely with CS and R&D teams to develop expertise and provide top-notch service, streamlining customer processes, onboarding and saving them valuable time
Responsibilities:
Meet with clients daily to provide the above services.
Work offline for clients to complete work given by them.
Build and maintain strong relationships with customers to understand their needs and provide tailored solutions.
Manage multiple tasks in a fast-paced and high-pressure environment.
Collaborate with CS and R&D teams to ensure a seamless customer experience.

We are seeking a Professional Services Engineer to join our team.

Description:

An Solution Specialist responsible for providing post-sales services such as deployment, integration, training and consulting.
Assist customers to design and deploy the software in UAT and Production enterprise environments.
Assist customers with review and prioritization of IT misconfigurations detected, and with generating custom reports.
Provide technical assistance to partners and customers.
Work with large enterprise companies worldwide.