דרושים » שירות לקוחות » Professional Service Manager

We are looking for a driven, tech-savvy, Technical CSM to join our team. In this role, you will provide professional services for our clients.
You will set up Connecteam features based on their processes, help integrate Connecteam with other platforms, and migrate data from other platforms into Connecteam. You will collaborate closely with CS and R&D teams to develop expertise and provide top-notch service, streamlining customer processes, onboarding and saving them valuable time
Responsibilities:
Meet with clients daily to provide the above services.
Work offline for clients to complete work given by them.
Build and maintain strong relationships with customers to understand their needs and provide tailored solutions.
Manage multiple tasks in a fast-paced and high-pressure environment.
Collaborate with CS and R&D teams to ensure a seamless customer experience.

we are looking for a Customer Success Manager.
As a Customer Success Manager, you'll manage client onboarding, expansions, and renewals while leveraging technical expertise with a strategic business mindset to build strong customer relationships and identify growth opportunities. Join our innovative CS team to drive success and collaborate with Sales, Product, Solutions, and Support teams.
Responsibilities:
Serve as the primary point of contact for assigned customers, ensuring seamless onboarding, training, and adoption.
Lead discovery meetings with key users and stakeholders from customers and partners to position as a core system and focus on maximizing its value.
Build strong relationships with key stakeholders to drive engagement and long-term success.
Identify upsell and expansion opportunities by aligning product capabilities with customer needs.
Analyze customer usage data to proactively address risks and drive retention strategies.
Conduct regular business reviews and proactively address issues to drive customer satisfaction and retention.