we are looking for a Senior Instructional Designer (Product Education).
As a Senior Instructional Designer, you will play a critical role in driving product education with a primary focus on customer-facing, channel partner and internal product education. You will independently own the design and delivery of high-impact learning experiences - including video courses, hands-on labs, and certification programs - that empower customers, partners and employees to master the platform and unlock its full value. You will also support internal teams in deepening their product expertise, ensuring they are fully equipped to position and operationalize with confidence. At its core, this role is about creating learning that directly drives product adoption and measurable business outcomes. This role calls for a self-driven innovator who brings technical depth, high standards, and a passion for building world-class product education from the ground up.
What Youll Be Doing?
Develop and deliver Torps product education programs - including video courses, hands-on labs, and certification programs - for three key audiences: customers, channel partners, and internal teams (Marketing, Field, Product, and R&D).
Own the end-to-end production of instructional videos, hands-on labs, structured courses, and certification paths that support the business by driving product adoption - empowering customers, channel partners, and internal teams to independently master and champion the platform.
Work closely with multiple subject matter experts (SMEs) across departments to gather knowledge, validate accuracy, and transform inputs into effective learning content - often under tight timelines.
Translate complex, highly technical product concepts into clear, engaging learning materials tailored to diverse audiences - from internal teams to end customers.
Continuously update internal and external training assets to reflect new product releases, roadmap changes, and evolving customer needs.
Measure the business impact of learning - track knowledge adoption and product usage, collect feedback, and continuously iterate content to ensure training directly supports growth and product adoption goals.