We are seeking a Global IT Manager to lead and evolve our companys worldwide IT operations. This senior role oversees our global IT strategy, service delivery, infrastructure, and support teams across multiple locations. The ideal candidate is a service-oriented, highly motivated, and forward-thinking technology leader who thrives in a dynamic, fast-growing, and IT-centric environment.
As the Global IT Manager, you will act as our companys primary technology focal point for all offices and remote employees, ensuring exceptional IT experiences, operational excellence, and scalable growth. You will guide a high-performing global IT team, drive cross-regional consistency, and partner closely with Security, Engineering, Workplace, and other business units to support strategic initiatives.
You will oversee all aspects of end-user services, device management, SaaS systems, IT asset lifecycle, automation, compliance, and global support frameworks. While this is a leadership role, it remains hands-on with direct involvement in complex escalations, architecture decisions, and critical infrastructure improvements.
What am I going to do?
Lead, mentor, and grow our companys global IT team, including regional IT leads, support engineers, and specialists.
Own the global IT roadmap: driving standardization, modernization, and long-term scalability.
Oversee global Tier 1-2 support operations and ensure world-class service levels across time zones.
Manage the full lifecycle of end-user hardware (primarily macOS), SaaS platforms, identity systems, and collaboration tools.
Define and optimize global IT processes, documentation, and KPIs.
Partner with Security and Engineering teams to maintain a robust, secure, and compliant environment.
Lead global technology rollouts, office build-outs, network upgrades, and enterprise tool implementations.
Serve as the escalation point for complex technical and operational issues.
AI-driven - Champion automation, simplification, and system integrations to enhance efficiency
Manage IT budgets, vendor relationships, and procurement processes.

The Global Head of IT Services Organization is a pivotal strategic and operational leader responsible for delivering world-class IT support services across a multinational enterprise. This role oversees a geographically distributed Help Desk and End-User Services team and is charged with defining, executing, and continually improving operational excellence. Reporting directly to C-Level leadership, the incumbent will partner with cross-functional leaders to ensure a seamless employee experience, robust compliance, and efficient service operations.
Key Responsibilities
Global Leadership & Team Management
Lead, mentor, and develop a global Help Desk and IT Services team of approximately 50 employees located across multiple time zones.
Establish and nurture a culture of accountability, customer focus, and continuous improvement within the team.
Optimize staffing models, shift coverage, and skill development plans to ensure the right mix of expertise and availability.
Service Delivery Excellence
Own the end-to-end IT service delivery process, ensuring consistency and quality across all regions.
Define, monitor, and optimize key performance indicators (KPIs), such as SLA adherence, resolution time, and customer satisfaction (CSAT).
Analyze performance data to identify trends, gaps, and opportunities for service improvement.
Automation, AI & Process Innovation
Implement automation initiatives, AI tools, and scalable workflows to increase operational efficiency.
Standardize global processes based on ITIL best practices to ensure consistency and reliability.
Drive the adoption and effective utilization of modern IT Service Management (ITSM) tools.
Cross-Functional Collaboration
Work closely with HR, IT Operations, and Security teams to support employee lifecycle processes and regulatory compliance.
Partner on internal and external audits, access governance, and vendor management activities.
Foster strong relationships with other business units to align IT service delivery with organizational goals.
Strategic Planning & Executive Reporting
Provide actionable insights and regular updates directly to C-level leadership.
Create and maintain multi-year service strategies and roadmaps that support business growth and transformation.
Prepare and present quarterly and annual performance reviews, highlighting achievements, challenges, and future plans.
Governance, Risk & Compliance
Ensure all IT service processes meet internal and external regulatory requirements and industry standards.
Develop, maintain, and enforce policies, standard operating procedures (SOPs), and operational documentation.
Oversee IT asset tracking and license compliance to minimize risk and maximize value.

We are seeking a Global IT Manager to lead and evolve Fiverr’s worldwide IT operations. This senior role oversees our global IT strategy, service delivery, infrastructure, and support teams across multiple locations. The ideal candidate is a service-oriented, highly motivated, and forward-thinking technology leader who thrives in a dynamic, fast-growing, and IT-centric environment. As the Global IT Manager, you will act as Fiverr’s primary technology focal point for all offices and remote employees, ensuring exceptional IT experiences, operational excellence, and scalable growth. You will guide a high-performing global IT team, drive cross-regional consistency, and partner closely with Security, Engineering, Workplace, and other business units to support strategic initiatives. You will oversee all aspects of end-user services, device management, SaaS systems, IT asset lifecycle, automation, compliance, and global support frameworks. While this is a leadership role, it remains hands-on with direct involvement in complex escalations, architecture decisions, and critical infrastructure improvements.

What am I going to do?:


* Lead, mentor, and grow Fiverr’s global IT team, including regional IT leads, support engineers, and specialists.
* Own the global IT roadmap: driving standardization, modernization, and long-term scalability.
* Oversee global Tier 1-2 support operations and ensure world-class service levels across time zones.
* Manage the full lifecycle of end-user hardware (primarily macOS), SaaS platforms, identity systems, and collaboration tools.
* Define and optimize global IT processes, documentation, and KPIs.
* Partner with Security and Engineering teams to maintain a robust, secure, and compliant environment.
* Lead global technology rollouts, office build-outs, network upgrades, and enterprise tool implementations.
* Serve as the escalation point for complex technical and operational issues.
* AI-driven - Champion automation, simplification, and system integrations to enhance efficiency
* Manage IT budgets, vendor relationships, and procurement processes.

Equal opportunities:
At Fiverr, we prioritize diversity. We celebrate difference and embed it into every aspect of our workplace and product, as well as our community. Fiverr is proud and committed to providing equal opportunity employment to all individuals regardless of race, color, religion, sex, sexual orientation, citizenship, national origin, disability, Veteran status, or any other characteristic protected by law. In addition, Fiverr will provide accommodation to individuals with disabilities or a special need.

We are looking for an experienced Head of IT to lead our IT team serving the entire company, leading the IT strategy, managing SaaS solutions, embedding IT tools and processes, and leading our information security efforts. This leader will lead a dynamic IT team, moving at light speed, supporting the growth of the team, implementing new technologies, and doing this while maintaining a high level of security throughout our organization.
In this role, you will grow and lead a talented IT team and be responsible for making our IT operations robust and scalable, and providing world-class experience to the entire company. You will ensure our infrastructure supports our global growth while defining and enforcing the IT and security policies that protect our assets and ensure compliance.
What You Will Do:
Strategy & Roadmap: Define and execute the global IT strategy and budgeting, ensuring it aligns with company goals and supports a seamless, high-growth environment.
Infrastructure & Projects: Lead complex IT projects end-to-end, including the implementation of new SaaS platforms and tools comparison. And managing all of our tech vendors and used SaaS solutions.
Security & Compliance: Define, implement, and monitor security tools and alerts. Including IdP (Okta), MDM, EDR (Microsoft Defender), and leading IT-related compliance processes such as SOC2 and ISO27001.
Global Operations: Oversee all IT logistics for our offices in Israel, the UK, and the US, including hardware procurement, vendor management, employee onboarding, and employee support.
Team Leadership: Grow, manage, and mentor the IT team, fostering a culture of excellence, proactive problem-solving, and a "service-first" mindset.
Automation & Efficiency: Identify and implement automation for manual IT processes (onboarding/offboarding, permissions) to improve organizational efficiency.

We are seeking an enthusiastic, collaborative, and highly motivated Hands-On IT Manager to join our company. The ideal candidate thrives in a fast-paced environment and welcomes new challenges every day.
The IT Manager will report directly to the Director of Infrastructure Engineering and will be managing our IT systems and will provide global IT support. In addition, they'll be responsible for implementing and enforcing information technology policies and tools per standards and managing inventory and licensing.

Responsibilities:
Support end users with patience and professionalism, ensuring a helpful and service-minded approach.
Manage the IT staff globally.
Manage the IT Budget.
Manage information technology and computer systems, track, research, evaluate, and maintain hardware and software inventory.
Maintain essential IT operations, including operating systems, asset management tools, applications, email systems, laptops, meeting rooms, software, and hardware.
Design, develop, implement, and coordinate systems, policies, standards, and procedures.
Handle business-critical IT tasks and systems administration.
Act in alignment with user needs and system functionality to contribute to organizational policy.
Identify problematic areas and implement strategic solutions in time.
Lead projects, methodologies, and key responsibilities within a larger business initiative.

seeking a senior, hands-on CISO & Head of IT to act as "one-man-show" authority for IT operations and information security. This role owns IT and Information Security e2e for core business functions:
setting direction, making structural and vendor decisions, and defining what "good" looks like, while also answering questions in real time, exercising sound judgment, and taking ownership when issues arise.
This is a highly visible leadership role focused on judgment, ownership, and practical execution.

Key Responsibilities

Information Security & Risk

Build and maintain a pragmatic information security and IT risk management program aligned with business priorities.
Lead security risk assessments and drive remediation in partnership with engineering, IT, and business teams.
Define and maintain security policies, standards, and secure-by-design practices in collaboration with our Product House organization.
Promote security awareness and accountability across the company, including ownership of employee security training programs.
IT Ownership

Own internal IT environment, including identity and access management (e.g., Okta), Google Workspace, endpoints, and core SaaS tools.
Ensure smooth employee onboarding and offboarding.
Act as a point of escalation for IT issues and access problems, including hands-on work.
Manage external IT service providers and helpdesk vendors, including SLAs and escalation.
Security Operations

Own the overall effectiveness of security monitoring, detection, and response.
Design and maintain preventive controls, processes, and readiness measures to reduce the likelihood and impact of data security incidents.
Ensure vulnerabilities, findings, and incidents are identified, prioritized, and addressed.
Lead preparation for security incidents, including incident response planning, tabletop exercises, and coordination with Legal, Product House, and external partners.
Stay current on emerging threats and translate them into practical, risk-based improvements for the business.
Audits, Customers & Vendors

Lead security audits and certifications (e.g., SOC 2, ISO 27001) and serve as the primary contact for auditors.
Personally own customer security questionnaires and security discussions.
Partner closely with Legal on privacy, regulatory, and contractual security matters.
Oversee the IT and security budget and manage relevant vendors and advisors.

Were looking for an experienced Operations Manager to temporarily step in during maternity leave and keep our operations and security running smoothly. This is a hands-on role with real ownership across employee lifecycle processes, information security, compliance, and vendor management, while being an active part of the Operations team.

Youll support ongoing operational projects and processes, work closely with internal stakeholders, and be a key partner on data security and privacy matters.

Responsibilities:

Operations Team Support

Support ongoing operational projects and processes
Help improve and maintain operational workflows and documentation
Ensure continuity of operations during the maternity leave period
Information Security & Compliance
Own and maintain day-to-day processes for ISO 27001 and SOC 2
Support audits, evidence collection, and ongoing compliance activities
Lead security awareness training
Work with internal teams on data security and privacy topics
Employee Onboarding, Offboarding & Access Management
Own end-to-end employee onboarding and offboarding
Provision, manage, and revoke user access and permissions
Ensure role-based access and least-privilege principles
Run regular access and permissions reviews
Maintain clear documentation and audit trails
IT & Systems Operations

Manage company tools, systems, and identity/access controls
Ensure systems are securely configured and well maintained
Act as a go-to person for operational and access-related issues
Vendor & Subscription Management
Manage software subscriptions, including licenses, renewals, and ownership
Lead vendor onboarding, including security reviews and risk assessments
Maintain supplier security standards and documentation

We are seeking a hands on Chief Information Security Officer (CISO) and Head of IT to own the security and internal technology of all assets, including our global SaaS platform, corporate IT, data, identities, and cloud infrastructure. This role carries end-to-end responsibility for protecting an industry-leading B2B product, operating secure and reliable IT at global scale, and ensuring compliance in a multi-region organization. The role combines deep hands-on involvement with a clear understanding of the broader business impact of security and IT decisions.
What Youll Do
Own end-to-end security for all assets: global SaaS platform, cloud infrastructure, data, identities, and corporate IT.
Lead security strategy and execution, staying hands-on in critical areas while balancing risk, velocity, and business impact.
Run security operations, including incident response, vulnerability management, monitoring, and secure SDLC practices.
Own compliance and audits (SOC 2, ISO 27001, FedRAMP), from readiness through ongoing operation.
Lead and scale the Security, IT, and GRC teams.
Partner with peers to embed security into company-wide decisions.

We are seeking a hands-on Director of Tech Ops to own and evolve our backend platforms, data infrastructure, DevOps, security, and internal IT operations.
This role is foundational to our ability to securely build, train, validate, and operate state-of-the-art autonomous driving systems at scale. The ideal candidate brings deep experience in operating secure, production-grade infrastructure in a data-intensive AI environment, while also leading and growing high-performing teams.
Responsibilities
Own backend infrastructure, DevOps, security, and internal IT operations end-to-end
Design, build, and operate scalable cloud and on-prem infrastructure supporting large-scale AI training, validation, and data pipelines
Lead the architecture and operation of systems handling massive volumes of visual and multimodal data
Establish and continuously improve DevOps practices, including CI/CD, monitoring, alerting, reliability, security, and cost optimization
Define, implement, and enforce infrastructure and data security standards, policies, and controls
Lead security compliance efforts, including implementation and successful audits of frameworks such as ISO 27001 and similar standards
Manage corporate IT systems, access control, networking, endpoints, and external vendors
Partner closely with AI, algorithm, and R&D teams to support ML workflows and evolving compute and data needs
Drive selection, adoption, and integration of cloud platforms, databases, DevOps tools, and third-party services
Define best practices for scalability, availability, resilience, and security across the organization
Lead, mentor, and scale backend, DevOps, security, and IT teams.

Were looking for an experienced & talented IT Infrastructure Team Leader to join our growing IT department and lead our IT and Cloud Corporate Infrastructure.
Youll be suggesting, implementing and deploying new IT solutions together with maintaining our existing IT infrastructure, assuring that all of our systems are in optimal condition, providing the best service to our clients.
Responsibilities
Lead a team of IT Infrastructure & Cloud engineers, managing their day-to-day operational work including prioritizing tasks and meeting team goals.
Be a focal point for escalations requests from the field, related to our global corporate on-premise and cloud infrastructure. This includes servers, storage appliances, active network equipment, firewalls and cloud services.
Support a variety of IT cloud-related SaaS services and platforms such as AWS, Okta, Google Workspace, MDM, Cloud Backups, Zero Trust Network Access (ZTNA), Secure Web Gateway, Cloud-based EDR and other cutting-edge technologies.
Define network policies and procedures, including design and planning network communication systems.
Assure and monitor high network performance (availability, utilization, throughput, QoS, latency, etc.)
Suggest, implement and deploy new solutions together while maintaining the existing infrastructure, assure that all our systems are in optimal condition, and provide the best service to our clients.
Identify IT related business requirements and propose innovative solutions to enhance efficiency and productivity.
Set roadmap objectives, goals, and KPIs for the IT infrastructure team.
Design and implement the IT Infrastructure in new offices worldwide contributing to our global expansion.
Collaborating with our security team to implement technology and security policies, safeguarding our systems and data from potential threats.
Lead IT purchasing decisions and processes as needed.