we are looking for a IT Help Desk Support to join the ride as we spearhead the next revolution in electronics!
Responsibilities
Helpdesk Support
Respond to user queries via helpdesk ticketing system, email, in person, and remote access tools.
Provide first- and second-line technical support for hardware, software, and network issues.
Diagnose and troubleshoot incidents and service requests, escalating as necessary.
Follow standard operating procedures for incident response, documentation, and escalation.
Administer and maintain helpdesk/ticketing software, ensuring accurate records of all requests and resolutions.
Develop and deliver end-user training sessions and create supporting materials.
Write and update user guides, FAQ documents, and training manuals.
User Lifecycle Management
Onboarding and Offboarding:
Provision accounts, devices, and necessary access rights for new users.
Offboard departing users, including revoking access, collecting equipment, and archiving data.
Maintain and periodically review user accounts and permission groups to ensure compliance and security.
Endpoint Management
Provision and manage company devices (Windows, Mac, mobile), ensuring compliance with security policies.
Support device lifecycle management: setup, maintenance, asset tracking, and decommissioning.
Asset Management: Track and manage IT assets, licenses, and inventory.

The Site Technology Manager is responsible for leveraging the resources and capabilities of the Enterprise Technology (ET) organization to enable business success across Novocure sites and regions, while exemplifying the mission, values, and goals of the Enterprise Technology Office. The Site Manager actively partners with our business units and fellow ET departments across their site and region of responsibility emphasizing quality, continuous improvement, and timely response. Site Technology Managers, as members of the ET Infrastructure team, will also serve as the smart hands and feet on the ground at each site, assisting ET Infrastructure and Cybersecurity teams with implementations, troubleshooting and management of systems, applications and services as needed. Site Technology Managers, applying expert judgment, decide on a case-by-case basis whether to provide guidance on self-service tools, escalate issues, delegate to other support staff, or independently resolve them. The Site Technology will ensure that the quality of technical site support for the site is of excellent quality, and will track: issues, risks and action items, as well as maintaining relevant documentation for the site as needed.



This is a full time, exempt, on-site office-based role tied to the Haifa IL office reporting to the Senior Manager, Global Site Technology Operations based in our Portsmouth, NH USA location.











ESSENTIAL DUTIES AND RESPONSIBILITIES:

Lead day-to-day site technology operations and manage local IT hardware inventory
Act as team lead for the Israel site(s), managing and mentoring the local Site Support team
Serve as the primary on-site technology contact and escalation point
Partner with global and regional ET teams to ensure consistent, high-quality support
Collaborate with Facilities on technology-related site projects, moves, and expansions
Oversee onboarding/offboarding and ensure compliance with ITGCs and SOPs
Monitor ticket queues, manage escalations, and report status to ET leadership
Manage local IT vendors and service providers, ensuring SLA adherence
Support and contribute to global ET initiatives and site-specific projects