דרושים » שירות לקוחות » Community Associate

We are looking for a Community Manager.
Our Community team is an integral part of our business with the mission to enable our members to create their lifes work.
As a Community Manager, you will be required to report to the building you manage each day and will be the owner of the Member Experience, Operations, Sales and the Team.
You will also be responsible for ensuring we are meeting our members needs and our global and local standards and targets on member experience satisfaction.
In this role, your responsibilities will Include, but wont be limited to:
Membership Engagement & Retention:
- Assume ownership and manage the relationship with key accounts within the building(s) you oversee.
- Ensure all accounts within your building(s) have an assigned point of contact.
- Resolve issues of complexity as escalated to you.
- Monitor the Medallia (member feedback) escalation process to ensure alerts are being properly addressed and the right solutions are found.
- Be accountable for Net Promoter Scores, overall member satisfaction and member retention.
- Review Net Promoter Scores and member satisfaction results regularly to set KPIs and implement building-specific plans.
- Lead building site tours for VIPs as needed.
- Review invoices of flagged accounts and submit corrections to the Billing team.

About Mindspace Founded in 2014, Mindspace is a leading flexible workspace provider with an expanding footprint in Europe, Israel and the US. Our design-led office spaces and on-demand offerings such as meeting rooms, event spaces and daily offices provide the ideal solution for enterprise companies, startups, small businesses and entrepreneurs adapting to today’s fast-evolving hybrid work environment. Mindspace is considered a lifestyle brand that has been bringing hospitality into the world of work, always putting service and experience first. A profitable operator, Mindspace has over 15.000 members in 45 locations spread across cities such as San Francisco, New York, Miami, London, Berlin, Frankfurt, Amsterdam, Tel Aviv, Warsaw, Bucharest, and more. Why you’ll love working at Mindspace? Mindspace is a place where employees can thrive and further develop their skill set in an inspiring and nurturing environment: great vibe, employee wellbeing, diverse community, boutique design. You’ll work with some of the best people in the industry, who love what they do. You’ll be part of a global company with deep respect and understanding for the local culture of each of its markets. Our growth is intrinsically connected to that of our employees, and as a Mindspace employee, you’ll be presented with long term career opportunities, globally. Who is the ideal Mindspacer? You’re a team player. You take pride in what you do and have a mindset of “I’m all in” when you do it. You know when to take action and how to take the areas of your responsibility to the next level - excellence is the name of the game. You know how to ‘read the room’ and understand the professional environment you’re in. About the position Who is the Operation Manager? This full-time position is based in Israel , reporting directly to the Israel GM. You will be overseeing all operational aspects of our sites in Israel. You will wear multiple hats and lead multiple functions, including maintenance, facilities, health & safety, and security. What you will be responsible for, mainly:
* Management & oversight of the building systems maintenance and building cleaning of Mindspace sites in Israel
* Drive processes and standards to ensure compliance with local, state, and local regulations, accreditation, and regulatory agencies
* Manage and track preventive and corrective maintenance programs including but not limited to equipment and facilities
* Negotiate terms with large facilities services providers, professionals, and contractors. Managing and maintaining the relationship with them, and making sure deliverables are executed at a satisfactory quality level and on time.
* Drive the strategy for effective planning and scheduling of critical maintenance to achieve timely completion of work and minimal disruption to business operations.
* continuously evaluate facilities process inefficiencies and recommend improvement measures
* Oversee construction projects and new openings in Israel
* Conduct periodic quality checks to ensure that operations policies and procedures are practiced and current
* Play a key role in providing feedback to development on issues that prevent facilities from operating effectively
* Be the first point of contact for large facility maintenance emergencies
* Be the point of contact with the landlords and for making sure that we comply with all regulations and contracts
* Create maintenance protocols to ensure smooth activity of all related issues.
* Handle building security, access control, CCTV, security companies, etc.
* Support, coordinate, and interact seamlessly with different teams, such as the sales team & community team

Fiverr is looking for an Operations &Travel Coordinator who will manage a range of services and provide the necessary support to ensure high quality and efficient running of the offices. This role oversees many different aspects of a company's operations from managing vendors and contractors to coordinating business travels. The successful candidate should be super organized, energetic and a multitasking kind of person, with attention to detail, performance-oriented, and able to take full responsibility in the day-to-day offices. This is a full-time position, reporting to the Global Group Facilities Manager.

What am I going to do?:

* Oversee daily office operations and manage all administrative tasks, serving as the primary point of contact for any office, facilities, or maintenance needs.
* Lead and coordinate end-to-end travel arrangements for employees and guests, including flights, accommodations, ground transportation, insurance, per diem, visas, and more.
* Manage communication, coordination, and supervision of global contractors and vendors, ensuring service quality and smooth operations.
* Support ad-hoc projects and operational initiatives, providing administrative assistance as needed.
* Manage the operations warehouse, including receiving supplies, tracking inventory, and maintaining accurate documentation.
* Plan and execute meetings and special events, locally and internationally, coordinating all travel logistics, venue arrangements, and onsite support.
* Implement the company’s policies and procedures and ensures they are met within the company's budget
* Reviews and configures travel-related data, analysis, and reporting of travel data
* Review and approve employee expense reports, ensuring accuracy and alignment with policy.
* Implement and enforce company policies and procedures, ensuring operational alignment with company standards and budget.

Equal opportunities:
At Fiverr, we prioritize diversity. We celebrate difference and embed it into every aspect of our workplace and product, as well as our community. Fiverr is proud and committed to providing equal opportunity employment to all individuals regardless of race, color, religion, sex, sexual orientation, citizenship, national origin, disability, Veteran status, or any other characteristic protected by law. In addition, Fiverr will provide accommodation to individuals with disabilities or a special need.

Were looking for a forward-thinking, hands-on leader to guide our Global Customer Support through its next phase one powered by AI, automation, and innovation. With our AI chatbot now handling a large portion of basic inquiries, your role will focus on reshaping and optimizing support operations around this new reality, ensuring that people and AI work together smoothly and effectively. Youll bring a strategic, data -driven mindset and an ability to evolve processes, teams, and performance standards in an AI-powered environment.
What am I going to do?:
* Lead and own global customer support performance: Define, monitor, and achieve all SLAs and KPIs to ensure operational excellence.
* Optimize support operations in an AI-powered workflow: Redefine processes, responsibilities, and workstreams now that the AI chatbot is live, ensuring seamless collaboration between agents and AI systems.
* Develop a forward-thinking support strategy: Continuously evolve our customer support vision to stay aligned with AI-driven service models, emerging technologies, and industry best practices.
* Standardize and optimize operations: Establish global procedures, policies, and standards to support 24/7 customer operations.
* Leverage insights and data : Analyze support metrics, dashboards, and customer feedback including AI performance data to identify trends, challenges, and opportunities for improvement.
* Collaborate cross-functionally: Partner with product, operations, and other teams to ensure AI tools and human workflows remain aligned with business goals and evolving customer needs.
* Build and empower teams: Recruit, train, and mentor Customer Support Team Leaders, guiding them through new AI-integrated workflows and fostering adaptability, ownership, and continuous learning.
* Inspire and drive culture: Champion our values by cultivating innovation, teamwork, and a customer-first mindset within an evolving support environment.
* Ensure resolution excellence: Take ownership of complex customer issues, driving them to full resolution with accountability and care.
Equal opportunities:
We prioritize diversity. We celebrate difference and embed it into every aspect of our workplace and product, as well as our community. We are proud and committed to providing equal opportunity employment to all individuals regardless of race, color, religion, sex, sexual orientation, citizenship, national origin, disability, Veteran status, or any other characteristic protected by law. In addition, Fiverr will provide accommodation to individuals with disabilities or a special need.

Founded in 2014,we are a leading flexible workspace provider with an expanding footprint in Europe, Israel and the US. Our design-led office spaces and on-demand offerings such as meeting rooms, event spaces and daily offices provide the ideal solution for enterprise companies, startups, small businesses and entrepreneurs adapting to todays fast-evolving hybrid work environment. we are considered a lifestyle brand that has been bringing hospitality into the world of work, always putting service and experience first. A profitable operator, we have over 15.000 members in more than 40 prime locations spread across cities such as San Francisco, New York, Miami, London, Berlin, Frankfurt, Amsterdam, Tel Aviv, Warsaw, Bucharest, and more. Why youll love working at our company? we are a place where employees can thrive and further develop their skill set in an inspiring and nurturing environment: great vibe, employee wellbeing, diverse community, boutique design. Youll work with some of the best people in the industry, who love what they do. Youll be part of a global company with deep respect and understanding for the local culture of each of its markets. Our growth is intrinsically connected to that of our employees, and as a en mployee, youll be presented with long term career opportunities, globally. Who is the ideal worker? Youre a team player. You take pride in what you do and have a mindset of Im all in when you do it. You know when to take action and how to take the areas of your responsibility to the next level - excellence is the name of the game. You know how to read the room and understand the professional environment youre in. About the position This full-time position is based in Tel Aviv and will be Managing our Members' processes and accounting. Your day at our company. With all the relevant experience and extra-motivation, you go above and beyond to keep our members satisfied and manage accurate books recordings. From bank reconciliation to customer billing, you are a true numbers person and are highly organized. The main responsibilities of an AR specialist at our comoany include (but are not limited to):
* Responsible for performing billing and collections for our company Israel locations
* Assist and support the finance team and operation department in the company with variety of tasks
* Proven ability to review invoices and payments on accounts and demonstrate good Judgement in resolving discrepancies and cleansing data
* Support and service members with various financial requests
* Participating in monthly closing processes
* Maintaining members' records in SAP B1 and salesforce
* Support the AP department in Recording invoices in Dokka.

OurCrowd is seeking a curious, driven, and detail-oriented Junior Account Manager to join our global Investor Relations team. This role is ideal for someone eager to break into the world of venture capital and alternative investing . You’ll work closely with experienced Account Managers, helping to build relationships with new investors, drive engagement through targeted outreach, and support the team in growing OurCrowd’s investor community.
This is a full-time hybrid role , with 2-3 days a week in our Jerusalem or Tel Aviv office Fluency in English and Hebrew is required for this role.
At OurCrowd, you’ll immerse yourself in Israel’s dynamic startup and innovation landscape, gaining real exposure to venture capital while shaping the future of global tech investing.

Responsibilities:

* Clearly articulate OurCrowd’s unique value proposition to prospective investors.
* Serve as the first point of contact for new investor prospects.
* Proactively engage warm leads through calls, emails, and targeted campaigns.
* Schedule discovery calls and coordinate meetings for Account Managers.
* Qualify and track leads to ensure a seamless handoff to the team.
* Build and manage outreach lists, monitor activity, and maintain accurate Salesforce records.
* Strive to consistently meet and exceed performance targets and KPIs.
* Partner with Account Managers to streamline workflows and identify opportunities for improvement.

We are looking for a proactive and people-oriented Office & Employee Experience Manager to take full ownership of all office operations and Employee Experience activities. This is a fantastic opportunity to join a dynamic team and shape a unique workplace culture where organizational effectiveness and employee wellbeing go hand-in-hand. Our office is located in Ramat Hachayal, Tel Aviv, with work hours from 9:0018:00.
What Youll Do
* Oversee the day-to-day operations of the Tel Aviv office, ensuring smooth and efficient workflows.
* Take charge of Employee Experience and welfare activities across the globe: company events, happy hours, thoughtful gifts, and more.
* Add a personal touch to the employee journey, making sure small details, travel arrangements, and office needs are taken care of, while also surprising and delighting employees.
* Be the welcoming face of the office: greet visitors and ensure new employees have a warm and organized onboarding experience.
* Manage office logistics and supplies, including kitchen and office equipment.
* Build and maintain strong relationships with external vendors and service providers (e.g., building services, cleaning, food providers, etc.), including contract negotiations.
* Handle company travel planning: flights, accommodations, expenses, and itineraries.
* Support conferences, offsites, and internal meetings.
* Lead onboarding and offboarding processes for employees
* Oversee CEOs calendar as needed
* Track and manage the welfare budget
* Work closely with the VP of HR to align office operations with people-focused initiatives.

We are seeking a curious, driven, and detail-oriented Junior Account Manager to join our global Investor Relations team. This role is ideal for someone eager to break into the world of venture capital and alternative investing. Youll work closely with experienced Account Managers, helping to build relationships with new investors, drive engagement through targeted outreach, and support the team in growing OurCrowds investor community.
This is a full-time hybrid role, with 2-3 days a week in our Jerusalem or Tel Aviv office.
Youll immerse yourself in Israels dynamic startup and innovation landscape, gaining real exposure to venture capital while shaping the future of global tech investing.
Responsibilities:
* Clearly articulate our unique value proposition to prospective investors.
* Serve as the first point of contact for new investor prospects.
* Proactively engage warm leads through calls, emails, and targeted campaigns.
* Schedule discovery calls and coordinate meetings for Account Managers.
* Qualify and track leads to ensure a seamless handoff to the team.
* Build and manage outreach lists, monitor activity, and maintain accurate salesforce records.
* Strive to consistently meet and exceed performance targets and KPIs.
* Partner with Account Managers to streamline workflows and identify opportunities for improvement.

For many of us theres that one podcast we never miss, and video content is part of our daily routine, whether its professional or personal. But how many of us truly understand the effort that goes on behind the scenes? Here at our company, we know it well. Thats exactly why we built an AI-powered platform that helps content creators, podcasters, marketeers, and more at major brands like Netflix, Disney, Google, and Microsoft to create high-quality content with ease.
our company turning ideas into professional-grade content with the highest production standards, without requiring expensive equipment or external services. The secret? AI-driven tools that replace traditional production roles like editing, directing, and design, automating the entire process at the click of a button.
About the Sales Team-
At our company, Sales drives revenue and growth by helping businessesfrom SMBs to mid-market and enterpriseunlock the power of our platform. We own the entire sales cycle, from prospecting to close, working closely with BD teams to expand our reach. With a focus on building strong relationships and hitting (or exceeding) quota, we turn opportunities into long-term partnerships. If you thrive in a fast-paced, results-driven environment, this is the team for you.
On your day-to-day:
You will engage with prospective users, managing the full sales cycle from lead to close while driving revenue growth by refining sales processes and collaborating with Product and Marketing. Your role involves identifying high-potential leads and navigating both simple and complex sales deals in a consultative manner. Additionally, you will track performance, report key metrics, and present proposals to management to continuously improve the sales process.

The Account Manager will be a key member of the team responsible for providing business leadership and creative direction for this fast-paced and evolving technology working with strategic GenAI startups. You will build and maintain broad relationships in the account, develop and manage opportunities, and lead a large team of extended resources. You will define an exec relationship strategy within the account, including building a strong working relationship with the AWS senior leadership team for executive sponsorship, executive business reviews, and shaping go-to-market opportunities.

Do you look around corners for ways to engage and service customers? Are you passionate about using technology to solve business problems that have big customer impact?

Come build the future with us.

Key job responsibilities:
Embrace a positive culture in your organization that inspires diversity, inclusion, equity and high performance.
Ensure customer satisfaction through business value creation.
Develop, communicate and execute the go-to-market strategy for your teams to accelerate customer adoption and grow market segment share.
Meet or exceed your quarterly and yearly goals.
Identify, implement, measure and improve critical KPIs that will help maintain a robust business operation.
Act as an executive sponsor in key accounts.
Represent the company in professional events.