דרושים » שירות לקוחות » Customer Support Operations Specialist

Power the Future with us!
We're a global leader in smart energy technology, with over 3,000 employees, offices in 30 countries, and millions of installations worldwide. Our innovative solutions include solar inverters, battery Storage, backup systems, EV charging, and AI-based energy management. We're committed to making clean, green energy the primary power source for homes, businesses, and beyond. With the growing demand for electricity, the need for smart, clean energy sources is constantly rising. We offer amazing opportunities to develop your skills in a multidisciplinary environment, covering everything from research and development to production and customer supply. Work with talented colleagues, tackle exciting challenges, and help create a sustainable future in an industry that's always evolving and innovating. Join us and be part of a company that values creativity, agility, and impactful work. We are looking for a talented and energetic customer service representative, who knows how to create a great customer experience - from first contact with the customer to the end of a process. A great opportunity to join a growing market, and to join a leading and professional service team in a dynamic and youthful atmosphere. What You Will Be Doing:
* Multi-interface work, coordinating logs with contractors / customers / warehouses.
* Work and follow-up with the authorities with emphasis to the electricity company.

Country:
Israel

City:
Herzliya

We are looking for a talented Team Leader to join our Customer Experience team
Step into our world, where advanced technologies take center stage, transforming the online trading experience.
With our cutting-edge approach, we follow Hedge & new methodologies, constantly pushing boundaries.
Our open-door policy ignites a vibrant atmosphere of collaboration, where departments unite in a dynamic blend of community and creativity.
We offer an excellent work environment where you will be challenged and encouraged to grow professionally
In this role you will:
Manage and maintain a team of 4 support engineers, manage working hours and ensure full coverage during our required hours.
Define and implement methods, procedures, tools, and policies to meet the teams KPIs and service SLAs and ensure high-quality service is delivered to customers.
Effectively manage the daily Support operation, prioritize incoming issues and act as key contributor and facilitator for improvements in the Support operation.
Work closely with R&D, Product, and CS teams to verify progress of customer issues as expected.
Be responsible for the teams performance and career development, knowledge and skills while ensuring a high level of employee satisfaction within the team.
Drive processes to identify and correct gaps in the customer experience based upon qualitative and quantitative customer feedback.
Collaborate daily with the Support Special team leader to improve and maximize the overall support department performance