דרושים » תוכנה » CRM Analyst

Were looking for a strategic, detail-oriented Business Analyst Customer Operations to empower our post-sales teams (Customer Success, Technical Advisors, Support and Customer Marketing) through data, insights, and process optimization.
As the analytical backbone of the customer org, youll streamline operations, build performance dashboards, optimize tools like Salesforce and Gainsight, and uncover insights through customer health metrics and feedback analysis. Your work will drive smarter planning, forecasting, develop health scores, usage metrics, and analyze customer feedback - to uncover risk signals, growth opportunities and make smarter decisions across the customer journey.
This high-impact role requires a sharp analytical mindset, cross-functional collaboration, and a deep understanding of the customer lifecyclefocusing not just on the what, but also the why and how.
Responsibilities:
Act as the go-to resource for customer data insights and process improvements across teams. Enhance data usability through tools like Salesforce, Gainsight, Gong, and Zendesk using automation and workflow optimization.
Proactively Identify trends, performance gaps, and activity patterns to inform leadership decisions, improve processes, and streamline operations.
Support revenue growth by analyzing key business metrics (e.g., Renewal Rate,NRR, GRR, adoption, risk, usage)
Conduct ad-hoc analysis of complex data and translate the results into actionable deliverables.
Develop and maintain business review cadences including sales forecasts, quarterly business reviews, board meetings and other leadership initiatives.
Drive RevOps efforts including forecasting, annual planning, quota/compensation design, and headcount modeling.
Ensure data accuracy, implement audit processes and establish standards to achieve impeccable Salesforce data hygiene.
Leverage AI-powered tools and predictive analytics to drive smarter decision-making, automate reporting, identify customer trends / risk signals proactively.

We are looking for a talented Technical Salesforce Project Manager to join our Applications & Integrations group. The Applications & Integrations Group is globally responsible for business applications and cross-department integrations within the organization, ensuring the delivery of innovative, high-quality solutions that meet business and operational needs.

The ideal candidate will be a dynamic leader with excellent communication skills, a high level of technical understanding and a passion for delivering results.

What youll do:
Lead and manage cross-organizational technical projects from discovery through design and implementation, using Scrum and Agile methodologies.
Set clear project plans and timelines based on business cases and company priorities. This includes managing deliverables, milestones, and relevant ceremonies to ensure timely project delivery.
Facilitate project discussions and positive collaboration to deliver the right technical solutions aligned with business requirements.

Were looking for an experienced, business-minded ARR Data Analyst to join our team and help drive visibility and clarity into our recurring revenue performance.
This role is key in supporting strategic decision-making through data, and requires someone with a deep understanding of SaaS metrics and strong analytical skills.
As an ARR Data Analyst, you will be responsible for the calculation, monitoring, forecasting, and reporting of ARR.
You will work closely with cross-functional teams to ensure the accuracy and integrity of revenue reporting. This is a highly collaborative role that requires strong analytical skills, attention to detail, and an understanding of subscription-based business models.
What Youll Do
Own the tracking, validation, and reporting of ARR and other key SaaS metrics (NRR, GRR, churn, upsell, etc.).
Analyze trends and changes in revenue performance and proactively surface drivers, anomalies, and opportunities.
Develop and maintain dashboards and recurring reports that enable executive and team-level decision-making. (MBR & QBR)
Partner with GTM to understand customer activity and align revenue data with business performance.
Help identify opportunities to improve processes and increase data accuracy and efficiency.
Support the different domains in the CFO with analysis & reports related to ARR

What youll be investing your time on: 
Module row data into data warehouse tables according to our data modeling roles and practices.
Design data models and lead result driven analytics process based on Checkout strategy needs: such as customer risk scoring model, customers profiling and segmentation models, etc.
Work with stakeholders in the company, such as GTM, Strategy., Risk, Operations, Product, Tech for their data needs collection and prioritization.
Work with our central data team and with Checkout data foundation team to define the Checkout data roadmap and deliverable. Create a process to track progress and timeline, while providing visibility to the different stakeholders.
Design analytical solutions for a wide range of Checkout org needs.
Expand data capabilities to support business decisions by providing accurate and user-friendly data models, insight, reports, and dashboards.
Built a process to support new initiatives go/ no go decision process.
Built an infrastructure to support market research and competitor analysis for benchmarking needs.
Be a hands-on manager while also being a strategic leader and bringing value to the Checkout organization.
Create internal documentation and glossaries of Checkout data structure and measurements.
Promote data driven business thinking and create self-service tools to support employees and managers across the organization.

What youll be spending your time on:
Lead and mentor a team of data analysts, providing guidance, support, and professional development.
Collaborate with stakeholders across Operations, Product, Tech, and Program Managers to define data strategies and ensure alignment with business goals.
Design and implement scalable data models, dashboards, and reports that provide actionable insights.
Drive data-driven decision-making by analyzing trends, identifying opportunities, and proactively addressing challenges.
Establish and track key operational KPIs, ensuring data integrity and accuracy.
Manage multiple projects, prioritize tasks effectively, and ensure timely delivery of insights to support business objectives.
Advocate for best practices in data analysis, visualization, and data storytelling across the department.
Continuously improve processes, tools, and methodologies to optimize efficiency and impact.

Were seeking a highly analytical and business-oriented Payments Operations Analyst to join our payments team. In this role, youll analyze cost structures from various payment providers, identify optimization opportunities, and help improve performance, reduce costs, and drive revenue.
Key Responsibilities:
Analyze processing fees, interchange, and scheme costs across providers and payment routes
Build dashboards and models to track costs by method, market, and provider
Collaborate with Payments Ops, Finance, and Reconciliation teams to ensure accurate cost reporting
Identify inefficiencies in payment routing and propose improvements
Translate data insights into clear business recommendations for stakeholders

abra is hiring an Information Systems Analyst Location: Petah Tikva | Full-time , Sunday–Thursday Job Description:
* Analysis, specification, testing, and implementation of information systems
* Hands-on work with SAP and additional systems
* Collaborated with development, QA, and infrastructure teams to implement optimal solutions.