דרושים » מחשבים ורשתות » Junior Team Lead - Technical Support Engineer

Required Technical Support - Tier 1
If you're looking to grow your skills, make a difference, and be part of an innovative team, this is the place for you.
About the Role:
You will work with amazing people who work together to improve the cybersecurity field, you will work closely with many cybersecurity specialists and will get to know the penetration testing world from the inside.
Since our Tier 1 works in shifts, some of the work will be done from our offices and some from home.
Roles & Responsibilities:
Handling issues through our ticket lifecycle which includes acknowledging receiving the ticket, triage/troubleshooting, resolving the issue, and communicating to the client.
Provide end-user support using Salesforce, make sure to follow our Support procedures and best practices using the right macros, triggers and automation tools and maintain internal and external documentation.
Contribute to our growing knowledge base of articles.
Act as a liaison person between several internal departments and end-users.
When a major issue occurs, act as the point of contact in creating status reports and analysis to high level managers.

looking for an experienced End-User Computing Specialist, to assist organizations on their journey to the digital workspace.
Our goal at EUC is to help organizations achieve the best user experience in the IT workspace. We strive to embrace the latest EUC technologies and to provide our customers with the best possible solutions for their users' workspace.
As the challenge of IT departments keeping up with their users' requirements is growing, more and more organizations are making their journey to the Digital Workspace. We are here for them to provide the guidance and experience we've gathered through the years in the IT industry.

We've built our team upon values such as quality and reliability and we are searching for someone who shares these values and seeking to be part of a growing and innovative company.

What you will do:
As a specialist, you'll have deep-dive hands-on experience with all matters related to End User Computing technologies. The specialist will lead EUC projects at a variety of organizations while delivering an end to end professional services (planning, installation, configuration, administration, and maintenance). As part of the specialist role, you'll be managing queries and issues escalated from customers.

Responsibilities:
Plan and architect EUC solutions from the infrastructure level to the end-user device level
Integrate best practices, evolving technologies, and EUC platforms such as Terminal, VDI, DAAS workspaces, and overall Enterprise Mobility
Create High & Low-level design documents, including procedures documentation
Installation and configuration of EUC solutions as part of the project scope
Build work plans, setting deadlines for various projects, and lead them to execution
Provide effective technical support and fault resolution with timely feedback to customers, adhering to Service Level Agreements
Provide maintenance activities as part of a scheduled maintenance window during day time and night time if required
Take ownership of patching and upgrade projects for EUC environments in various organizations
Testing new technologies, finding the appropriate use cases with the customer base, and leading POC activities
Keep up to date with EUC solutions using documentation and LAB tests, and maintain required certifications
The role includes executing field activities throughout the country, mainly in Gush Dan

We are looking for a high-energy, driven Support Engineer to join our organization! KMS Lighthouse is an industry leader in knowledge management, working with Fortune 500 enterprise-level customers. If you’re interested in the intersection of technology, innovation, and knowledge, this is the place to be. The Support Engineer will be part of our Support team and represent KMS Lighthouse as the professional authority in ongoing work with the technical factors from the client’s side.

Responsibilities:

* Provide support as part of our mini teams that manage our customers
* The Support Engineer will work closely with the client account manager, his direct team leader and other members of the support team, as well as corroborate with Ops and the Development teams

We are looking for a high-energy, driven Support Engineer to join our organization! We are an industry leader in knowledge management, working with Fortune 500 enterprise-level customers. If youre interested in the intersection of technology, innovation, and knowledge, this is the place to be.
The Support Engineer will be part of our Support team and represent us as the professional authority in ongoing work with the technical factors from the clients side.
Responsibilities:
Provide support as part of our mini teams that manage our customers
The Support Engineer will work closely with the client account manager, his direct team leader and other members of the support team, as well as corroborate with Ops and the Development teams

We are seeking a skilled and proactive OpenShift Administrator with in-depth experience managing and supporting Red Hat OpenShift environments, along with strong knowledge of DELL storage systems and HPE servers, Ansible automation, and virtual networking technologies. The ideal candidate will play a critical role in maintaining, optimizing, and automating container platform infrastructure for mission-critical applications.

Key Responsibilities:
Deploy, configure, manage, and support Red Hat OpenShift Container Platform clusters (bare-metal or virtualized).
Maintain and monitor DELL/HPE servers and storage systems (e.g., PowerStore, Unity, Compellent) used in the container infrastructure.
Implement infrastructure as code using Ansible for automating configuration, deployment, and patching tasks.
Design, configure, and troubleshoot virtual networking elements including VXLAN, VLANs, bridges, and virtual switches (e.g., OVS, vSwitch).
Ensure high availability, performance tuning, and reliability of the OpenShift platform and associated infrastructure.
Work closely with development, security, and network teams to support DevOps pipelines and containerized applications.
Manage storage provisioning, performance optimization, and backup/recovery for virtual machines.
Apply security hardening, access controls, and auditing policies across OpenShift and supporting systems.
Provide documentation, runbooks, and training to other teams as needed.
Respond to incidents, perform root cause analysis, and contribute to continuous improvement initiatives.