דרושים » מחשבים ורשתות » IT Helpdesk Technician

Were looking for a talented and dedicated IT Operations & Helpdesk Engineer to deliver fast, reliable technical support to global users and take the lead on day-to-day IT operations and helpdesk tasks.
This is an amazing opportunity to join a highly technical team, work closely with cross-organization units, and grow your skills in a fast-paced, collaborative environment.
Responsibilities
Provide hands-on technical support to employees across global and local offices.
Troubleshoot issues related to hardware, software, network, and SaaS platforms.
Manage user accounts and permissions across Azure, Google Workspace, HiBob, and other tools.
Document technical issues, resolutions, and process improvements.
Assist in onboarding and offboarding processes.
Collaborate closely with teams such as Security, Business Applications, and others during day-to-day operations.

seeking an enthusiastic, collaborative, and highly motivated hands-on IT Manager to join our company. We are looking for someone who thrives in a fast-paced environment and welcomes new challenges every day. The IT Manager will report directly to the COO while managing hosted and cloud-based IT systems in our Tel Aviv headquarters, directly supervising the helpdesk specialist, and ensuring robust support for corporate IT initiatives and projects. The position includes: Provide end-to-end IT professional support for colleagues and customers with empathy, patience, and excellent communication skills. Directly supervise and mentor the helpdesk specialist, ensuring timely and accurate resolution of technical issues to maintain high levels of user satisfaction. Oversee the maintenance, configuration, and reliable operation of computer systems, network servers, and our VMware environment. Define IT infrastructure strategy, architecture, and processes to align with organizational goals. Ensure the security of data, network access, and backup systems. Lead desktop and Help desk support efforts, ensuring all desktop applications, workstations, and related equipment issues are resolved promptly with minimal disruptions. Monitor performance and maintain systems according to requirements. Troubleshoot issues and outages effectively. Act as the focal point of contact for all IT services. Lead and support corporate IT initiatives, including projects related to the companys deployed solutions, by planning, coordinating, and implementing tasks to ensure successful execution.

the all-in-one platform for hospitality businesses to automate and optimize every aspect of their operations. With purpose-built technology, industry-wide expertise, and an R&D team of 200+ engineers, ensures that hospitality businesses can streamline and achieve growth while delivering the best value to guests. With a complete suite of features and 150+ industry partners, including major booking OTAs like Airbnb, Vrbo, Booking.com, Tripadvisor, Expedia, Hopper, Google Travel, and many more, is transforming the hospitality industry with innovative solutions.
Today, has 15 offices and 700+ team members across the globe.

We are looking for a Lead Domain specialist to join our team!
The Lead Domain Specialist acts as a focal person to streamline product knowledge and domain-related projects in different features throughout the software. The Lead Domain Specialist will deliver our users with solutions while maintaining a high level of technical and communication skills.

Responsibilities:
Supporting our teams effort to provide optimal service and technical solutions to our clients.
Responding to customer queries in a timely and accurate way.
Leading training initiatives to keep the team educated about the product area.
Analyzing tickets and workflows in order to improve our ongoing activities.
Working closely with our Client Facing and Product teams to support product-related initiatives and bring the voice of the customer.
Working closely with our Knowledge team towards the shared goal of increased self-service.
Providing insights relevant to your field of expertise while representing Customer Experience in ongoing efforts and new products.
Identifying and acting to remove obstacles to deliver consistent, high levels of service/user-friendly experience, both internally and externally.
Managing new initiatives within your domains.

We're looking for a Technical Operations Team Lead to join our platform group and drive execution across technical operations, infrastructure, and delivery processes. This role blends leadership, technical depth, and cross-functional collaboration and is perfect for someone who thrives in fast-paced, high-impact environments.

Youll lead a hybrid team (on-site and offshore), work with global stakeholders, and partner with our Program Managers to track delivery in Jira and bring structure to rapidly evolving workflows. This is a key role in helping us scale and operate more efficiently as we build the future of secure cloud connectivity.

Key Responsibilities
Lead and mentor a cross-functional team (including offshore members)
Own execution planning, delivery tracking, and team velocity
Collaborate with Program Managers to define, track, and report work in Jira
Implement and optimize working procedures for technical teams
Manage Cloud IT systems and user lifecycle (e.g., Okta/Azure, Our SaaS access).
Oversee 3rd party service providers, procurement, and budgeting.
Design and implement automation (Python preferred), including AI-driven workflows.
Support R&D and QA teams with cloud infra, and internal developer's tools and Dev Environments.
Partner with Customer Success, Sales Engineering, and Field Ops.
Ensure compliance with internal security policies by working closely with the CISO and applying SecOps requirements across Cloud IT systems and operations.

We are looking for an experienced Network Infrastructure Engineer to be part of the team that maintains, improves, and scales up our production environment. In this role, you will investigate complex production issues, improve our system resilience, monitoring tools, and automate methods and procedures to reduce workload and improve stability.
If you are an experienced Network and System engineer, working in a large-scale infrastructure engineering environment, and looking to boost your career by working for one of the industry leaders of the evolving cybersecurity industry, your place is with us.

This job is located in Tel Aviv (hybrid).
Key Responsibilities
Develop, implement, and manage the organization's data center networking.
Deploy, configure, and update network equipment, including switches and firewalls.
Monitor network performance, detect bottlenecks or connectivity issues, and implement necessary solutions.
Collaborate with cross-functional teams to ensure network security, data integrity, and compliance with industry best practices and regulations.
System Administration:
Administer and uphold the organization's data center servers, virtualization clusters, and operating systems.
Conduct regular system monitoring, troubleshooting, and performance tuning to ensure optimal functionality.
Install, configure, and upgrade server hardware, software, and related components.
Implement and maintain network security measures, encompassing firewalls, intrusion detection systems, and access controls.
Conduct vulnerability assessments, penetration testing, and security audits to identify and address potential risks.
Stay updated on the latest security threats and industry trends, proactively recommending and implementing security enhancements.

We are looking for a talented and experienced Senior IT Expert to help develop our Global IT team, lead global IT operations, and drive its growth. This role combines hands-on work with management responsibilities to enhance our IT capabilities.
Description:
Maintain and develop our global IT assets:
Systems, laptops, licenses, networks, cloud-based applications, meeting rooms, etc.
Work closely with our suppliers, make orders, and manage the inventory.
Run a high-class efficient help desk to support our hardworking end-users
and delight them with everything they need.
Work closely with Operations, DevOps and Security teams to implement our access policy
MDM (Intune, Jamf): configure users & devices policy, compliance policy, etc.
Monitor network performance (availability, utilization, throughput, QoS, latency, etc.)
Systems implementation and integration projects.
Our technology stack includes:
Microsoft 365, Azure Cloud, Microsoft Entra ID (FKA: Azure AD), Mac OS, Windows, networks (VLAN, NPS, VPN, RADIUS, firewall), WSUS, WDS, Wi-Fi, Ubuntu, Virtualization VMWare.