דרושים » מחשבים ורשתות » IT Operations & Helpdesk Engineer

We are looking for an enthusiastic IT Support Specialist to provide technical IT support to company employees.

Key Responsibilities
Provide IT technical support to the company employees (software, hardware, security, network, etc.)
Manage IT Support tickets queue according to the companys SLA and KPIs in order to provide quick, efficient and professional support
Work in accordance with IT policies and guidelines (SLA, KPI's, etc.)
Administration and maintenance of IT on-prem and cloud systems (Google Workspace, BOX, Slack, Asana, etc.)
Research and recommend innovative solutions and, where possible, automated approaches for IT tasks
Troubleshoot, investigate and solve complex IT issues related to:
Computers and servers software (systems configuration, software management)
Computers and servers hardware (upgrades, maintenance & replacement )
Operating systems (Windows ,MacOS)
Network infrastructures (LAN, WAN, VPN)
Company IT systems and business applications
Support & implement new technologies/systems
Other duties as needed or assigned

We are seeking an experienced IT Support Specialist to provide IT technical assistance and support for our office employees. As part of the IT support team, you will be responsible for providing first-line support to our employees, managing and troubleshooting hardware and software issues, managing user accounts and access, and handling our employees' onboarding and offboarding.
As an IT Support specialist, you will be responsible for:
Work as part of the support team to provide the first response and technical support for our employees' IT needs while keeping up a high level of service.
Troubleshoot hardware and software problems with Mac and Windows.
Resolve and troubleshoot IT tickets and access related to Cloud applications, systems and infrastructure Microsoft 365, Slack, Zoom etc.
Handle the IT requirements for onboarding and offboarding of employees.
Maintain inventory of hardware and software assets.
Identify and escalate issues to the System team as required.
Assist with IT projects as needed.

a global technology company making life-changing financial products and services available to more people nationwide, as it reshapes the financial services ecosystem. By using machine learning, a vast data network and a sophisticated AI-driven approach, provides comprehensive consumer credit and residential real estate solutions for its partners, their customers, and investors. Its proprietary API and capital solutions integrate into its network of partners to deliver seamless user experiences and greater access to the mainstream economy. has offices in New York and Tel Aviv. For more information

About the Role
We are seeking an experienced IT Team Lead to oversee and mentor our technical team, ensuring the successful delivery of IT projects and support services. The ideal candidate will combine strong technical expertise with proven leadership skills to drive operational excellence and foster team growth.

Responsibilities
As an IT Team Lead, you will be responsible for managing a team of IT professionals, coordinating project activities, and ensuring the smooth operation of IT systems and infrastructure. You will serve as the primary point of contact for technical escalations, mentor team members, ensure strong SLA support and excellent service desk processes while collaborating with other departments to deliver robust IT solutions that align with business objectives.
Lead, mentor, and motivate a team of IT professionals to achieve departmental and organizational goals.
Oversee daily operations of IT support, infrastructure management, and project delivery.
Plan, assign, and monitor work assignments, ensuring timely completion and adherence to quality standards.
Act as a technical escalation point for complex issues and provide hands-on support when necessary.
Collaborate with stakeholders to gather requirements, define project scopes, and deliver solutions that meet business needs.
Develop and enforce IT policies, procedures, and best practices.
Monitor system performance, conduct regular audits, and implement improvements to optimize efficiency and security.
Support the professional development of team members through training, feedback, and performance reviews.
Manage relationships with vendors and service providers.
Prepare and present regular reports on IT operations, project status, and team performance to management.
Solid understanding of IT infrastructure, security best practices, and compliance frameworks (e.g., SOC 2, SOX, or ISO 27001)
Exceptional analytical and problem-solving abilities, with a strong attention to detail and a disciplined approach to documentation and process standardization.
Drive strategic decision-making by analyzing the impact of infrastructure changes on business operations, scalability, and compliance in the long term.

seeking an enthusiastic, collaborative, and highly motivated hands-on IT Manager to join our company. We are looking for someone who thrives in a fast-paced environment and welcomes new challenges every day. The IT Manager will report directly to the COO while managing hosted and cloud-based IT systems in our Tel Aviv headquarters, directly supervising the helpdesk specialist, and ensuring robust support for corporate IT initiatives and projects. The position includes: Provide end-to-end IT professional support for colleagues and customers with empathy, patience, and excellent communication skills. Directly supervise and mentor the helpdesk specialist, ensuring timely and accurate resolution of technical issues to maintain high levels of user satisfaction. Oversee the maintenance, configuration, and reliable operation of computer systems, network servers, and our VMware environment. Define IT infrastructure strategy, architecture, and processes to align with organizational goals. Ensure the security of data, network access, and backup systems. Lead desktop and Help desk support efforts, ensuring all desktop applications, workstations, and related equipment issues are resolved promptly with minimal disruptions. Monitor performance and maintain systems according to requirements. Troubleshoot issues and outages effectively. Act as the focal point of contact for all IT services. Lead and support corporate IT initiatives, including projects related to the companys deployed solutions, by planning, coordinating, and implementing tasks to ensure successful execution.

XM Cyber is a global leader in hybrid cloud security. XM Cyber brings a new approach that uses the attacker’s perspective to find and remediate critical attack paths across on-premises and multi-cloud networks. The XM Cyber platform enables companies to rapidly prioritize and respond to cyber risks affecting their business-sensitive systems. We are seeking a highly skilled and experienced Help Desk Administrator to join our IT team. The Help Desk Administrator will be responsible for providing technical support and assistance to our internal employees, as well as managing and maintaining the company's help desk operations. The ideal candidate will have a strong background in IT and customer service, as well as excellent communication skills and the ability to work well under pressure Responsibilities:
* Provide technical support and assistance to employees via tickets, email, and in-person interactions.
* Troubleshoot and resolve technical issues related to hardware, software, and networking
* Manage and maintain the company's help desk operations, including ticket tracking and resolution
* Collaborate with other IT team members to identify and resolve complex technical issues
* Maintain inventory and documentation of hardware, software, and licenses
* Assist in the development and implementation of IT policies and procedures

We are growing and are looking for an IT Manager to join our mission to increase access to life-saving treatments.

The Role:
IT Leadership & Hands-On Execution: Lead, mentor, and develop a high-performing IT team while actively participating in technical implementations.
System Administration: Manage a mixed Mac & Win environment to ensure security, high performance, and effective user support.
Project Management: Oversee IT projects from conception to completion, including new system deployments, upgrades, and replacements.
Security: Stay informed about network and endpoint security principles. Implement and maintain a Zero Trust security model (ZTNA), endpoint protection, and access controls.
Identity & Access Management: Administer IAM policies, ensuring secure, role-based access to cloud and internal systems. Optimize identity lifecycle management, access provisioning, and automated onboarding/offboarding processes.
Help Desk: Oversee and improve help desk operations, ensuring timely resolution of IT support issues in a hybrid/remote work environment.
IT Asset Management: Manage IT asset inventory, software licensing, and endpoint deployment across Mac, Windows, and mobile devices.
Implement IT automation for support workflows, access controls, and patch management.
Be the IT representative in the Viz vendor approval process.
Champion Viz values in every aspect of IT "I'm Accountable," "Kindness Wins," "Quality Squared," and "Time is Brain".

We are growing and are looking for a HelpDesk Specialist to be the first responder and provide technical assistance to our employees in a variety of issues: computers, meeting rooms, networking, and business applications.

Job Description:
Serve as the first point of contact for employees seeking technical assistance.
Troubleshoot, resolve, or escalate tickets that have been assigned.
Install, make changes, and repair computer hardware and software.
Create and manage users and permissions.
Provide an outstanding customer service experience in a variety of circumstances across all organizational levels.
Follow up with customers to ensure issues are resolved.

Appdome is looking for an IT Administration& DevOps professional who will join our great, fast-growing team. You'll be in charge of setting up, managing, and troubleshooting our internal and production systems and providing service for all employees in Appdome. You will also be responsible for our products' design, development, testing, and deployment. Available outside of regular working hours when needed.
* Manage IT projects across teams and sites
* Setup of production and development IT systems
* Resolve technical problems with LAN, WAN, WiFi, and other network equipment
* Be the first responder for production issues
* Configure and maintain all technical equipment, including computers, printers, switches, conference rooms, TVs, and back-office systems
* Manage and maintain the IT inventory and purchasing of technical equipment
* Setup of production and development IT systems
* Handle onboarding / offboarding processes for employees
* Provide help desk support

a leading AI deep-tech company, is looking for a hands-on IT Infrastructure Manager to lead, build, and maintain the infrastructure powering our cutting-edge AI systems.
This is a working manager role: you'll actively shape and operate both our IT and infrastructure environments while owning the strategic direction and execution of infrastructure projects. Youll collaborate with R&D, security, and product teams to ensure stable, secure, and scalable systems across our on-premise and cloud-based environments.
This is a full-time, on-site position based in Tel Aviv. Presence at the office is required five days a week.

Why Join Us?
This role combines the challenge of building high-performance environments with the opportunity to influence infrastructure strategy in a fast-paced, AI-driven company. Youll work alongside some of the brightest minds in the industry, tackling critical technical challenges in real-time.

Responsibilities
Lead and execute IT infrastructure initiatives across on-prem and cloud environments.
Design, deploy, and maintain scalable systems to support AI training, inference, and data workflows.
Develop and manage CI/CD pipelines (Jenkins, GitHub Actions).
Orchestrate data workflows and ML operations using tools such as Airflow and ClearML.
Administered and troubleshooted Linux-based environments (Ubuntu, RedHat).
Implement containerized infrastructure using Docker and Kubernetes.
Own infrastructure as code (Terraform, Ansible, Helm) and drive automation efforts.
Ensure robust system monitoring and logging using Prometheus, Grafana, Graylog, or similar.
Enforce cybersecurity and privacy standards (ISO27001 or equivalent).
Collaborate cross-functionally with R&D, Product, Support, and Security teams.
Manage vendors, procurement, and IT asset documentation as needed.

We are looking for a talented and experienced Senior IT Expert to help develop our Global IT team, lead global IT operations, and drive its growth. This role combines hands-on work with management responsibilities to enhance our IT capabilities.
Description:
Maintain and develop our global IT assets:
Systems, laptops, licenses, networks, cloud-based applications, meeting rooms, etc.
Work closely with our suppliers, make orders, and manage the inventory.
Run a high-class efficient help desk to support our hardworking end-users
and delight them with everything they need.
Work closely with Operations, DevOps and Security teams to implement our access policy
MDM (Intune, Jamf): configure users & devices policy, compliance policy, etc.
Monitor network performance (availability, utilization, throughput, QoS, latency, etc.)
Systems implementation and integration projects.
Our technology stack includes:
Microsoft 365, Azure Cloud, Microsoft Entra ID (FKA: Azure AD), Mac OS, Windows, networks (VLAN, NPS, VPN, RADIUS, firewall), WSUS, WDS, Wi-Fi, Ubuntu, Virtualization VMWare.