דרושים » מחשבים ורשתות » IT Help desk

Were looking for a IT Specialist to join our global IT team.
As an IT Specialist, you will manage and maintain MDM systems, Linux and Windows servers, provide technical support for Mac OS and Windows, install and troubleshoot software, perform system maintenance and backups, support users, oversee IT equipment logistics, handle system administration tasks, manage user accounts (Azure AD, LDAP), and enforce IT security policies and best practices.
Responsibilities
Administer and maintain local Mobile Device Management (MDM) systems, Linux, and Windows servers.
Provide technical support for Mac OS and Windows computers.
Install, configure, and troubleshoot software for local users.
Perform system maintenance, updates, and backups while monitoring system health.
Offer user support during routine work hours.
Manage IT equipment, including reception, delivery, inventory, and accounting.
Perform routine system administration tasks such as software installation, system patching, and troubleshooting.
Assist with user account management, including Azure Active Directory, LDAP, and group accounts.
Implement and enforce IT security policies, procedures, and best practices to protect systems and data.

We are looking for an enthusiastic IT Support Specialist to provide technical IT support to company employees.

Key Responsibilities
Provide IT technical support to the company employees (software, hardware, security, network, etc.)
Manage IT Support tickets queue according to the companys SLA and KPIs in order to provide quick, efficient and professional support
Work in accordance with IT policies and guidelines (SLA, KPI's, etc.)
Administration and maintenance of IT on-prem and cloud systems (Google Workspace, BOX, Slack, Asana, etc.)
Research and recommend innovative solutions and, where possible, automated approaches for IT tasks
Troubleshoot, investigate and solve complex IT issues related to:
Computers and servers software (systems configuration, software management)
Computers and servers hardware (upgrades, maintenance & replacement )
Operating systems (Windows ,MacOS)
Network infrastructures (LAN, WAN, VPN)
Company IT systems and business applications
Support & implement new technologies/systems
Other duties as needed or assigned

We are looking for a IT Help Desk Team Leader.
As the IT Help Desk Team Leader, youll lead a dynamic team of IT professionals responsible for global IT support, hardware, software, and licensing procurement, and site management across Israel and international locations. You will drive efficiency, enhance user experience, implement automation, and oversee IT support for a global workforce, including managing remote employees.
What Youll Do:
Lead & Coach: Guide and develop a team of IT Help Desk members, fostering a culture of innovation, continuous learning, and customer-first thinking.
Global IT Support: Ensure high-quality IT support for employees worldwide, coordinating with local and remote teams.
Hardware, Software, and Licensing Purchasing: Manage IT procurement processes, ensuring cost-effective purchasing and compliance for all hardware, software, and licensing needs across the organization.
On-Call & Incident Management: Oversee IT support, including on-call shifts, ensuring rapid response and minimal business disruption.
User Enablement: Develop training materials, knowledge bases, and user-friendly IT resources to empower employees.
Site Management: Handle IT operations and infrastructure for company sites in Israel and abroad, ensuring smooth IT functionality.
Process Improvement & Automation: Identify recurring issues and implement automation or self-service solutions to reduce manual intervention.
Collaboration & Strategy: Work closely with IT, security, and business teams to align support strategies with company objectives.
Metrics & Reporting: Track key performance indicators (KPIs) and use data-driven insights to enhance service delivery.
Technology Advocate: Stay ahead of emerging IT trends and tools, ensuring the team adopts modern solutions that drive efficiency.

Were looking for a talented and dedicated IT Operations & Helpdesk Engineer to deliver fast, reliable technical support to global users and take the lead on day-to-day IT operations and helpdesk tasks.
This is an amazing opportunity to join a highly technical team, work closely with cross-organization units, and grow your skills in a fast-paced, collaborative environment.
Responsibilities
Provide hands-on technical support to employees across global and local offices.
Troubleshoot issues related to hardware, software, network, and SaaS platforms.
Manage user accounts and permissions across Azure, Google Workspace, HiBob, and other tools.
Document technical issues, resolutions, and process improvements.
Assist in onboarding and offboarding processes.
Collaborate closely with teams such as Security, Business Applications, and others during day-to-day operations.