דרושים » מחשבים ורשתות » Help Desk

Requirements:
At least 3 years of experience managing a technical support/Help Desk team.
Experience working with ticketing systems (such as ServiceNow, Jira, Zendesk, etc.).
Strong knowledge of Windows and MacOS operating systems, Office 365, networks, and troubleshooting hardware and software issues.
Leadership and team management skills, with the ability to motivate and empower employees.
Excellent service orientation and communication skills with users and business stakeholders.
Ability to work in a dynamic environment and handle pressure.
Experience in large organizations is an advantage.
IT certifications are a significant plus.

Requirements:
* Experience as PC technical support / Teir 1 / Teir 2 - mandatory
* Experience as System Administrator - an advantage
* Experience with Windows Servers - Mandatory
* Experience in virtualization with HYPER-V or VMWARE
* Deep knowledge of Active Directory
* Familiarity with Exchange mail servers
* Familiarity with backup software
* Microsoft certification - an advantage
* Experience in supporting small and medium-sized organizations - an advantage
* Driver's license
* High self-learning ability
* Ability to work in a team, proactive, high service awareness, and reliability

Requirements:
Minimum of 3 years of experience in IT support or related field.
Experience with Azure AD and Microsoft 365 cloud environments.
Experience of troubleshooting issues with Mac and Windows laptops, and mobile devices.
Knowledge of network infrastructure including Firewalls, Wi-Fi, VPNs.
Experience with working with AWS and Azure IAM. - Advantage.
Knowledge of working with Jira and Confluence Advantage.
Zoom room troubleshooting skills Advantage.
Personal Skills:
Service oriented approach.
Strong problem-solving and analytical skills.
Ability to work in an organized fashion.
Excellent communication and interpersonal skills.
Ability to work independently and as part of a team.
Fluent in English must.

Requirements:
Familiar with networking protocols (DHCP, DNS)
Familiar with how computers are built and how to tear them down and build them up from scratch.
A thirst for knowledge
Attention to details, with a passion for logistics and project management.
Extensive knowledge of MacOS - an advantage.
Experience with iOS - an advantage.
Experience with JAMF - an advantage.
Experience with Audio Visual Equipment and Systems such as Zoom - an advantage
Google Workspace Experience - an advantage
Experience with ticketing systems and inventory management - an advantage
The ability to work with multiple teams and colleagues to collaborate on different projects.
Thinking outside the box.
Proficient in English, both verbal and written.

Requirements:
Basic understanding of computer systems, mobile devices, and other tech products.
Ability to diagnose and resolve basic technical issues.
Strong communication skills, both verbal and written.
Customer-oriented with a focus on providing excellent service.
Ability to work well in a team environment.

Requirements:
1+ Years of experience in IT/ Help desk positions in/for large companies. Experience with Exchange/ Microsoft 365 Experience with managing a company Email Policy: Open new users, rules, regulations, filters, backups and troubleshooting.
Experience with servers setting or maintenance.
Deep understanding of network basic communication protocols.
Experience with Email security/ EDR/ DLP/ Firewall - Advantage.
Hebrew native speaker, high English level proficiency.
You are an independent and proactive learner.
You possess the ability to thrive in a dynamic work environment.
You are available for a full-time position at our offices in Afek Park, Rosh HaAyin.

Requirements:
* 2+ years of experience in IT and customer serviceStrong understanding of hardware, software, and networking concepts
* Troubleshooting both Windows and macOS operating systems
* Excellent communication (customer orientation) and problem-solving skills
* Ability to work well under pressure and handle multiple tasks simultaneously
* Experience with help desk management and ticket tracking systems (e.g. ServiceNow, Jira Service Desk…)
* Experience in Google Workspace (G-Suite) - Advantage
* Experience in AWS - Advantage
* Experience in VMware environment - Advantage

Requirements:
* 5+ years of solid hands-on experience across a wide IT scope. From PC hardware, IT infrastructure (hardware and software), software applications and development, and O/S support experience (including installation, configuration, and troubleshooting).
* Must have experience supporting all levels of IT infrastructure on Windows platforms and including wired and wireless networking.
* Vast experience with various systems (Priority, Teamcenter, Matlab, Orcad, Solid Works, and more)
* Prior experience with operating and supporting Cisco telephony systems
* Knowledge and experience supporting printing systems and servers
* Excellent ability to perform well in a multi-network environment
* Prior experience working with ITSM systems
* Profound familiarity with cyber and security domains
* Customer-focused, energetic, and committed with a strong ability to organize and prioritize tasks
* Ability to adapt to new processes and procedures quickly while dealing with a high volume of requests and ambiguity and perform well under pressure and on tight deadlines
* Excellent interpersonal and people engagement skills able to establish positive relationships.
* Excellent verbal communication skills with the ability to communicate effectively with both technical and non-technical colleagues at all levels in the organization.
* Ability to maintain high levels of productivity with minimal supervision.
* Strong problem-solving skills
* Passion for excellence, highly self-motivated and has the desire to have a significant impact on the business
* A leader, team player, quick learner, proactive
* Fluent in English
* Prior experience in Industrial Electronics companies - an advantage.
* Valid security clearance an advantage

Requirements:
3+ experience as a helpdesk technician, working in an organization of 200+
Knowledge of different operating systems (MacOS, Windows, Linux)
Good understanding of computer systems, networks, hardware and software products
Ability to diagnose and resolve technical issues
Good problem-solving, analytical, and team-working skills
Excellent communication and interpersonal skills
Willingness to learn new technologies.
Customer-oriented, cool-tempered, and team player
Proficiency in English

Requirements:
At least 2 years of IT Support experience in Windows & Cloud environment (Google Workspace, MDM or Cloud directory platforms)
Relevant certifications such as MCSA, CCNA, Google IT Support, Google Workspace Admin, or JumpCloud Associate an advantage
Experience working with IT Support tickets as per SLA and KPIs
High administration & troubleshooting level in domain and cloud environments (Active Directory, Network, software, Saas platforms, permissions, security, etc.)
Capable of managing multiple tasks under pressure and meeting deadlines
Independent, self-motivated, detail-oriented, highly organized, and willing to learn
Customer service-oriented, can-do approach
Strong team player and excellent interpersonal skills
High level of English - Advantage