דרושים » אדמיניסטרציה » Community Associate

we are looking to hire a Customer Onboarding Operator.
We are seeking a dedicated and customer-focused individual to join our team as a Client Onboarding Operator.
In this role, you will play a part in ensuring a smooth and efficient onboarding process for our clients. Your primary responsibility will involve making calls to clients, guiding them through the onboarding journey, and assisting them in completing the necessary steps.
The ideal candidate should possess excellent communication skills, attention to detail, and a strong commitment to providing exceptional client experiences.
Reach out to clients via phone calls to welcome them and initiate the onboarding process.
Provide clear instructions to clients on the required documentation, forms, and procedures needed to complete their onboarding.
Assist clients in navigating our platform or system, addressing any questions or concerns they may have along the way.
Ensure all client information is accurately documented and updated in our internal systems.
Collaborate closely with the onboarding team to identify and troubleshoot any potential roadblocks or challenges clients may encounter during the process.
Maintain a high level of professionalism, patience, and empathy while interacting with clients, understanding their unique needs, and tailoring assistance accordingly.
Handle escalated AML review queues.
Report positive and potentially positive screenings to MLROs.
Handle incoming tickets from customer support.
Perform routine quality control over the Client Verification teams.

As an Account Manager, you will have the exciting opportunity to help drive the growth and shape the future of emerging cloud technologies.
The ideal candidate will possess both a sales/account management and technical background that enables them to drive an engagement at the executive level as well as with software developers and IT architects.


Responsibilities:

Proactively initiate activities to generate value for our customers and increase engagement.

Serve as the primary customer contact during bid submission, pilot test, legal review, and procurement.

Keep records of customer interactions and provide quarterly projections,

maintain knowledge, context, and ownership of the customers you are responsible for and own communication with.

Build a pipeline of customers within selected verticals.

Leverage Engineering and Marketing resources, and provide input on current collateral materials and ideas on how to improve them.

Collect and summarize clients feedback to ensure our products & solutions are closely aligned with customer needs and requests.

Were looking for a people person who is detail-oriented, creative, self-motivated, trustworthy, and excellent at multi-tasking.
At this position, youll be the heart of the office, ensuring that everything is running like a clock.
Youll be in contact with the office suppliers to solve problems and handle purchases. In addition, you will take care of the welfare of the office, in all aspects. This position is vital to the running of our operation.
Responsibilities:
Oversee and support all administrative duties in the office and ensure that the office is operating smoothly.
Manage office supplies inventory and place orders as necessary.
Provide other administrative support as necessary, including scheduling group meetings, maintaining calendars, researching, and creating reports.
Take care of employees general wellbeing, including welcoming new employees, life cycle gifts, and recognitions.
Help organize and plan wellness events throughout the year.

Please submit your CV in English

Please note - this is a temporary role until Aug 31. 2024 with an optional long term contract

Executive Assistant

In this role, you will provide support to the President of Head of Integrated Supply Chain - International Region, in all administrative, organizational, and operational capacities. Working within a large and intricate organizational framework, you will play a critical role supporting in navigating complex operational challenges and driving strategic initiatives forward. Your dedication, proficiency, and proactive approach will be instrumental in ensuring the continues success.

Your role:

Efficiently manage the schedule, including mail screening and prioritizing tasks.
Organize and host meetings, events, conferences, and webcasts, ensuring seamless execution.
Undertake special projects and preparation for senior management meetings.
Draft correspondence, office documents, meeting minutes, and PowerPoint presentations to facilitate communication and decision-making processes.
Ensure that all activities and processes are aligned with the demands and objectives of the Executive, fostering cohesion within the team.
Serve as a contact to employees or other stakeholders inside and outside the organization.
Support of organizational and country leadership on promoting related activities
Develop travel plans, travel arrangements (including visas), and related expenses.

we are looking to hire a Customer and Technical Support Representative who will be responsible for the interactions between our company and our customers and will provide more experienced and detailed technical support addressing special escalations, system bugs, customers complaints and more.
The position includes communication with the Support team agents and other internal departments in order to resolve and investigate issues escalated.
This role requires a combination of excellent customer service skills and technical knowledge to address both non-technical and technical queries

Office Manager for a Startup Company in Haifa.
Responsibilities:
Manage office operations to ensure efficiency in daily tasks.

Oversee the procurement process within the company.
Support finance and accounting operations, including invoicing.
Prepare monthly payroll processing, including attendance reporting and expenses.
Maintain inventory of office supplies and equipment.