Heading the customer relations department and S.LE's marketing activity, member of the company management team, a key partner in driving the S.L.E's business, reporting to S.L.E's GM.
Responsibilities:
Responsible for the management of the S.L.E customer relations department and marketing activity, including:
Addressing S.L.E's B2B customer's (institutions, health funds, hospitals, pharmacy chains and private pharmacies), dynamic needs: identification, definition, analysis and "tailoring" solutions suitable for the needs.
Leading a department of customer service in line with the business targets.
Preserve and develop of activities with end-customers.
Being able to negotiate and close complexed agreements with senior-management members.
Requirements:
academic degree in business administration / economics (MBA an advantage).
Proven senior managerial experience - minimum of 5 years at a senior customer relations role, resulting in development and implementation of business strategies.
An experience in employees' management and development for a minimum of 5 years and partnering with executive staff.
5-10 years' experience in senior marketing and customer services positions.
Experience in design & setup of complex processes related to customer services arena backed with IT systems .
Extensive business analysis experience including financial-analytical and modeling skills.
Able to work in multinational environment, with multiple stakeholders.
Excellent written and verbal communication skills.
A deep understanding of the Pharmaceuticals industry and/or logistics business flow a significant advantage.
Fluent English.