לוח משרות דרושים תמיכה טכנית - מחשבים ורשתות בתל אביב יפו

We are seeking a Technical Support Specialist!
What Youll Do:
* Provide phone-based Technical Support to thousands of internal users.
* Resolve complex issues involving internal software systems, hardware, and peripheral equipment.
* Utilize remote control tools to diagnose and fix technical problems.
* Lead and instruct users on system operations and best practices. Location: Tel Aviv.

We are looking for a proactive IT Support Specialist to join us 3 days a week and be the "go-to" person for all things technical in our Tel Aviv office. This is a flexible position where you can organize your hours around your studies or other commitments, as long as office needs are met.

You will handle everything from onboarding new employees with the right gear to managing licenses and keeping our daily operations running smoothly. You will work closely with our HR and Operations teams to ensure every "Balancer" has the tools they need to succeed from day one.

Responsibilities
What You'll Do

Onboarding & Offboarding: Own the technical side of the employee lifecycle. Prepare laptops (Mac/PC), set up accounts (Google Workspace, Slack, etc.), and ensure new hires have a "plug-and-play" experience on their first day.
Hardware & Infrastructure: Manage our physical IT inventory. This includes purchasing and setting up laptops, monitors, cables, adapters, and ensuring our meeting rooms are always client-ready.
Help Desk Support: Serve as the first address for troubleshooting hardware and software issues for our team in Tel Aviv (and occasionally remote).
SaaS & License Management: Oversee our software stack. You will assign licenses, track usage, and revoke access for offboarded employees to keep our budget efficient.
Basic Security Hygiene: Help us keep our environment safe. You will ensure all company laptops have the latest updates and antivirus software installed, and manage basic access permissions to ensure the right people have access to the right tools.

We're looking for a Customer Support Engineer who has a passion for helping customers to join our support team and get the most out of our product.
In this role, youll be the point of contact for our customers, responsible for solving problems and ensuring they have the best experience with our product and or team.
We're looking for someone energetic, tech-savvy, who has high-level English and superb interpersonal skills.
** The position is full-time and requires the availability to work up to two evenings a week and 2 weekend shifts per month (Friday morning / Saturday Night).**
As a Customer Support Engineer you will:
Be in charge of our customer happiness and deliver amazing service.
Become a product expert who knows the ins and outs of what has to offer by helping our customers maximize the value they receive from us.
Proactively identify opportunities and optimization points to help our customers grow.
Represent the customer voice internally in Product, Marketing, and Business Development discussions.

Were looking for an IT Technician to join our team, learn new things, take ownership of existing systems, and provide service to our employees.


What youll do:

* Provide best-in-class support to our employees in HQ Tel Aviv Office.

* Ongoing maintenance, troubleshooting, and response to relevant technical issues in company facilities.

* Immediate support employees from home through remote takeover and training.

* Configure and maintain all technical equipment, including computers, printers, switches, phones, conference rooms, TVs, and back-office systems.

* Assistance in inventory monitoring, planning, and execution.

We are seeking a Cloud-Oriented IT Support Specialist to join our IT department.
In this role, you will support our companys global users, systems, on-prem and cloud-based IT environment, including GCP resources. You will help manage IT infrastructure across hybrid environments (on-premises, cloud, SAAS), ensuring smooth daily operations and helping to maintain a secure, reliable, and scalable IT ecosystem.
A day in the life
Provide IT and helpdesk support for our company offices and employees globally.
Manage and maintain the companys IT systems across local and GCP environments.
Administer and maintain the companys SAAS solutions and apps.
Support employee onboarding and offboarding processes.
Manage user access and identity across cloud and enterprise systems.
Monitor and support the companys non-production GCP infrastructure, including virtual machines, storage, and networking components.
Support and troubleshoot hardware, software, and cloud-based tools used by employees.
Maintain and document IT asset inventory, including cloud resources.
Support and manage video conferencing systems and other collaboration tools.
Collaborate with DevOps and Security teams on IT automation and cloud policy enforcement.

We are Looking for a production analyst to join our Technical Support team.
As a Production analyst in the Support team, you'll collaborate with the business team, R&D team, and BI team and dive into the heart of our platform, analyzing large data sets to address technical production incidents.
What you'll be doing:
Conduct in-depth analysis of vast and intricate data sets, reflecting the behaviors of millions of users, to swiftly address technical production incidents.
Take charge of the resolution process for cases, collaborating seamlessly with internal teams, and maintaining transparent communication with stakeholders throughout.
Develop internal data tools for the Technical Support team to improve the investigation capabilities of the team.
Proactively contribute to internal documentation and promote knowledge sharing within the team.
Effectively manage and prioritize multiple customer issues across our range of products and platform

We are looking to hire a technologically savvy Technical Support expert at TITAN, who has extensive experience with Salesforce. In this role, you'll be the go-to contact for responding to clients and providing support for the TITAN products. This role is an integral part of the customer experience journey.

Responsibilities:
Provide personalized support via various channels (Slack, Salesforce).
Manage the ticketing system for our products.
Diagnose and resolve technical issues related to our products.
Educate customers on features and best practices.
Escalate unresolved issues to the solutions and CS team or relevant departments.

We are seeking a motivated, detail-oriented, and highly trustworthy Procurement Specialist to join our Global Procurement department for IT procurement. This is a junior level position ideal for someone who is eager to learn, grow, and develop professionally while managing the ongoing operational procurement needs of the company.
Description:
Manage day-to-day procurement of IT equipment, including laptops, monitors, accessories, and other hardware.
Identify and evaluate new global resellers, vendors, and suppliers to expand our purchasing channels.
Compare products, pricing, and specifications; present alternatives and recommendations.
Maintain stock levels and support IT inventory.
Ensure timely delivery of equipment for onboarding, replacements, and project needs.
Process purchase orders, track shipments, and follow up on open items.
Work closely with the IT team to understand technical needs and procurement priorities.
Maintain accurate documentation, records, and procurement logs.
Track and manage inventory and usage of assets.

we are looking for a Junior Tech CSM.
Responsibilities:
Receive and process customer orders for SIM cards through various channels (phone, email, online, etc.)
Pack, and prepare SIM card orders for shipment
Activate SIM cards using the companys activation platform or software
Ensure all orders are fulfilled in a timely and efficient manner
Maintain inventory levels of SIM cards and notify management of any stock discrepancies
Package orders securely using appropriate materials to prevent damage during shipping
Collaborate with shipping/logistics team to ensure smooth delivery of orders
Provide excellent customer service and handle any order-related inquiries or issues
Adhere to all company policies, procedures, and quality standards
Guide customers through troubleshooting steps, including configuration checks, module diagnostics, and network testing.
Assist customers in configuring and setting up IoT devices, cellular modules, and gateways for seamless integration with cellular networks.
Assisting with other tasks provided by other team members
Identify needs for training and schedule appropriately to conduct
Working together with other team members in order to improve customer Service procedures