DealHub is leading in the field of business application and with its unique quote-to-revenue solution helps the hottest names in the industry increase their revenue and manage their growth. With an amazing customer-oriented approach and sharp minds, the Support team helps our customers with their technical problems and finds the right solution for them. We are seeking for a Customer Support Specialist, to join the Support team and provide world-class support to our customers. As a Customer Support Specialist, you will:
* Provide fast, professional, and personal support to Dealhub’s customers worldwide
* Work on a ticket system and communicate with the customers via emails, phone calls, and video calls
* Provide application support on Dealhub’s platform, mainly on configurations and integrations with other CRM platforms
* Do troubleshooting and ensure each ticket has been solved
* Make the customer satisfied with the solution and support provided
How to Apply?:
מחפשים פה מישהו עם פוטנציאל, ג'וניור חשוב מישהו עם ראש גדול ללמידה, יכולות דילוור טובות
Requirements: We expect you to:
* Have previous experience as a Support Specialist in a Saas B2B companies
* Have proven experience with CRM integrations and implementation
* Be familiar with business applications and CRM (Salesforce / Hubspot / etc.)
* Have excellent communication skills and a customer-oriented approach
* Be bold, ambitious, and make things done
* Think out of the box and lead a surprising problem-solving approach!
* Have prior experience with SQL queries
* Have a bachelor's degree in a relevant field (Information Technology/ Information Systems)
* Be a great team player!
* Be Fluent in English (both written and verbal)
This position is open to all candidates.