We are looking for a
Customer Success Business Operations
expert to join global Customer Success organization.
In this hands-on role, you will monitor and analyze the performance of our service business, track costs and revenues, and support initiatives to improve profitability (GM) across regions. Youll collaborate with regional teams and finance partners to ensure continuous improvement of our service operations.
Key Responsibilities:
Service offerings
Responsible for service products pricing and contract offerings models.
Service P&L
Track and analyze service-related revenues, costs, and margins across regions.
Identify opportunities to improve efficiency and increase profitability
Regional Partnership:
Collaborate with regional teams to drive process alignment, cost control, and improved gross margin (GM) performance.
Insights & Reporting:
Develop dashboards and reports that provide timely, actionable insights for leadership and regional stakeholders.
Planning & Forecasting:
Support service revenue forecasting, validate key assumptions for the annual operating plan (AOP), and monitor actual results versus targets.
Requirements: 4+ years of experience in service business management, commercial operations, or customer success.
Deep understanding of service revenue models, contracts, and commercial terms.
Strong analytical and business acumen; experience working with Salesforce, ERP, and BI tools.
Excellent collaboration skills across Service, Finance, and Product teams.
Fluent English and strong communication skills, both written and verbal.
This position is open to all candidates.