לוח משרות דרושים מדעי החברה בתל אביב יפו

Join us as an Employee Experience Student! We're seeking a talented student to contribute to our growing organization and help create exceptional workplace experiences. In this role, you'll be part of our Employee Experience team managing daily operations and administrative tasks.
Key job responsibilities
Ensure a welcoming office environment by managing facilities and workplace needs.
Maintain office and kitchen supplies, keeping our workspace well-stocked and organized.
Handle essential documentation and administrative records to support team operations.
Available 2-3 days per week, willing to work from both Tel Aviv and Haifa locations.

We are seeking an experienced and passionate Research Manager to lead our Customer Success applied research team. In this pivotal role, you will lead a dedicated team of researchers focused on understanding our customers needs, experiences, and interactions with our products, and identify proactive paths to enhance customer experience.

As a Research Manager in our Customer Success you will

Manage and mentor a team of researchers and analysts, providing guidance on research methods, project execution, and professional development.

Foster a collaborative and innovative team environment that encourages creativity and knowledge sharing.

Strong leadership and team management skills, with a track record of developing high-performing teams.

Tap into an existing experimental research framework and facilitate its execution at scale.

Develop and implement a comprehensive research strategy that aligns with the goals of the Customer Success group and the broader organization.

Oversee the design, execution, and analysis of qualitative and quantitative research projects to gather insights about customer behavior, preferences, and pain points.

Translate complex research findings into actionable insights and recommendations for Customer Success, Product, and additional groups within us.

Identify opportunities for improving customer engagement and loyalty based on research findings.

Collaborate with stakeholders across Customer Success, Product Management, Marketing, and Sales to ensure research efforts are aligned with business objectives.

Work closely with the developers in the Customer Success Applied Research group to align the development of internal research tools.

Prepare and present research findings and recommendations to senior leadership and stakeholders in an easily digestible format.

Champion the voice of the customer across the organization by effectively communicating insights from customers and advocating for their needs.

Mentor and develop team members, fostering a culture of continuous learning, growth, and excellence.

Stay up-to-date with industry trends, best practices, and emerging technologies related to customer experience and research methodology.