לוח משרות דרושים מנהל תיקי לקוחות בהרצליה

Our Account Operations Team is seeking for an Operations Team Leader to take on the role of managing our account connections team on a long-term basis.
In this position, the manager will oversee a group of support operators, offering guidance, education, and constructive criticism to ensure the team is achieving its goals and progressing both individually and as a group. The Operations Team's primary responsibilities include establishing initial account connections and sustaining access to all connected accounts on a daily basis. In addition to collaborating closely with the Product and Development Team and our Global Team in the US.
RESPONSIBILITIES
The daily responsibilities entail:
Developing and designing an adaptable and dynamic operational process that can swiftly respond to any changes within the operations.
The role necessitates being accessible at all times, with a requirement for around-the-clock availability and responsiveness.
Efficiently managing matters and being the go-to person for complex technical issues around the clock and reporting back to the relevant management.
Conducting analysis to identify trends, pain points, and opportunities within the operation and initiating appropriate interventions.
Identifying knowledge and operational process gaps through analysis and implementing improvement and action plans.
Collaborating with the product team to create tools that enhance efficiency by automating repetitive and inefficient processes.
Supporting team members in resolving complex issues/questions that arise from the Customer Success Team.
Analyzing data to gather information for management on efficiency, highlights, and lowlights.
WHAT WE OFFER
Opportunity: Have a major impact at a fast-growing startup that is revolutionizing the FinTech industry
Team Culture: A collegial, collaborative, fun work environment with frequent team events
Equity: All new hires are eligible for equity grant participation
Professional Development: Sponsored learning & development program
Work Flexibility: A hybrid office work model (In-Office Mon/Tues/Weds and WFH Sun//Thurs).

We are seeking a highly skilled and motivated Operations Manager to join our team.
The primary focus of this role will be on managing and optimizing our processes to ensure maximum customer retention and satisfaction. The Operations Manager will play a critical role in driving efficiency, accuracy, and effectiveness in the renewals process while collaborating closely with cross-functional teams.
What you'll do:
Lead and manage the day-to-day operations of the renewal process, ensuring timely and efficient renewals
Develop and implement strategies to improve success rates, including proactive outreach, customer segmentation, and targeted communication campaigns
Analyze customer data to identify trends, predict churn risk, and develop strategies to retain at-risk customers
Develop and maintain clear playbooks and processes to ensure consistency and efficiency
Track and report key metrics
Identify opportunities to automate tasks and streamline processes.

Required ACCOUNT EXECUTIVE- SPANISH SPEAKER
Herzliya
Do you get a high from closing a deal? Are you keen to work in one of the most dynamic industries, backed by an innovative team and product?
Were looking for a Sales Extraordinaire with mobile SaaS and high-tech experience who thrives in a quick sales cycle environment and will play a role in achieving our ambitious customer acquisition and revenue growth objectives in the Spanish and EMEA markets.
What youll do:
Identify, qualify, negotiate and close new business opportunities
Demonstrate the product to potential customers using a consultative selling approach and demonstrating value
Collaborate with sales leadership to create and refine the lead qualification process
Work with Marketing to ensure consistent lead generation
Provide product and competitive feedback internally
Support building the brand globally.

Power the Future with us! we are a global leader in high-performance smart energy technology, with over 5000 employees, offices in 34 countries, and millions of products installed in over 133 countries. Our diverse product offering comprises intelligent solar inverters, battery Storage, backup systems, EV charging, and complete home energy management ecosystems.
By leveraging world-class engineering capabilities and with a relentless focus on innovation, we strive to create a world where clean, green energy from the sun is the primary source of power for our homes, businesses, and just about everywhere we thrive.
We are looking for a Sales Trainer & Residential Account Manager, to join our excellent sales group. you will be responsible for assessing different partners business and for developing successful sales strategies, providing product training, introduction of new products and managing day-to-day business.
You will help drive our revenue and market share. Your product portfolio is not limited to solar PV only. EV chargers, Storage and home automation will be part of your scope. What will you be doing?
* Identify and close sales opportunities in accordance with the Companys overall strategic plans and financial objectives in the region.
* Train and support the B2C sales team, including second voice and deal-closing.
* Develop and maintain relationships with solar distribution channels and strategic accounts, including EPC and regional or local installers.
* Actively pursue direct sales leads with installers and occasion distributors
* Provide revenue forecasts and review sales results to ensure targets are being met; take corrective action where required.
* Nurture the relationship with leading Installers and EPCs at all levels to ensure that remains the supplier of choice for their installations.
* Maintain accurate and up to date customer records in the Company CRM system.
* Assist the product management teams to define and improve the product portfolio for use in the residential market by regularly gathering feedback from customers, business partners and closely monitoring industry trends.
* Provide input regarding marketing and product positioning strategies specific to the territory.
* Successfully execute our brand and messaging strategy and act as an external evangelist of the brand
* Attend tradeshows and conferences.
* Provide training about the functionalities of the products in the portfolio ranging from design software, product features to monitoring portal functionalities.

Main Responsibilities:



Ensure the timely and successful delivery of our solutions according to customer needs and objectives

Generate sales among client accounts, including up-selling and cross-selling

Develop and maintain long-term relationships with accounts

Manage budget usage and handle business deal aspects

Manage employees in a matrix structure software organization

The position is a full-time job. We are located in Herzliya.

We are seeking a sales professional with a track record of driving success at large accounts, to join an enterprise account team in Herzliya. This strategic thinker and action-oriented person will leverage their relationship skills, industry knowledge, and knowledge of Systems and SoC design to proliferate and expand Solutions at a key enterprise account to achieve revenue and booking goals. Emphasis will be placed on the ability to act as a principal capable of defining growth campaigns at the customer and then marshaling resources in Business Units (R&D, Marketing and Field Support) and Sales Specialists and aligning them to a winning strategy to achieve the defined goal. Key activities will include interfacing with customer stakeholders and discovering high value opportunities, co-managing of business campaigns with field AC leaders to ensure success and providing input to enterprise account sales team leader on strategy and account planning.

Job Responsibilities and Activities
Create opportunities to build a pipeline based on insight and knowledge of the needs of the enterprise customer
Work in a team environment and build relationships at executive, senior technical management, and key contributor levels.
Create, drive and deliver success on complex, technical sales campaigns.
Act as a principal capable of marshaling resources across Business Units (R&D, Marketing and Field Support), a global Sales team, and aligning them to execution excellence of the account plan.