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As an Emerging Business Account Manager, you will own a high-volume portfolio of emerging customers, driving renewals, expansion, and retention through data-driven decision making, automation, and strong commercial execution. You are not just managing relationships. You are building predictable growth.



What Youll Do
Manage a high-volume portfolio of approximately 300 emerging business accounts, with full ownership over renewals, expansion, and churn prevention

Identify, forecast, and close upsell opportunities within your book of business to consistently meet individual revenue quotas

Proactively detect at-risk accounts using product usage data and behavioral signals, and execute intervention plans to retain and grow revenue

Act as the commercial owner for your clients, clearly articulating the value of platform and ensuring ROI alignment

Accurately manage pipeline, forecast deal cycles, and execute against clear action plans

Partner closely with the Customer Engagement team to drive customer satisfaction and long-term success

Leverage automation, AI, and scalable sales tools to optimize client touchpoints, prioritize accounts, and increase efficiency

As a Team Lead, youll be a key leader in nurturing and expanding strategic-level client relationships. You will oversee a regional account management team, drive revenue opportunities through upselling and cross-selling, and ensure world-class service delivery. Youll collaborate closely with internal departments and executive stakeholders to ensure client success, retention, and growth.

Key Responsibilities:

Lead & Mentor: Manage, inspire, and develop a high-performing regional Account Management team, providing coaching and support to help team members meet and exceed goals.
Client Relationship Management: Build and maintain strong partnerships with key strategic clients by understanding their business needs, goals, and challenges. Act as a senior escalation point to resolve issues and ensure satisfaction.
Revenue Growth: Identify upselling and cross-selling opportunities across existing accounts. Collaborate with internal teams to craft and implement solutions and contractual amendments.
Strategic Partnership Building: Conduct regular partnership reviews and strategic check-ins with clients to align our solutions with their evolving workforce strategies.
Service Excellence: Ensure delivery meets SLAs and client expectations through proactive management, issue resolution, and continuous service optimization.
Cross-functional Collaboration: Work closely with Legal, Operations, Customer Care, Payments, Finance, and other teams to provide seamless client experiences.
RFP & Proposal Support: Collaborate on RFPs/RFIs with Sales and leadership, contribute to compelling proposals, and participate in client presentations and interviews.
Team & Performance Metrics: Track and report on team KPIs, ensuring alignment with organizational goals and taking corrective actions when necessary.
Process Optimization: Utilize internal playbooks, CRM tools, and feedback mechanisms to improve account strategies and drive operational excellence.

The Enterprise Account Manager role is developing and maintaining long-term relationships with stakeholders of our most valuable accounts. It's important to understand customers goals, challenges, and pain points while working proactively to create processes and align on expectations. You will work with cross functional teams to assure accountability and sustain the overall health of the account. Reporting and collaborating with the Head of Global Enterprise Accounts, you'll drive revenue generation, manage partnerships, and contribute to RFPs.

Responsibilities:
Build and maintain strong client relationships by understanding their unique needs and objectives, managing overall partnerships, and addressing escalations with internal teams to ensure SLAs are met.
Drive revenue growth by identifying opportunities for upselling and cross-selling within client accounts. Collaborate with the Regional lead and internal teams to develop and execute amendments supporting new solutions.
Ensure exceptional service delivery by meeting and exceeding client expectations, promptly addressing and resolving issues, and conducting regular partnership calls to understand clients' business needs and future.
Collaborate with the Regional lead and stakeholders to support RFPs and RFIs, contributing to the development of compelling proposals showcasing the company's value proposition, and participating in RFP interviews with the Sales team.
Strive to achieve individual and team KPIs as defined by the Organization, continuously monitor progress, and take corrective actions when necessary. Ensure alignment with the Service Delivery team and address issues proactively.
Optimize client interactions and sales strategies by utilizing playbooks and processes. Provide valuable feedback and suggestions for process improvements based on real-world client experiences.

we are looking for a Account Executive - Open Distribution
Responsibilities
You understand there are many moving parts in an organization. Navigating the interdependencies within is needed for success.
Understanding how business financials work, and strategies for sustaining profitable growth, are key to staying ahead of the competition.
You analyze the market and think beyond the short-term.
You see the world through the eyes of the customer by deeply understanding their business needs, challenges, and concerns.
Customer and partner needs can often be unique-but youre quick on your feet and connect and influence the right people both inside and outside of Apple.
As a go-to person with leadership, you are trusted and comfortable in tough situations. You can settle disputes and manage negotiations.
Own the hard calls with minimal noise. You step up to conflicts and see them as opportunities to shine.
Due to changing priorities, urgent customer needs, or a final push to meet a quarterly forecast, you face the daily challenge of where to focus your time and energy.
You have a never-give-up attitude, and finish, especially in the face of resistance or setbacks.
You believe that communication is key to success.