We are looking for a Technical Account Manager (TLV).
RESPONSIBILITIES:
Common TAM tasks include:
Familiarize yourself with customer environments, requirements, and milestones in order to help drive value
Build and maintain strong professional relationships with decision makers
Own the technical relationship with customers from onboarding through renewal
Perform technical presentations and demos for customers and partners
Communicate highly technical concepts enthusiastically to a variety of audiences, including executive level technical decision-makers, and follow up with technical staff in all areas
Serve as a product and app sec subject matter expert to support customers
Explain features and benefits to customers
Stay up-to-date on relevant solutions, products and services
Provide customer feedback to product management on feature enhancement requests, escalations, and product bugs to support teams and other relevant teams as needed
Provide updates to customers on requested features, bug fixes and product roadmaps
Adapt to complex, changing business environments to deliver valuable solutions to enterprise customers.
Some travel expected
Requirements: High proficiency in spoken and written English - Must
Bachelor's degree in a technical domain (or equivalent certifications)
5+ years' experience and a strong, successful track record in the security industry with large enterprise customers
A solid understanding of API and API management principals
Excellent knowledge and experience with a wide variety of IT technologies, cloud services (such as AWS, GCP and Azure) and security solutions
Understanding of appsec principles and how to apply them in the app development process
Excellent written and verbal communication and presentation skills
Strong listening skills with a demonstrated ability to ask effective questions, dive deep, understand the customers priorities and anticipate the customers needs
Ability to work effectively and accurately according to project management best practices
Well-organized self-starter with excellent work ethic, attention to detail, and a desire to learn
Strong interpersonal skills with a demonstrated ability and history of proactively identifying technical issues and driving solutions to technical problems in customer facing roles
Experience working in a high-paced startup environment is a plus
This position is open to all candidates.
