Job Description
* Lead complex Digital and CRM projects end-to-end, from requirements definition and planning through delivery, go-live and handover to ongoing support.
* Manage, mentor and develop a team of project managers and professionals, including goal setting, professional guidance and performance follow-up.
* Serve as the main point of contact for customers at management level, including steering committees and ongoing status reporting.
* Translate business and operational requirements into project scope, work plans, and delivery milestones.
* Manage project schedules, resources and budgets, ensuring delivery on time, within budget and high-quality standards.
* Lead cross-functional teams, including development, QA, architecture and integration teams, as well as external vendors.
* Oversee CRM implementations and digital initiatives across websites, portals, applications,, and customer-facing services.
* Identify, manage and mitigate project risks, and handle escalations and scope changes.
* Establish project management methodologies, standards,, and best practices within the department.
* Drive continuous improvement in delivery processes and customer satisfaction.
Requirements: * 5+ years of experience in project management, including at least 2 years of of managing large-scale, complex projects.
* Proven experience managing Digital and/or CRM projects, including CRM implementations in enterprise organizations.
* Proven experience in direct people management (must).
* Experience managing customer relationships at senior management level.
* Experience managing project budgets, resources, and multiple vendors.
* Experience working with development teams, QA, and IT organizations.
* Strong leadership skills, analytical thinking,, and a system -wide perspective.
* Excellent communication, presentation,, and stakeholder management skills.
* Ability to work in a dynamic, fast-paced environment and manage multiple projects simultaneously.
* High level of English, both written and verbal.
* Bachelor's degree in industrial engineering and management, Information Systems or related fields. Advantage
* PMP, PRINCE2 or equivalent project management certification.
* Hands-on experience with CRM platforms such as Microsoft Dynamics 365 or salesforce.
* Experience working with Agile/Scrum alongside Waterfall methodologies.
* Experience in a project-based, consulting or systems integration company.
* Experience in public sector, infrastructure,, or highly regulated organizations.
* Familiarity with project management tools such as Jira, Monday,, or MS Project.
This position is open to all candidates.