We are looking for a tech-savvy, people-oriented Help Desk Technician to join our growing IT team. In this role, you will serve as a vital link between our technology and our people, providing technical assistance with computer systems, hardware, and software to our global and on-site employees.
As a Help Desk Technician, you will respond to technical queries through multiple channels including email, chat, phone, and our ticketing system. You will leverage your technical expertise and excellent communication skills to diagnose and resolve issues ranging from basic to complex, while knowing when to escalate matters to specialized team members.
Requirements: 3+ years of experience as a help desk technician or in a similar technical support role within an organization of 150+ employees
Strong knowledge of multiple operating systems including macOS, Windows, and Linux
Solid understanding of computer systems, networks, hardware, and software applications
Proven ability to diagnose and resolve technical issues efficiently and effectively
Excellent problem-solving and analytical skills with attention to detail
Outstanding communication and interpersonal skills, with the ability to explain technical concepts to non-technical users
Customer-service oriented mindset with patience and professionalism
Hands-on experience with IT inventory management, procurement processes, and working with vendors and suppliers
Ability to work both independently and collaboratively as part of a team
Strong organizational skills and ability to manage multiple priorities
Proficiency in English (written and verbal)
This position is open to all candidates.