דרושים » מחשבים ורשתות » NOC

Required NOC Team Leader
The NOC Team Lead is responsible for ensuring the high availability, reliability, and performance of a company's production systems, infrastructure, and applications. This hybrid role bridges traditional reactive monitoring (Network Operations Center - NOC) with proactive, automated, and software-centric engineering practices (Site Reliability Engineering - SRE).
Key Responsibilities:
Operational Leadership: Directs 24/7 global NOC teams, managing incident response, service uptime, and operational excellence.
Proactive Monitoring & Observability: Implements monitoring, alerting, and observability tools (e.g., Prometheus, Grafana, Datadog) to track system health via golden signals (latency, traffic, errors, saturation).
Automation and Toil Reduction: Leads efforts to automate repetitive operational tasks and manual troubleshooting to improve system reliability and reduce human error.
Incident Management & Root Cause Analysis (RCA): Oversees the management of critical incidents, ensures timely communication, and performs post-mortem analysis to prevent recurrence.
Team Management & Development: Coaches, mentors, and develops NOC engineers and SREs, fostering a culture of high performance and continuous improvement.
Stakeholder Collaboration: Partners with engineering, development, and IT teams to align system performance with business goals and SLA requirements.
Key Differences in Focus:
NOC Focus: Primarily monitoring, detecting, and responding to incidents, ensuring connectivity and managing alerts.
SRE Focus: Focuses on engineering improvements, reducing technical debt, automation, and system resilience.
The Transformation: Modern managers are transforming traditional, manual NOCs into automated, SRE-driven environments.

A leading Israeli company specializing in SaaS-based software solutions is looking for a NOC Operator to join its Control and Monitoring Center team.

The role includes continuous monitoring of IT infrastructures, communication systems, servers, and core business applications, identifying real-time incidents, providing initial response, and escalating issues to the relevant professional teams.



Responsibilities:

Monitor system availability, servers, networks, and critical applications.
Identify incidents, alerts, and unusual system behavior in real time.
Provide initial troubleshooting and escalate complex issues to the appropriate technical teams.
Document incidents and actions in a ticketing system.
Work according to defined procedures, workflows, and operational playbooks.