about us
founded in early 2010, we are a global data mvno that delivers enterprise grade, global connectivity and iot services across more than 200 countries and 600+ mobile carriers' networks. our secured network delivers network protection and web content intelligence.
enterprise customers can manage, monitor, and optimize data usage in Real-Time with our powerful software platform. gain visibility by application type and have the power to white list applications and limit non-business applications with the click of a button, saving money and improving compliance.
description
we are looking for a skilled and service-oriented it support specialist to join our global it & security team.
in this role, you will be responsible for providing tier 1 and tier 2 Technical Support, maintaining corporate it infrastructure, and ensuring reliable, secure, and efficient it operations across our global organization.
you will work in a dynamic, cloud-first environment, supporting modern technologies, managing endpoints and network infrastructure, and contributing to continuous improvements in it services and security.
we are looking for a proactive professional who takes ownership, works independently, and is passionate about solving technical challenges while delivering an excellent Employee Experience.
key responsibilities
Technical Support & troubleshooting: provide tier 1 and tier 2 support for hardware, software, operating systems, network connectivity, and corporate applications across a global user base.
it infrastructure & operations: maintain, monitor, and troubleshoot corporate it systems, cloud services, and office network infrastructure to ensure availability, performance, and security.
endpoint & device management: deploy, configure, maintain, and secure windows and macos endpoints, as well as IOS and Android devices, using enterprise management platforms.
microsoft 365 & identity management: support and administer microsoft 365, microsoft entra id, and related identity, authentication, and access management services.
networking: troubleshoot and maintain office networking infrastructure, including switches, wireless access points, vlans, vpn connectivity, and firewalls.
employee lifecycle management: independently manage technical onboarding and offboarding processes, including equipment provisioning, account management, access permissions, and compliance requirements.
security & compliance: implement and maintain it security controls, support endpoint compliance, and follow corporate cybersecurity policies and best practices.
incident & problem management: take ownership of technical incidents from initial investigation through resolution, perform root cause analysis, and implement preventive measures.
documentation & asset management: maintain accurate technical documentation, operational procedures, knowledge base articles, and it asset inventories.
continuous improvement: identify opportunities for automation, process optimization, and improvements to the overall it service experience.
global support: participate in scheduled on-call rotations to support global business operations, including weekends and holidays when required.
Requirements: must-have qualifications
2+ years of hands-on experience in it support, Help desk, or it operations, preferably within a global technology company.
excellent english communication skills, both written and verbal.
proven experience providing tier 1 and tier 2 Technical Support, including independent troubleshooting and incident resolution.
strong working knowledge of windows and macos operating systems, including installation, configuration, troubleshooting, and maintenance.
experience administering and supporting microsoft 365, including exchange online, teams, SharePoint, and microsoft entra id.
practical experience with endpoint management platforms such as microsoft intune or jamf pro.
This position is open to all candidates.