we are looking for a IT Support Specialist.
As a Helpdesk Technician , you will be the first point of contact for employees requiring IT support, helping ensure a seamless technology experience across the organization. You will provide hands-on support in Windows and macOS environments, manage onboarding and offboarding processes, resolve end-user issues, and maintain office technology and collaboration spaces.
This is an excellent opportunity to join a dynamic IT team and play a key role in delivering high-quality support, improving employee productivity, and ensuring reliable operation of workplace technologies and company events.
The day-to-day:
Provide first-line technical support to employees via phone, chat, email, and ticketing systems, ensuring timely resolution of incidents and service requests.
Troubleshoot and resolve hardware, software, networking, Microsoft 365, and endpoint-related issues across Windows and macOS devices.
Manage employee onboarding and offboarding, including device preparation, account provisioning, access management, and equipment collection.
Administer and support company devices using Microsoft Intune, ensuring endpoint compliance, software deployment, and lifecycle management.
Manage user accounts, permissions, and access requests through Okta, Microsoft Entra ID, and Active Directory.
Support office technologies including Crestron conference rooms, Zoom and Microsoft Teams Rooms, printers, AV systems, and other digital workplace equipment.
Provide technical support for internal company events, town halls, and employee meetings while maintaining accurate asset inventory and IT documentation.
Requirements: Experience providing hands-on IT support in a mixed Windows and macOS environment.
Strong troubleshooting and problem-solving skills across hardware, software, networking, and end-user technologies.
Experience with Microsoft Intune or similar endpoint management and MDM platforms.
Familiarity with Okta, Microsoft Entra ID, Active Directory, and Microsoft 365 administration.
Strong customer service skills with the ability to prioritize and manage multiple requests in a fast-paced environment.
These would also be nice:
Experience supporting conference room technologies, AV systems, and workplace collaboration platforms.
Hands-on experience with Crestron, Zoom Rooms, or Microsoft Teams Rooms environments.
Experience improving helpdesk processes, documentation, knowledge bases, or self-service capabilities.
This position is open to all candidates.