דרושים » מחשבים ורשתות » IT Support Specialist

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We're hiring a passionate IT Operations Engineer to join our global IT team! If you love modern tech, enjoy balancing hands-on support with global IT projects, and want to leverage AI & automation to streamline operations - come build the future of our IT with us!
The Impact Youll Make:
Provide friendly, responsive first- and second-line IT support to employees in the Tel Aviv office and across our global teams
Work within a global IT team spanning multiple time zones and offices, learning from and collaborating with colleagues across regions
Handle day-to-day IT requests and incidents, escalating more complex issues to senior team members when needed
Support core identity and productivity platforms, including Microsoft Entra ID, Microsoft 365, Google Workspace, and JumpCloud
Help support and maintain AWS-based infrastructure and cloud services alongside the wider IT team
Assist with SharePoint sites, permissions, and content structure, supporting collaboration and document management across the business
Support Atlassian products (e.g. Jira, Confluence), including user access and everyday administration
Support on-premises to cloud and cloud to cloud migration projects, including testing and post-migration follow-up
Build and maintain simple automation scripts (primarily PowerShell and Python) to streamline IT tasks, with guidance from senior colleagues
Embrace AI-powered tools and workflows as an integral part of day-to-day IT operations and service delivery
Manage endpoint installations, upgrades, and troubleshooting across Windows and macOS devices
Create and manage user accounts, groups, and access rights across cloud and on-premises systems, following least-privilege and security best practice
Configure and maintain technical equipment including computers, printers, meeting room systems, and back-office infrastructure
Monitor and respond to requests through the IT ticketing system, working to meet SLAs and KPIs
Help document and improve IT policies, procedures, and processes across systems
Help research, evaluate, and test new products, services, and automation ideas for the business
Support inventory management, budget tracking, and vendor relationships

We are a growing digital health startup developing hybrid drugs that combine pharmaceutical innovation with digital technology to improve patient outcomes. We're looking for a hands-on IT Operations Specialist to support our employees and business operations, administer our corporate technology environment, and implement technologies that help our business scale. You'll play a key role in delivering secure and reliable technology that supports our global workforce while partnering with teams across the organization. You'll work with Microsoft 365, Okta, Kandji, AI-powered productivity tools, and a diverse portfolio of cloud-based business applications, helping build and continuously improve our Corporate IT capabilities.


What You'll Do
Serve as the primary point of contact for internal IT support and manage employee IT requests across the organization.
Troubleshoot hardware, software, business applications and end-user technology issues for employees both remotely and in the office.
Administer Microsoft 365, Okta, Kandji and other cloud-based business applications, including user accounts, licenses, permissions and application access.
Partner with the Security Specialist to implement security controls and support identity and access management.
Manage employee onboarding and offboarding, including user provisioning, devices, application access and IT asset management.
Support the company's predominantly macOS environment using Kandji.
Support workplace technology, including workstations, meeting rooms, networking, printers, and collaboration tools, while coordinating with external IT vendors.
Configure and deploy new SaaS platforms and support system implementations, upgrades, migrations, and technology rollouts in accordance with established change management processes.
Partner with business stakeholders to implement technology solutions that address business needs.
Partner with the development team to evaluate, implement and support secure AI-powered tools and solutions that improve business processes and employee productivity.
Recommend and implement improvements that enhance the employee technology experience and internal IT operations.

We are looking for an experienced and strategic IT Manager to lead Earnix's global IT function. Reporting to senior leadership, you will own and evolve the IT infrastructure, service delivery, security posture, and AI integration capabilities that underpin the business across our worldwide offices. You will manage a globally distributed team covering Help desk support, systems administration, information security, and AI-driven tooling - ensuring reliable, secure, and scalable IT services for a fast-growing SaaS company.
?What You Will Do: Own and continuously improve global IT operations, including Help desk support, systems administration, endpoint management, and IT infrastructure across all Earnix offices and remote users. Partner with business and technology stakeholders to translate operational and growth needs into scalable IT solutions, policies, and strategic roadmaps. Lead the implementation and ongoing management of the companys information security program, ensuring compliance with SOC 2, ISO 27001, and relevant regulatory frameworks globally. Drive the adoption and integration of AI-powered tools and automation across IT workflows, enabling global teams to work more efficiently and securely. Build, manage, and develop a high-performing, globally distributed IT team, setting clear goals, driving best practices, and fostering a culture of service excellence.

Position Intro:
Earnix is the first AI company purpose-built for insurance decisioning, providing the industry with the intelligence, governance, and decisioning agility to drive profitable growth, improve resilience, and operate with speed and precision in a rapidly changing risk environment. A trusted provider of production-grade AI and decisioning technology, Earnix builds on more than 25 years of experience in artificial intelligence risk, pricing, rating, analytics, and decisioning. Earnix brings vertical AI into the workflows and decisions that shape insurance performance across insurers pricing, underwriting, claims, customer engagement, retention, and other insurers high-value insurance moments. Earnixs AIOS enables insurers to orchestrate intelligence across the insurance decision lifecycle and drive governed, Real-Time decisions that deliver measurable business outcomes. Earnix is headquartered in Boston, MA and has been innovating for insurers and banks since 2001 with customers in over 35 countries across six continents and offices in the Americas, Europe, Asia Pacific, and Israel.

We are looking for an experienced and strategic IT Manager to lead Earnix's global IT function. Reporting to senior leadership, you will own and evolve the IT infrastructure, service delivery, security posture, and AI integration capabilities that underpin the business across our worldwide offices. You will manage a globally distributed team covering help desk support, systems administration, information security, and AI-driven tooling - ensuring reliable, secure, and scalable IT services for a fast-growing SaaS company.


What You Will Do:

Own and continuously improve global IT operations, including help desk support, systems administration, endpoint management, and IT infrastructure across all our offices and remote users.

Partner with business and technology stakeholders to translate operational and growth needs into scalable IT solutions, policies, and strategic roadmaps.

Lead the implementation and ongoing management of the companys information security program, ensuring compliance with SOC 2, ISO 27001, and relevant regulatory frameworks globally.

Drive the adoption and integration of AI-powered tools and automation across IT workflows, enabling global teams to work more efficiently and securely.

Build, manage, and develop a high-performing, globally distributed IT team, setting clear goals, driving best practices, and fostering a culture of service excellence.

In our Support team there is no typical day, and to be successful in the Support Associate role you will need to be self-motivated, creative and have excellent interpersonal and relationship-building skills to be able to support our customers and Partners.

Location: Ramat Gan

Job scope: Sunday-Thursday 9:00-18:00 (with availability for at least 1 morning shift - 7:00-15:00).

What You'll Be Doing:

Assist users via phone, WhatsApp, chat, and email - guiding them through the platform, answering "how-to" questions, and ensuring a standout customer experience.

Apply strong technical intuition to isolate root causes when issues arise and resolve application-level challenges.

Manage day-to-day platform operations, including user management, site setup, and report generation.

Partner closely with Product, Development, and Customer Success Managers to escalate bugs, share user feedback, and drive issue resolution.

We are looking for a Technical Support Engineer to join our highly experienced global team.

The Technical Support Engineer role embodies the critical intersection of technical expertise and a focus on customer satisfaction.

This role is tasked with helping customers with giving answers to technical questions, solution architecture, and ensuring successful adoption of the Platform.



What Youll Do

Serve as our customers single point of contact for any tech-related matters
End-to-end ownership of customer support cases from opening until closure, ensuring customer satisfaction
Establish relationships and engage with technical counterparts to drive product adoption and expansion
Train and coach customers to a successful onboarding process and ongoing usage
Advocate internally for customer needs - be the technical voice of the customer within Coralogix
Contribute to our knowledge base by creating documentation, video tutorials, and predefined answers to common issues
Prioritize and manage several open issues at one time
Properly escalate unresolved issues to the appropriate internal teams

A principal-level hands-on engineer and former CTO or founder responsible for driving 0-to-1 innovation initiatives that unlock Alice's next wave of revenue. Embedded directly within a dedicated product pod, this role combines deep architectural execution with client-facing authority to convert frontier technical capabilities into market-defining products. Roles & Responsibilities 0-to-1 Technical Ownership: Architect, code, and launch greenfield "needle mover" products from scratch through to the first paying design partners. Prepare tailored demos and POC to potential clients to help close the deals. Technical Client Leadership: Lead high-stakes technical deep dives and whiteboarding sessions with elite engineering teams, handling complex technical objections on the spot without escalation. Product Strategy Alignment: Partner closely with the Pod Manager and Pod product lead to shape the technical roadmap, validating architecture against early adopter needs and refining integration specs. Introduce and identify existing initiatives for significant automation that can help reduce cost and time to market (that might come organically from the delivery teams as well) Targeted Pod Execution: Maintain high-velocity hands-on output while reserving bandwidth to jump in ad-hoc to help the pod team resolve critical bottlenecks or hit major crunch-time deadlines.