דרושים » מחשבים ורשתות » Field Service & Technical Support Engineer

abra professional services is seeking an IT Support Technician to provide technical support, maintain IT systems, and troubleshoot hardware and software issues in a dynamic work environment. This is a full-time position located in central Israel, with career advancement opportunities for suitable candidates. Key Responsibilities: • Provide technical support to approximately 400 employees, including computers, peripheral equipment, and software. • Install, maintain, and update operating systems and applications. • Diagnose and resolve hardware and software issues. • Work with servers, backup systems, and communication networks. • Document technical issues and solutions in the service desk ticketing system.

our company, a global leader in autonomous unmanned aerial systems (UAS), is seeking skilled and motivated professionals to join our Deployment and Technical Support team. The role includes deploying advanced autonomous systems at customer sites, operating the systems in day-to-day field activities, and providing direct technical support across civilian and defense projects.
Responsibilities
Install, deploy, and operate autonomous systems at customer sites in Israel and occasionally abroad.
Perform system operation tasks during missions, demos, and routine activities.
Troubleshoot, diagnose, and resolve technical issues in the field.
Provide ongoing technical support to customers, including documentation and follow-up of solutions.

abra professional services is seeking a PC Technician to provide hands-on technical support, installation, and maintenance of workstations and IT equipment. The role includes troubleshooting hardware and operating system issues, workstation installations and relocations, peripheral equipment support, and participation in IT projects. Key Responsibilities: • Diagnose and resolve hardware and operating system issues. • Install and dismantle IT equipment and infrastructure at branch locations. • Install, maintain, and troubleshoot printers, scanners, and peripheral equipment. • Set up, install, and relocate workstations. • Provide hands-on technical support for IT projects.

We are looking for a proactive and customer-oriented Technical Support Engineer (L1/L2) to join our team in Kfar Saba. This role combines hands-on customer support (Level 1 & 2) with technical troubleshooting and QA involvement.
You will be the main point of contact for customers in Europe and Israel, and also serve as a backup for the US support team, ensuring excellent service while contributing to product quality and continuous improvement.
You will play a key role in customer satisfaction and product quality, acting as the bridge between customers and our product. Your work will directly impact how customers experience and how our platform continues to improve.
Responsibilities:
Customer Support & Communication
Provide excellent support via email, chat, phone, and video calls
Guide customers, demonstrate the system, and solve issues in real time
Ensure a high-quality support experience and strong customer satisfaction
Technical Troubleshooting (L1/L2)
Investigate and resolve technical issues end-to-end
Analyze logs, use internal tools, and perform basic database queries
Reproduce issues and document findings clearly
QA & Product Involvement
Take part in QA activities and collaborate with QA and development teams
Validate fixes and support testing (regression, sanity checks)
Identify recurring issues and contribute to product improvements
Documentation & AI Tools
Maintain and improve technical documentation and knowledge base
Use AI tools to enhance support efficiency and workflows

abra professional services is seeking a Help Desk! If you are looking for a meaningful technological journey filled with multidisciplinary challenges, come and be a part of our story. In this role, you will join our IT team, providing comprehensive technical support and taking part in cross-organizational computing projects. Key Responsibilities:
* Provide end-to-end Helpdesk support for company employees, troubleshooting various hardware and software issues.
* Install, configure, and deploy desktop computers and laptops across the organization.
* Implement, integrate, and support new software and systems.
* Maintain and manage user accounts, permissions, and groups using Active Directory.

we are looking for a End-User Computing Specialist
As a specialist, you'll have deep-dive hands-on experience with all matters related to End User Computing technologies. The specialist will lead EUC projects at a variety of organizations while delivering an end to end professional services (planning, installation, configuration, administration, and maintenance). As part of the specialist role, you'll be managing queries and issues escalated from customers.
Responsibilities:
Plan and architect EUC solutions from the infrastructure level to the end-user device level
Integrate best practices, evolving technologies, and EUC platforms such as VDI, Terminal, DAAS workspaces, and overall Enterprise Mobility
Create High & Low-level design documents, including procedures documentation
Installation and configuration of EUC solutions as part of the project scope
Build work plans, setting deadlines for various projects, and lead them to execution
Testing new technologies, finding the appropriate use cases with the customer base, and leading POC activities
Keep up to date with EUC solutions using documentation and LAB tests, and maintain required certifications
Provide effective technical support and fault resolution with timely feedback to customers, adhering to Service Level Agreements
Provide maintenance activities as part of a scheduled maintenance window during business hours and non-business hours if required
Take ownership of patching and upgrade projects for EUC environments in various organizations

We are looking for a talented Technical Support Specialist (Tier 1) to step into a foundational role with opportunities for advancement to Tier 2, Team Lead, Technical Support Engineer, or specialized technical roles based on performance and interest. Beyond ticket resolution, you will be empowered to act as a crucial liaison between our customers and engineering teams, identifying trends and contributing directly to product improvements, knowledge base development, and operational initiatives. You'll gain invaluable experience with cutting-edge SaaS technologies at a high-growth startup.
We are seeking a highly autonomous and experienced learner who thrives on tackling new challenges, proactively expanding their technical expertise, and consistently delivering a superior customer-centered experience within a fast-paced environment.
This position is based in Israel (Jerusalem or Tel-Aviv) and reports to the Manager of Technical Support in the US.
What you will be responsible for
Provide high quality customer support to our customers
Demonstrate exemplary customer service skills via inbound/outbound phone, email, and internal chats
Troubleshoot, manage, and resolve technical issue tickets and be the point of communication between our clients, partners, and other internal supporting teams utilizing Salesforce and Atlassian
Triage, prioritize, and drive open cases in the US queue during Israel working hours
Manage high-pressure critical alerts and outages
Collaborate with US teams and Israel support engineers to solve technical product issues while keeping in constant communication with the customer
Resolve complex technical escalations, and drive process improvements with leads to reduce global escalation rates and friction
Architect advanced internal resources and documentation for systemic issue resolution
Demonstrate a can do attitude to solve as many issues at your resolution level
Performing a variety of additional technical tasks on our customers accounts.

We are looking for future Professional Services Consultants to join a unique career development program designed to prepare technical professionals for customer-facing consulting and delivery roles.
The program begins within our global technical support organization, where participants will receive structured technical training, product enablement, troubleshooting experience, and exposure to real customer environments.
Following successful completion of the program, candidates will transition into Professional Services as associate and take ownership of customer implementations, migrations, optimization projects, and strategic security engagements.
This opportunity is designed for individuals who combine strong technical capabilities with excellent communication skills, customer-facing confidence, leadership potential, and the ability to independently drive complex technical initiatives from planning through successful delivery.
Successful candidates will become trusted advisors to customers, helping design, implement, optimize, and deliver advanced cybersecurity solutions while working closely with customers, internal teams, and product experts.
Participate in a structured TAC-to-PS development program combining technical training, customer exposure, and hands-on experience.
Develop deep expertise in our company products, security technologies, networking, and troubleshooting methodologies.
Work directly with customers and internal teams to support technical investigations and problem resolution.
Design, deploy, and maintain advanced cybersecurity solutions.
Act as a trusted technical advisor and primary point of contact during customer engagements
Lead technical workshops, architecture reviews, and customer-facing discussions.
Identify technical risks proactively and drive resolution plans.
Collaborate with TAC, R&D, Product Management, Sales, and Project Management teams to ensure successful delivery.

we are looking for a IT Helpdesk Specialist.
As an IT Helpdesk Specialist, you'll join Earnix's global IT team providing first-line technical support to our EMEA (London, Paris) and US (Boston) offices, as part of our follow-the-sun (166) coverage model, working in rotation alongside our IT Manager and system administrators. This role's shifts fall in the afternoon/evening (Israel time) to align with our US and European business hours, and it is a primary point of contact for non-Israel-based employees - strong professional English is essential.
Weekly schedule (Israel time):
Monday: 15:00-23:00
Wednesday: 15:00-23:00
Friday: 10:00-15:00
What you'll do:
Provide Helpdesk support for our EMEA and US offices as part of the follow-the-sun rotation.
Support and troubleshoot hardware and software issues (Windows and Mac).
Install and configure hardware, software, and networks.
Execute onboarding/offboarding processes for employees per established procedures.
Manage and maintain IT inventory.
Monitor on-premises systems and troubleshoot issues.
Maintain and support A/V conference systems (Zoom, Teams) for company meetings across time zones.
Perform first-line administration of Entra ID, Intune/Kandji MDM, and our corporate Azure/O365 environment via scoped helpdesk-tier roles, with time-boxed, approval-gated elevation for anything beyond that scope, per team runbook. No standing privileged admin access.