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לפני 20 שעות
Location: Tel Aviv-Yafo
Job Type: Full Time
Artlist is a leading creative technology company on a mission to empower creators and brands to bring their vision to life with video. Offering cutting-edge AI tools and models for image, video, and voiceover creation, alongside high-quality creative assets and powerful editing tools, Artlist enables creators to stay on trend, and achieve their creative goals. Trusted by over 30 million creators worldwide and top brands including Google, Amazon, Microsoft, and Versace, Artlist provides a seamless, subscription-based platform with a global license, giving creators everything they need to produce professional video content efficiently. For more information, visit artlist.io We're looking for a talented Customer Experience AI Chatbot Coordinator to join our CX team. In this role, you will sit at the intersection of CX strategy and AI workflow design- using natural language prompting, intent architecture, and conversation flow expertise to drive ticket deflection and improve the customer journey. Someone with a strong instinct for how customers communicate, and the ability to translate that understanding into AI workflows that resolve issues without human intervention. Key Responsibilities
* Design, build, and iterate on conversational flows and NLP prompts within third-party AI chatbot platforms
* Develop intent libraries, training phrases, and response templates that accurately reflect customer needs and Artlist's brand voice
* Own the ongoing training and tuning of the chatbot to improve intent recognition and resolution rates
* Continuously refine bot behaviour based on performance data, conversation logs, and agent feedback
* Monitor key metrics - especially ticket deflection, containment, and CSAT - and implement targeted optimisations
* Contribute to the chatbot roadmap with ideas for new flows, use cases, and automation opportunities
* Work closely with the CX and Experience team to understand recurring issues, escalation patterns, and agent pain points
* Maintain clear, up-to-date documentation of all flows, training data, intent structures, and change logs
Requirements:
* 2+ years / proven experience in building workflows or conversation flows in at least one AI chatbot or conversational AI platform (e.g., Intercom, Zendesk AI, Ada, Kustomer, Drift, or similar)
* Hands-on experience leveraging No-Code platforms to design, automate, and optimize conversational AI workflows.
* Strong instinct for natural language - able to craft prompts, intents, and responses that feel human and resolve issues effectively
* Solid understanding of customer experience workflows and the primary drivers of ticket volume
* Exceptionally detail-oriented - precise in how flows are built, documented, and maintained, with a low tolerance for gaps or inconsistencies
* Analytical mindset - comfortable reviewing conversation data, monitoring key metrics (ticket deflection, containment, CSAT), and turning findings into actionable changes
* Clear, organised written communication; able to document complex flows in a way others can follow
* Collaborative attitude and comfortable working across CX, product, tech, and vendor stakeholders
* Hands-on execution - ability to design intent libraries, response templates, and conduct regular audits of bot conversations Nice To Have:
* Experience with Forethought or comparable AI-native support platforms
* Familiarity with CX metrics such as deflection rate, containment, AHT, and CSAT
* Experience in a SaaS or digital-first CX environment
* Exposure to knowledge base management or content strategy
This position is open to all candidates.
 
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לפני 20 שעות
Location: Tel Aviv-Yafo
Job Type: Full Time
Artlist is a leading creative technology company on a mission to empower creators and brands to bring their vision to life with video. Offering cutting-edge AI tools and models for image, video, and voiceover creation, alongside high-quality creative assets and powerful editing tools, Artlist enables creators to stay on trend, and achieve their creative goals. Trusted by over 30 million creators worldwide and top brands including Google, Amazon, Microsoft, and Versace, Artlist provides a seamless, subscription-based platform with a global license, giving creators everything they need to produce professional video content efficiently. For more information, visit artlist.io As a Customer Experience Specialist at Artlist, you will be at the frontline of empowering creators to fully harness the potential of our AI-driven creative ecosystem. You’ll support users from their very first interactions with our AI tools through full-scale production workflows—ensuring they gain the knowledge, confidence, and inspiration needed to grow with Artlist. We’re looking for someone with a rare blend of technical savvy, creativity, and exceptional communication skills. This isn’t your average support role: you’ll engage with content creators around the world, master our products inside and out, and use your own creative instincts to solve problems, advise customers, and directly influence the product. What You'll Do
* Deliver timely, empathetic, and effective support across current and emerging communication channels to resolve product issues proactively
* Guide Creative AI Workflows: Develop deep expertise in Artlist’s platform and generative AI tools to help users navigate AI capabilities, prompting, and features that best fit their creative vision.
* Proactively communicate user behavior, AI tool performance, technical issues, emerging creative trends, and potential improvements to the team, raising flags as needed.
* Work cross-functionally within a cohesive team environment to drive user satisfaction and product success.
Requirements:
* Knowledge of video editing, cinematography, filmmaking, or creative production.
* 2+ years of customer-facing experience specializing in client retention
* Enthusiasm for generative AI tools and emerging creative technologies.
* Descriptive and expressive writing skills, with the ability to communicate complex ideas and AI workflows clearly and empathetically.
* Native-level English proficiency - both written and verbal.
* Computer savvy- a quick learner who spots recurring technical patterns and flags bugs early.
* Shift Excellence: High discipline regarding punctuality and schedule adherence.
This position is open to all candidates.
 
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13/08/2026
חברה חסויה
Location: Tel Aviv-Yafo
Job Type: Full Time
We're looking for a passionate Customer Experience Solutions Specialist to join our dynamic team. In this role, you will leverage cutting-edge conversational AI to automate player journeys, build smart workflows, and analyze ticket data to enhance player experience. If you're AI-oriented, love exploring new technologies, and thrive in a collaborative, data-driven environment, we want you to be part of our journey!
Responsibilities:
Translate monthly operational targets into a concrete AI development roadmap, identifying and prioritizing player use cases to automate for maximum coverage and deflection.
Actively set up, map, and configure conversational steps and logic flows within our AI agent platform to ensure accurate routing and seamless resolutions.
Own the end-to-end QA process for all new AI workflows, executing rigorous testing in pre-launch environments to guarantee standard-setting performance before going live.
Continuously monitor live AI interactions to verify that the agent handles player queries correctly, instantly adjusting and fine-tuning flows when deviations or inaccuracies are found.
Analyze automated chat logs to identify player friction points and iteratively improve response templates, routing logic, and system behavior to maximize customer satisfaction.
Track system health metrics and automated alerts, taking immediate ownership of AI-related bugs or incidents to drive them to swift resolution.
Requirements:
2+ years of experience in customer support, with a significant portion specifically dedicated to handling escalations and complex customer issues.
AI vast experience: Deep understanding of the AI ecosystem, demonstrated through professional projects, preferably in Support.
Problem-solving skills, with the ability to identify root causes and implement effective solutions.
Highly customer-focused approach with a passion for customer advocacy.
Highly detailed & data-oriented with strong organizational and multitasking skills.
Experience using Zendesk, including Explore or other CRM systems.
Full proficiency in both English and Hebrew.
Advantages:
Experience in the gaming industry.
SQL knowledge.
Experience providing Support in Chat-style channels.
This position is open to all candidates.
 
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לפני 20 שעות
חברה חסויה
Location: Tel Aviv-Yafo
Job Type: Full Time
In Customer Care and Trust & Safety, real people are on the other side of every decision. You're the reason why our users feel safe using us, and you take that seriously. From Quality Assurance specialists to fraud analysts, those we're looking for are stakeholder-savvy and treat every case like it's the only one that matters. So if you're methodical when the details affect peoples livelihoods, we want to hear from you. Join our dynamic Customer Care team as a Chatbot Project Lead, taking the reins on our chatbot roadmap and stakeholder communication. This is a critical role stepping in to guide a talented team, ensuring seamless project delivery and strategic alignment as we enhance our AI-powered customer solutions.
What am I going to do?:

* Manage the end-to-end chatbot roadmap and sprint delivery, ensuring all project deadlines and key performance indicators are met with precision.
* Translate overarching company strategic goals into actionable chatbot experience improvements, effectively communicating updates and insights to diverse stakeholders.
* Mentor and provide hands-on guidance to team members, fostering their growth in areas like advanced prompting techniques on platforms such as Forethought.
* Leverage data analysis to deeply understand chatbot performance, driving continuous optimization and informing strategic decision-making.
* Facilitate key team meetings and foster a collaborative and inclusive team culture.
Equal opportunities:
We know that talent has no single face. We welcome talent from everywhere and everyone because it makes everything we build better. Need accommodations? Just ask. And if this role excites you but you don't tick every box, apply anyway. The best people rarely fit the mold exactly.
Requirements:
* You are a true Quality Executioner at heart, thriving on meticulous execution and a commitment to seeing projects through to completion with exceptional detail and efficiency.
* Bring a proven ability to develop and manage comprehensive chatbot strategies and roadmaps, aligning them with broader business objectives.
* Possess strong stakeholder management and communication skills, adept at building consensus and articulating complex information clearly across different audiences.
* Demonstrate experience in mentoring and leading team members, fostering their development and providing hands-on support.
* Exhibit a deep understanding of data analysis and KPI monitoring, using insights to drive measurable improvements and strategic pivots.
* Hands on experience with AI Chatbot prompting providing customer facing solutions
* Fluent English is a must Nice to have
* Familiarity with the Forethought platform Working with AI AI is integral to this role, with a focus on utilizing platforms like Forethought for advanced prompting and chatbot optimization. You'll leverage AI to analyze performance data, identify trends, and drive strategic improvements, while your human expertise will guide the overarching strategy, mentor the team, and ensure seamless stakeholder communication and alignment with business goals.
This position is open to all candidates.
 
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הגשת מועמדותהגש מועמדות
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02/09/2026
חברה חסויה
Location: Tel Aviv-Yafo
Job Type: Full Time
In Customer Care and Trust & Safety, real people are on the other side of every decision. You're the reason why our users feel safe using our company, and you take that seriously. From quality assurance specialists to fraud analysts, those we're looking for are stakeholder-savvy and treat every case like it's the only one that matters. So if you're methodical when the details affect peoples livelihoods, we want to hear from you.
Join our dynamic Customer Care team as a Chatbot Project Lead, taking the reins on our chatbot roadmap and stakeholder communication. This is a critical role stepping in to guide a talented team, ensuring seamless project delivery and strategic alignment as we enhance our AI-powered customer solutions.
What am I going to do?
Manage the end-to-end chatbot roadmap and sprint delivery, ensuring all project deadlines and key performance indicators are met with precision.
Translate overarching company strategic goals into actionable chatbot experience improvements, effectively communicating updates and insights to diverse stakeholders.
Mentor and provide hands-on guidance to team members, fostering their growth in areas like advanced prompting techniques on platforms such as Forethought.
Leverage data analysis to deeply understand chatbot performance, driving continuous optimization and informing strategic decision-making.
Facilitate key team meetings and foster a collaborative and inclusive team culture.
Requirements:
You are a true Quality Executioner at heart, thriving on meticulous execution and a commitment to seeing projects through to completion with exceptional detail and efficiency.
Bring a proven ability to develop and manage comprehensive chatbot strategies and roadmaps, aligning them with broader business objectives.
Possess strong stakeholder management and communication skills, adept at building consensus and articulating complex information clearly across different audiences.
Demonstrate experience in mentoring and leading team members, fostering their development and providing hands-on support.
Exhibit a deep understanding of data analysis and KPI monitoring, using insights to drive measurable improvements and strategic pivots.
Hands on experience with AI Chatbot prompting providing customer facing solutions
Fluent English is a must
Nice to have
Familiarity with the Forethought platform.
This position is open to all candidates.
 
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הגשת מועמדותהגש מועמדות
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06/09/2026
חברה חסויה
Location: Tel Aviv-Yafo
Job Type: Full Time
We're looking for an AI Builder to join our Marketing team- someone who will design, build, and ship AI-powered tools and workflows that make marketing faster, smarter, and more effective. This role reports to the VP of Marketing.
If you're a creative, self-driven builder who moves seamlessly from ideation to execution, this role was made for you. You thrive in dynamic, fast-moving environments, take full ownership of your projects, and don't need hand-holding to turn an idea into a working tool. You'll be the team's go-to AI owner - collaborating closely with marketing stakeholders while also pursuing your own ideas, embracing a fail-fast mindset to try, scale, or kill initiatives quickly.
What will you do?
Own marketing AI tools: Fully own, build, and maintain all AI-driven tools that support the marketing team.
Lead lead-generation initiatives: Drive growth-hacking and meeting-generation pipelines end to end.
Build inbound demand: create lead magnets, interactive AI-powered assets, an SEO/AEO content engine, and on-site personalization that turn visitors into pipeline.
Build outbound demand: own list building, data enrichment, intent-signal monitoring, and 1:1-at-scale outbound sequences that create net-new pipeline.
Run an AI creative pipeline: produce video, image, and copy at volume with AI tools, giving marketing a scalable creative engine.
Educate the team on AI: Teach and keep the marketing team up to date on the latest AI trends and capabilities.
Build collaborative and independent tools: Partner with the team to build impactful day-to-day tools while also pursuing independent AI initiatives.
Unblock the AI wishlist: Address the marketing team's backlog of AI ideas that they haven't had time to implement.
Experiment and iterate quickly: Apply a fail-fast approach, testing new tools and initiatives, then scaling or killing them based on results.
Requirements:
Deep AI model knowledge: Up to date on the latest AI models, tools, and the differences between them.
Agent building expertise: Experience building AI agents for automation and marketing use cases.
Tool and product integration: Skilled at connecting different products and tools together into cohesive workflows.
Standalone product development: Able to build standalone products that integrate with existing marketing tools.
Elementary coding skills: Basic web coding ability to build and customize tools as needed.
Independent, collaborative execution: Strong executor who can work independently while also collaborating closely with the marketing team.
Bonus points if you have:
Marketing background: Prior experience or familiarity with marketing is a plus.
Familiarity with product-led growth (PLG) motion.
This position is open to all candidates.
 
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הגשת מועמדותהגש מועמדות
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חברה חסויה
Location: Tel Aviv-Yafo
Job Type: Full Time
We are seeking a visionary who reports to the CEO, to serve as the focal point of our internal AI strategy and lay the groundwork for an AI-enabled future across our organization. In this newly created role, you will act as the primary change agent bridging business strategy, technology infrastructure, and human capital. Your mission is to transition the company into a structured, secure, and value-driven operation - driving targeted AI adoption specifically where it yields the highest impact to boost efficiency, achieve core business goals, and foster long-term growth.
Responsibilities
Authoring, shaping, and continuously updating the company's AI Transformation Strategy for internal operations, engineering enablement, knowledge management, and workforce productivity, aligned with business goals and operational excellence.
Process Optimization & Internal Efficiency: Mapping existing workflows across various departments (Marketing, Sales, HR, Delivery, R&D, Product, etc.) to identify bottlenecks.
Deploying recurring autonomous workflows (e.g., automated reporting, monitoring) using AI agents to streamline day-to-day operational work.
Architect and manage a centralized, machine-readable repository of enterprise knowledge- leveraging AI to continuously ingest, structure, and update company data to ensure it is instantly accessible and optimized for AI context engines, RAG (Retrieval-Augmented Generation) pipelines, and employee query systems.
Democratizing Development via AI-Assisted Development: Enabling business units to leverage AI-assisted development methodologies and platforms to build custom operational workflows.
Agents Platform: Building a company-wide layer for creating, managing, and sharing AI agents that integrate directly with internal enterprise systems to support operational execution.
Governance, Security, AI Cost Management (AI FinOps)& Economics:
Measuring adoption, usage, and the true cost of AI tools and workflows across all platforms to understand their impact and optimize organizational investment.
Establishing control mechanisms for "AI cost management" and AI FinOps - making techno-economic decisions (e.g., choosing between heavy models vs. specialized open-source models).
Specialized open-source models) to optimize compute costs.
Creating a balanced AI Acceptable Use Policy with the CISO and Legal that protects organizational data while acting as a secure foundation for rapid innovation.
דרישות:
Strategic Visionary: Experience in defining and executing a technological or operational strategy, with a proven ability to translate AI trends into a structured corporate roadmap.
Deep Technological Understanding of GenAI & Autonomous Systems:
Always up-to-date with the most recent AI technologies and capabilities, with a strong grasp of software architecture, Data engineering, and modern AI paradigms (LLMs, RAG, API integrations).
Deep understanding of how autonomous agents and AI reshape modern job functions, with the ability to set new standards for workforce assessment and collaboration between humans and machines.
Hybrid Tech & Business Background:
Significant experience in technological leadership, Internal Product Management, Platform Engineering, or digital transformation.
Experience overseeing the lifecycle of internal applications is an advantage, particularly with exposure to AI-assisted development platforms and modern AI generation tools from ideation to deployment.
Entrepreneurial Spirit & Matrix Leadership:
An "Enabler" by nature - someone who builds secure foundations for teams to innovate rapidly.
Exceptional communication skills - the ability to articulate complex concepts to R&D teams, Legal, and C-Level executives.
The ability to step into a "blank canvas" environment, establish methodologies, prove immediate business value, and subsequently build a team and budget around that success.
Proven ability to orchestrate company-wide transformatio המשרה מיועדת לנשים ולגברים כאחד.
 
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חברה חסויה
Location: Tel Aviv-Yafo
Job Type: Full Time
The Data Group builds and maintains the core data assets that power our products, from our Company and Contact databases to our Connect and Recommendation systems. The Data Tech Lead sits at the forefront of that mission, leading engineering innovation that directly shapes the experience of our growing user base and drives the evolution of intelligent data services.

This role is based in Tel Aviv. We work in a hybrid model, with 3 days a week in the office.

Your impact and responsibilities:

Leading the design and development of scalable, high-performance data workflows, including both batch pipelines and real-time data products.
Defining, implementing, and enforcing engineering best practices related to code quality, testing, CI/CD pipelines, observability, and documentation.
Mentoring, supporting, and growing a team of data engineers, fostering a collaborative and high-performance engineering culture.
Identifying opportunities to create new data assets and features that expand product capabilities and value proposition.
Driving architectural decision-making in areas of data modeling, storage solutions, and compute resources within cloud environments such as Databricks and Snowflake.
Collaborating closely with cross-functional stakeholders- including Product, DevOps, and R&D - to ensure effective delivery and platform stability.
Promoting and championing a data-driven mindset across the organization, balancing technical rigor with business context and strategic goals.
Requirements:
Minimum 5 years of hands-on experience designing, building, and maintaining large-scale data pipelines for both batch processing and streaming use cases.
Deep expertise in Python and SQL, with a focus on writing clean, performant, and maintainable code.
Strong analytical and problem-solving skills, with the ability to break down complex technical challenges and align solutions to business objectives.
Solid background in data modeling, analytics, and designing architectures for scalability, performance, and cost efficiency.
Strong problem-solving skills and ability to work in a fast-paced, high-growth environment
Practical experience working with modern OLAP systems and cloud data platforms, including Databricks, Snowflake, or BigQuery.
Familiarity with AI agent protocols (such as A2A, MCP) and LLM-related technologies (e.g., vector databases, embeddings) is a plus.
AI-saviness, with comfort adopting AI tools and staying current with emerging AI trends and technologies.
Experience leading Task Forces and cross-domain projects
This position is open to all candidates.
 
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חברה חסויה
Location: Tel Aviv-Yafo
Job Type: Full Time
Required Customer Experience Associate
About The Position
We are a company at the forefront of helping small businesses succeed. Our all-in-one platform empowers over 40 million entrepreneurs worldwide to launch, manage, and grow their businesses. At the heart of our solution is the Guidance Engine, which creates a personalized plan for every new business and simplifies the entire journey - from the first idea to long-term growth. More than just providing tools, we see ourselves as partners to our customers, offering a support system and practical guidance throughout their business-building journey.
About the Role:
Our Customer Experience (CX) team is the face and heartbeat of helping our customers succeed. Were looking for a Customer Experience Associate who lives and breathes CX - youll be the point of contact for our customers across multiple channels, and the quality of every interaction you deliver will directly shape how customers feel about us.
In this role, you will:
Provide multi-channel support (tickets, chat, phone), ensuring every interaction is empathetic, professional, and solution-driven.
Become an expert in our products and proactively help customers unlock their full value.
Champion the customer voice internally-sharing insights and feedback that turn into actionable changes to influence our product, training, and processes.
Identify knowledge gaps, simplify flows, and suggest improvements that elevate the overall experience.
Collaborate with teammates and cross-functional partners to drive a seamless, customer-first journey.
Requirements:
1+ years in a Customer Support/ Customer Experience / Account Management role in a fast paced environment.
Passion for customer experience-you thrive on creating positive outcomes and meaningful interactions.
Tech-savvy and adaptable, quick to learn new systems and features.
Strong critical thinking, problem-solving, and ownership mindset.
Native-level English with excellent communication skills, both written and spoken.
This role may require working during U.S. business hours 2-3 a week (currently 14:00-23:00).
This position is open to all candidates.
 
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הגשת מועמדותהגש מועמדות
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תודה על שיתוף הפעולה
מודים לך שלקחת חלק בשיפור התוכן שלנו :)
06/09/2026
חברה חסויה
Location: Tel Aviv-Yafo
Job Type: Full Time
If you are someone who genuinely enjoys untangling a customer's problem, reads between the lines to spot what they actually need, and takes real pride in turning a frustrating moment into a great experience, then your place is with us!
What will you Do?
Deliver hands-on support - Answer product questions, troubleshoot issues, and help customers get the most out of our company
Shape the customer experience - Work closely with the CX Team Lead and teammates to implement strategies that boost customer satisfaction
Drive product improvements - Gather customer feedback and partner with Product and Engineering to influence the platform roadmap
Build self-service resources - Create and maintain internal and customer-facing documentation that strengthens product knowledge and self-service options.
Requirements:
What You'll Need to Thrive in
SaaS support experience - 2+ years of customer support experience in a SaaS environment
Excellent communication - Native-level English, spoken and written, with strong communication skills across every interaction
Sharp problem-solving - Strong analytical and troubleshooting abilities, with a keen eye for getting to the root of an issue
Genuine empathy - A customer-focused mindset with the ability to read between the lines and understand what customers really need
Product curiosity - A drive to learn the product inside and out to provide informed, effective support
Independence and initiative - Comfort working independently, taking ownership, and proactively tackling challenges
Bonus points if you have
Experience with video platforms
Familiarity with Intercom, JIRA, and HubSpot.
This position is open to all candidates.
 
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חברה חסויה
Location: Tel Aviv-Yafo
Job Type: Full Time
Were hiring an AI Growth Builder - someone who naturally operates in the AI world and is eager to use it to drive rapid growth for a consumer product. This role reflects what modern growth looks like: AI comes first, and marketing builds on top of it. Your day-to-day work is powered by AI tools, with a strong focus on marketing and user acquisition. You will create and execute marketing funnels and growth strategies using tools like Claude Code, Cursor and others.

What Youll Do

Take full responsibility for growth: lead user acquisition projects from strategy through execution, using AI as your main working environment.
Configure and run A/B tests across the marketing funnel within your scope and analyze performance to drive a continuous improvement feedback loop.
Create your own growth levers: build scrapers, automations, and custom AI workflows to solve distribution challenges.
Initiate, plan, develop, and monitor sub-products and experiences within the product without relying on developers.
Requirements:
High ownership: You take responsibility for projects end-to-end with minimal guidance.
Hands-on with AI tools: Experience building with tools like Claude Code, Cursor, Replit, or similar.
Growth mindset: You're drawn to consumer products and have a strong sense for what drives clicks, sign-ups, and retention.
Proven builder: You've developed AI-driven projects such as agents, automations, apps, content systems, or custom workflows.
Initiative: You take action without waiting for direction and approach problems in creative ways.
This position is open to all candidates.
 
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הגשת מועמדותהגש מועמדות
עדכון קורות החיים לפני שליחה
עדכון קורות החיים לפני שליחה
8814908
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