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Were growing and looking to hire an IT Operations & Helpdesk Engineer who embodies our core values: People First, Customer Obsession, Strive for Excellence, and Integrity.

Were looking for a talented and dedicated IT Operations & Helpdesk Engineer to deliver fast, reliable technical support to our global users and take ownership of day-to-day IT operations and helpdesk activities.

In this role, you will work closely with employees and teams across the organization, ensuring seamless IT operations in a fast-paced, global environment. Youll troubleshoot technical issues, manage enterprise tools and user access, support onboarding and offboarding processes, and help improve operational efficiency across the organization.

This is an amazing opportunity to join a highly technical and collaborative team, expand your expertise across modern IT environments, and make a direct impact on the employee experience in our company.

*** This position is on-site and requires working from the Tel Aviv office five days a week. ***

Responsibilities:
As an IT Operations & Helpdesk Engineer, your impact will be:
Provide hands-on technical support to local on-site employees and remote users across global offices.
Troubleshoot and resolve complex hardware, software, operating system, networking, and SaaS-related issues.
Support and maintain macOS and Windows environments utilizing modern MDM platforms, including Kandji, Jamf, JumpCloud, and Microsoft Intune.
Manage user accounts, permissions, and access across platforms such as EntraID, Google Workspace, and additional enterprise tools.
Take part in onboarding and offboarding processes, including automated equipment provisioning and secure account lifecycle management.
Support and maintain office IT infrastructure, including laptops, printers, docking stations, AV equipment, and related peripherals.
Collaborate closely with Security, Business Applications, DevOps, and additional cross-functional teams during ongoing operations and projects.
Document technical issues, resolutions, knowledge articles, and process improvements.
Help improve internal IT processes, operational efficiency, and employee support experience.
Support office IT operations and ensure smooth day-to-day technical functionality.

We are looking for someone who combines strong technical expertise with operational ownership and excellent service orientation. The ideal candidate has experience managing IT infrastructure, networking, endpoint management, SaaS administration, and vendor coordination in a fast-paced environment.

This role will serve as the primary owner of internal IT operations and partner closely with Security, HR, Facilities, external vendors, and our counterparts at Element, our parent company, to ensure alignment across shared systems, infrastructure, and IT initiatives.

Responsibilities
IT Operations & Support
Own internal IT operations and employee technical support globally
Manage onboarding/offboarding processes, endpoint provisioning, and access management
Troubleshoot and resolve escalated hardware, software, connectivity, and infrastructure issues
Establish and improve IT processes, documentation, and support workflows
Network & Infrastructure Management
Manage office network infrastructure, wireless environments, VPN connectivity, and related vendors
Troubleshoot network performance, connectivity, and reliability issues across office and remote environments
Partner with external providers on network architecture, escalations, and ongoing optimization
Support SaaS platforms, identity/access systems, and cloud-managed infrastructure
Endpoint Management
Administer MDM and endpoint management platforms (e.g. Kandji)
Partner closely with Security team on endpoint compliance, VPN/SASE solutions, device security, and access controls
Help implement and maintain IT security best practices and operational policies
Cross-Functional & Vendor Collaboration
Manage relationships with external IT vendors and service providers
Work closely with IT and Security stakeholders at Element to coordinate shared infrastructure, policies, escalations, and support processes
Lead IT improvement initiatives and infrastructure projects
Drive operational maturity, scalability, and reliability across the IT environment

We are looking for an experienced and service-oriented Head of IT to build and lead our IT strategy. In this role, you will own the companys internal infrastructure, security standards, and IT operations, ensuring our employees have the best technological environment to succeed. You will lead a team while staying hands-on, managing everything from SaaS applications to hardware procurement and network security.
Responsibilities (What you will do):
Leadership & Strategy: Lead, mentor, and grow a team of 5 IT professionals . Build the annual IT roadmap and manage the departments budget and procurement.
IT Operations: Oversee day-to-day IT support (Helpdesk), onboarding/offboarding processes, and asset management (hardware & software) across global sites.
Infrastructure & SaaS: Manage and optimize our core systems: Google Workspace, AWS, Azure, Okta, Slack, and other enterprise tools.
Security & Compliance: Partner with the Security team to enforce InfoSec policies, manage access controls (IdP/SSO), and support compliance audits (SOC2, ISO).
Network & Systems: Manage end-to-end office networking (Firewalls, WiFi, VPNs).
Projects: Lead cross-organization IT projects such as office relocations, system migrations, and AI automation implementation.

We are looking for a skilled IT Specialist to maintain and enhance our companys IT services and infrastructure, ensuring seamless operations while supporting business growth. This role requires strong communication skills, teamwork, and the ability to collaborate effectively across departments.
Provide IT support, training, and onboarding assistance to new employees, including workstation setup, account provisioning, and ongoing technical guidance as needed. Troubleshoot and resolve issues related to IT equipment, systems, and network connectivity to ensure minimal downtime and uninterrupted business operations. Develop and implement automation scripts and tools to streamline IT processes, improve operational efficiency, and reduce manual workloads. Configure, manage, and maintain core IT infrastructure solutions, including Identity Providers (IdP), Mobile Device Management (MDM) platforms, Google Workspace, and related enterprise systems. Collaborate closely with the security team to implement and maintain IT security solutions, enforce best practices, and support company-wide security initiatives. Coordinate with external IT vendors to procure, maintain, and optimize technology products and services.

We are looking for a talented and experienced IT Team Lead to lead our Global IT operations, manage and develop our IT team, and drive the growth of our IT capabilities. This role combines hands-on technical expertise with people leadership and operational responsibility in a fast-paced global environment.

Description:
Lead, mentor, and develop IT team members while fostering a high-performance and service-oriented culture.
Maintain and develop our global IT assets:
Systems, laptops, licenses, networks, cloud-based applications, meeting rooms, etc.
MDM: Manage Windows endpoints through Microsoft Intune, including device configuration, compliance policies, application deployment, and lifecycle management.
Work closely with IT Procurement.
Run a high-class efficient help desk to support our hardworking end-users and delight them with everything they need.
Work closely with Operations, DevOps and Security teams to implement our access policy.
Monitor network performance (availability, utilization, throughput, QoS, latency, etc.).
Systems implementation and integration projects
Our technology stack includes:
Microsoft 365, Azure-based identity and access services, Microsoft Entra ID, Mac OS, Windows, networks (VLANs, firewalls),
Wi-Fi, Cloudflare ZTNA.

We're looking for an experienced IT Engineer to serve as the IT Manager's right hand, taking ownership of day-to-day IT infrastructure, security operations, and R&D tooling support. This role focuses on hands-on technical expertise with operational responsibility, ensuring the reliability, security, and efficiency of our IT environment.
Responsibilities:
Act as the IT Manager's right hand across infrastructure, security, and vendor management
Support R&D tooling (Jira, Confluence, Polarion, FlexLM) and serve as the primary contact for external vendors
Implement and maintain cybersecurity policies, tools, and controls
Support the annual ERP upgrade project and ongoing ERP operations
Contribute to IT ISO/automotive compliance and SOX controls
Design, deploy, and maintain IT infrastructure and systems, including identity (AD/Entra ID), endpoint management, and cloud services
Develop PowerShell/bash automation for recurring administrative and security tasks
Troubleshoot OS, hardware, and software issues across the organization
Analyze system data and produce reports/recommendations
Collaborate with logistics and other group stakeholders on IT needs
Deliver excellent, responsive support to internal users.

In this position, you will have the autonomy to choose the best tools for the job, manage our corporate environment from the ground up, and have a direct impact on protecting the financial data of global enterprises while ensuring our team has the best technical tools to succeed.
What youll do
IT Operations & Employee Experience
Youll work closely with the CTO, engineering, and business teams, combining hands-on execution with real ownership and impact.
Manage corporate SaaS platforms, identity management (SSO), and Google Workspace.
Compliance & audits (SOC2, PCI)
Acting as the security point of contact for customers, auditors, and internal teams
Act as the primary technical point of contact for all employees, providing hands-on support and troubleshooting.
Deploy and operate endpoint security and management tools (EDR, MDM, DLP) across a distributed workforce.
Cloud & Infrastructure Security
Improve and maintain the security posture of our AWS/GCP-based cloud infrastructure.
Operate cloud security platforms, such as Upwind / Wiz / Oligo, or similar solutions to prioritize and remediate risks.
Design and enforce secure access controls and least-privilege IAM policies.
Investigate cloud security alerts and support incident response.
Application Security
Integrate security into the SDLC and CI/CD pipelines by automating SAST, SCA, and secret scanning.
Secure containerized workloads (Kubernetes / EKS) focusing on runtime protection and image hardening.
Provide guidelines and safeguards for AI-powered development processes and AI models within our SaaS platform.
Compliance & Security Culture
Support SOC2 and PCI DSS compliance initiatives and audit readiness.
Serve as the primary security focal point for external auditors.
Contribute to security awareness and best practices across the company, explaining the rationale behind security requirements.

We are seeking an IT Manager to lead our System engineers and technical support. You will take ownership not only of our technology stack (systems, network, and endpoints) and employees' technical support, but also of implementing, using, and improving our own product. The appropriate candidate will demonstrate the following at a high professional level: strong communication and customer service skills, excellent organizational skills, and the ability to multitask.

Responsibilities:
Build and scale cross-organizational IT processes, including onboarding, offboarding, inventory management, and software management.
Champion Robin and our platform internally, driving our IT org to be our #1 customer and proof point for what AI-first IT management can do.
Lead AI adoption and deployment within the team and across us.
Take full ownership of our technology stack (Google Workspace, Okta, Slack, Zoom, Kandji, Intunes, Office 365) to improve organizational productivity.
Continuously evaluate, implement, and improve our own product within the team.
Data-driven management by monitoring ITSM metrics and maintaining team KPIs.
Enforce IT security standards and compliance in accordance with global guidelines and our internal security protocols.
Manage vendor relationships and service associate agreements.
Take full ownership of the IT budget and procurement to ensure responsibility and resource optimization.

Were looking for an experienced & talented IT Infrastructure and Cloud Engineer to join our IT department and be responsible for our IT and Cloud Corporate Infrastructure. Youll be suggesting, implementing and deploying new IT solutions together with improving existing processes and maintaining our IT infrastructure, assuring that all of our systems are in optimal condition, providing the best service to our clients.
Responsibilities
Be responsible for requests from the field, related to our global corporate on-premise and cloud infrastructure. This includes servers, storage appliances, active network equipment, firewalls, cloud services, cloud automations, CI/CD and other initiatives.
Design and oversee the integration of core services and platforms such as AWS, Google Cloud and Workspace, Okta, Cloud Backups, Zero Trust Network Access (ZTNA), Secure Web Gateway, Cloud-based EDR and other cutting-edge technologies.
Spearhead the strategy, implementation, and governance of GenAI tools and platforms across the company, focusing on process improvement, building internal AI agents, and driving organizational AI transformation.
Lead the architectural design and deployment of scalable, reliable, and secure corporate infrastructure, emphasizing Infrastructure as Code (IaC) principles to manage on-premise and cloud environments.
Define network policies and procedures, including design, planning network new communication systems and monitoring to allow high quality service for our global offices.
Collaborating with our security team to implement technology and security policies, safeguarding our systems and data from potential threats.

We are looking for a hands-on IT Helpdesk Specialist to join our IT Infrastructure team. You and other Helpdesk team members will be the first point of contact for end-user support, resolving hardware and software issues, managing user accounts, and supporting endpoint deployments. The role is primarily based at our Tel Aviv headquarters and includes remote support for users in the US, Mexico, Asia, Jerusalem, and Beer Sheva.
Location: This is a full-time position based at our headquarters in Ramat Hachayal, Tel Aviv.
Responsibilities:
Provide Tier 1-2 technical support for ~1,200 corporate endpoints (Windows 10/11, Servers 2016-2022, laptops and desktops)
Manage user accounts, groups, and permissions in Active Directory
Support Microsoft 365 applications: Outlook, Teams, OneDrive, SharePoint, and related services
Assist with device enrollment, configuration, and troubleshooting via Microsoft Intune
Handle VPN client support (FortiGate) and basic network connectivity troubleshooting
Set up and configure workstations for new employees (onboarding)
Log, track, and resolve support tickets in the helpdesk ticketing system
Escalate complex issues to senior IT team members as appropriate
Support peripheral devices: printers, monitors, docking stations, mobile devices
Ability to plan, execute, and deliver IT projects alongside day-to-day support activities.