דרושים » מכירות » Customer Experience Specialist

We are looking for a Hebrew Speaking Customer Support Specialist to assist our customers with technical problems when facing our products and services.
Customer Support Specialist responsibilities include resolving customer queries, recommending solutions and guiding product users through features and functionalities. To be successful in this role, you should be an excellent communicator whos able to earn our clients trust.
Ultimately, you will help establish our reputation as a company that offers excellent customer support during all sales and after-sales procedures.
What youll be doing:
Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
Identify and assess customer needs, troubleshoot issues, and provide appropriate solutions or escalate to the appropriate department if necessary.
Maintain a high level of product knowledge to effectively address customer questions and concerns.
Document all customer interactions and resolutions accurately and thoroughly in the companys CRM system.
Collaborate with other teams, including sales, marketing, and product development, to address customer issues and improve overall customer satisfaction.
Proactively identify opportunities to enhance the customer support process and contribute to continuous improvement initiatives.
Assist in the development of support materials, such as FAQs and knowledge base articles, to empower customers to self-serve when possible.

we are looking for a Inside Sales Supervisor.
The role of the Inside Sales team is to educate, inspire and skillfully guide customers through the vehicle configuration and sales and delivery process. As the online point of contact for customers engaging with us via Phone, Chat and Virtual Platforms, the team serves as an ambassador, ensuring that customers receive an exciting, engaging, and seamless customer experience as we prepare them for Field interactions and vehicle delivery. The Inside Sales Supervisor is responsible for their team executing these activities at the highest possible level, while innovating and improving processes to make them more efficient for both our advisors and customers, all of which in a bid to help us accelerate the worlds transition to sustainable energy.
To succeed , you must be energetic, highly organized, and hard-working. You should have a passion for sustainable energy and the ability to create exceptional customer experiences whilst inspiring the team to have a positive mental attitude to high inbound volumes. This role directly supports mission by defining and leading the process of an exceptional Virtual experience for our customers.
מה תעשו:
To build, develop and grow a team of Inside Sales and Delivery Advisors.
Monitor employee productivity and quality of work which consists of but not limited to: Direct Sales, Online Chat, Delivery support Inbound and Campaigns.
Communicate and implement all relevant changes that impact the team regarding policy and procedure.
Collaborate with other departments in efforts to clear roadblocks and build stronger relationships.
Set goals to meet minimum expectations and manage on-going performance.
Train and mentor new team members as well as identify and mentor future team leaders.
Actively coaching team members on qualification and sales conversations through live feedback.
Create a fun and inclusive culture that rewards hard work and innovation.
Coordinate appropriate coverage for our areas of responsibilities.
Create and support the execution of goal-oriented development plans for low performers.

we are looking for a Customer Experience Specialist.
As a Sales Customer Experience Specialist , you will be the face of our brand, responsible for engaging with potential customers, capturing leads, and guiding them through a seamless sales journey. As a crucial member of our dynamic team, you will play a pivotal role in shaping the success of our business by creating meaningful connections and driving sales growth through effective lead generation strategies.
You are driven by the mission to accelerate the worlds transition to sustainable energy. You are part of a larger sales and delivery team who works closely and flexibly on all tasks. You are expected to cooperate frequently and display a one-team mentality to achieve sales and delivery targets. 
מה תעשו:
Proactively engage with customers visiting the store or events to identify potential leads, creating a pipeline of prospects through active interaction and data capture.
Provide exceptional customer service by understanding customer needs, answering their questions and objections, and selling potential leads on the test drive experience, ensuring a positive and memorable experience.
Execute successful lead capture strategies during events, ensuring maximum engagement and conversion opportunities.
Efficiently manage and organize captured lead data, maintaining accuracy and completeness in CRM systems. Regularly update customer profiles with relevant information obtained during interactions.
Build value for customers, understanding their requirements, presenting our vehicles, and effectively communicate the value proposition to drive conversion.
Collaborate with sales teams, and other relevant departments to align strategies, share insights, and contribute to the overall improvement of the lead capture, sales processes, and product proposition.
Maintain a positive and professional attitude at all times, providing an excellent customer experience that is reflective of values.

This role offers a unique opportunity to become a member of the company team in Israel and the Middle East. We are seeking an experienced Account Executive to build and maintain relationships with new and existing strategic clients, owning the full sales cycle.
You will be accountable for increasing revenue, new client acquisition and representing our company in client meetings and events in the region.
Furthermore, you are commercially-minded, analytical, and a Fintech enthusiast who is driven by forging relationships and becoming a trusted advisor to our customers, delivering thought leadership insights and solutions that help them grow, powered by our company products and solutions.
Please note that we work 4-5 days a week from our office in Sarona, Tel Aviv
Responsibilities
Develop and execute a sales plan to achieve and exceed sales targets
Build and maintain relationships with new and existing clients
Manage the sales process from start to finish, including lead generation, prospecting, and closing deals
Collaborate with cross-functional teams, including marketing, product, and operations, to ensure customer success
Conduct presentations and product demonstrations to potential clients
Negotiate contracts and pricing with clients, leading complex negotiations involving bespoke commercial agreements and multi-product sales
Provide feedback to the product team on customer needs and market trends.

we are looking for a T echnical Account Manager to join our team. We are a boutique tech company with a cutting-edge SaaS product in the online marketing industry, trusted by global brands such as Fiverr, Elementor, and Lemonade. This is a full-time position based in the heart of Tel Aviv.
As a Technical Account Manager, you will own and manage a portfolio of B2B clients, serve as the main liaison between clients and internal teams, and lead new client onboarding from technical setup through training. Success in this role requires deep product understanding, fast learning, and strong ownership across multiple parallel initiatives.
Responsibilities:
Serve as the main point of contact for B2B clients, providing both business and technical support.
Onboard new clients end-to-end, including technical setup, customization, training, and
ongoing support.
Translate client needs (both technical and business) into clear internal requirements, and
communicate internal constraints and solutions back to clients.
Manage multiple clients, tasks, and projects simultaneously, ensuring nothing falls behind
or between the cracks.
Handle billing-related inquiries and escalate issues when required.
Collaborate closely with internal teams to resolve client issues and contribute to product
improvements.
Develop a deep understanding of the platform in order to troubleshoot issues,
analyze data, and proactively identify solutions.

we are looking for a Partner Relationship Manager for Partnerships Acquiring. The partnership channel supports fast-growing innovative partners like Paynt, CCV, Mollie, and Littlepay.
Through our partnership channels, supports thousands of small to mid-size merchants.
We have a track record of growth with Payment Facilitators and Independent Sales Organizations due to our strong product offering.
We pride ourselves on our customer intimacy and being able to act fast to meet our partners' evolving needs.
The Partner Relationship Manager is responsible for building up and maintaining a strong relationship with current and future partners . This involves being a part of the sales cycle and managing the partner relationship. Communications and relationship management with key partners are mostly held at the C-level.
The successful candidate will be someone of the calibre and ability to make an immediate impact. They will need to be comfortable working in a business that operates at a pace and cuts through any complexity.
They will have intellectual horsepower, resilience, and strong interpersonal skills to get different teams aligned for large projects.
The role will involve some travelling to meet partners across Europe.
Responsibilities:
● Manage the Commercial, Contractual, and Strategic activity for a designated list of partners
● Regular engagement with partners as a representative of the business to identify partners' needs
● Create and drive strategic Relationship Management within each designated account to increase revenue and ensure stickiness
● Maintain positive relationships with clients and manage expectations
● Work closely with the product team, sales, support, marketing, and management to continuously drive the best experience for our existing and potential partners.
●Manage and prepare quarterly business reviews with partners.
● Look for, and close, up-sell opportunities with partners for other products that the company may offer that are not currently being utilised by the partner.

We are seeking a highly skilled and experienced Representative to join our team.
In this role, you will primarily focus on handling escalations from couriers and investigating unusual incidents. You'll be responsible for resolving complex issues, guiding our partners, and ensuring that high-quality service is maintained throughout the escalation process.
Youll be acting as a key factor in maintaining a high level of standard and satisfaction amongst Couriers who partner with us and of course - Helping optimize the workflow between all parties.
In our Trust and Safety Team life moves fast and there is no typical day, so to be successful in this role you will need to be self-motivated, confident, and creative, possess leadership characteristics, and have excellent relationship-building skills.
What You'll Be Doing
Working on a full-time basis (Sun-Thu 09:00-18:00)
Making sure Courier Partners meet our level of standard and Performance.
Acting as an escalation point for any queries or issues.
Support the Operations Team on off-boarding/courier agreement terminations.
Co-work with our Support team to maintain a high level of service at all times.
Interact with 3rd parties regarding Couriers performance (Customers, citizens, etc;).

As a Global Account Manager, in our Tel Aviv office, you will work with our companys advertisers across the globe coming from multiple verticals. You will drive advertiser success by educating, consulting, onboarding and providing strategic advice, in addition to building ongoing relationships with our advertising partners.
In this role, you will also be responsible for optimizing and maximizing the performance of our customers dynamic campaigns, by turning numbers into insights into action items, and by collaborating closely with the Dynamic Ads Product and R&D teams.
You will use your excellent communication skills and passion for digital advertising, enhance your analytical and consultative skills in a fast-paced environment. This role is an outstanding opportunity for a customer-focused and data-driven individual interested in establishing themselves as a digital advertising authority, and driving impact at scale.
How youll make an impact:
At a fast-moving technology company, no two days will ever be the same. As a Global Account Manager, you will:
Build relationships with brand and agencies high level contacts from around the globe and ensure their success with our company.
Monitor the performance of dynamic campaigns and analyze key metrics and performance indicators to identify areas for improvement of our clients.
Understand clients business/marketing objectives and provide data-driven solutions.
Identify upsell opportunities and provide strategic long-term recommendations.
Be a product expert.
Troubleshoot and resolve issues in a timely manner.
Work cross-functionally with the Product, R&D and Support organizations to drive revenue and increase customer satisfaction.
Conduct A/B testing and experimentation to refine campaign elements and improve results.
Generate regular reports on campaign performance using multiple internal dashboards and tools, highlighting key insights and actionable recommendations.

As a Community Associate, youll be the primary point of contact for the Community ! You will report to your building each day to support the Community Management team to achieve the following:
Build a welcoming and collaborative community environment amongst our members through events and building relationships between members!
Ensure that your building is fully operational and processes are running efficiently.
Drive growth and promotion of WeWork-provided service offerings.
Take direction from the Community Lead and the Community Manager to support the Community Team and members as necessary.
All of this while illustrating core values and working towards achieving our mission.

In this role, your responsibilities will Include, but wont be limited to:
Front Desk Management:
- Cover the front desk during the buildings set business hours and be an on-site point of contact, easily located on the member floor or at Community Bar.
- Greet members and guests with a warm and welcoming demeanor.
- Anticipate member and guest needs before they arise using relevant information collected about members to enhance and personalize their experience.
- Ensure building Specific forms are up to date including pet forms, filming requests, bike room requests, etc.
- Keep the front desk clean and organized.
- Notify members of any food deliveries and couriers.
- Answer any questions from members and guests related to the building including way-finding, policies and procedures, community etiquette, etc.

Events and Membership Engagement:
- Provide feedback on programming types (based on member makeup) and evaluate events based on attendance, satisfaction, and impact to the appropriate event team.
- Consistently celebrate members successes and milestones through gifts and notes.
- Distribute all necessary info to promote the event including posting of weekly events posters and individual event posters.
- Ensure building-specific operational requirements are met for each event (elevators, HVAC, etc).
- Input notes into Spacestation or equivalent system about Members.
- Identify and execute opportunities to connect members with each other.
- Know and recommend local restaurants, food delivery services, catering options, team outing venues, post office, shipping center, supply store, etc.

Building Operations and Management:
- Conduct morning walkthroughs to address any issues, Escalating any recurring issues to your manager and/or relevant cross-functional teams.
- Receive, process, sort, and organize all mail.
- Locate and issue post via the regional system to members upon request.
- Keep the mailroom organized and clean.
- Return to Sender for unidentified mail and former member mail after 30 days of no-pick up.
- Ensure courier parcels have all the correct details for scheduled pick-ups.
- Investigate, escalate, and resolve lost packages.
- Track, audit, and organize keys collected and distributed.
- Manage keycard stock and request new inventory as needed.
- Collect keys and key cards upon move-out.
- Review location and how to use each piece of Emergency Equipment.
- Provide support for an automated coffee machine for guests and members.

we are looking for a Client Solutions Manager (Aggregators).
As a Client Solutions Manager, you will collaborate cross-functionally with teams across the organization to support leading advertisers from diverse industries, with a primary focus on paid user acquisition. You will serve as a trusted advocate, connecting key stakeholders, providing data driven insights, and driving collaboration that fosters long-term client partnerships and growth. You will oversee day-to-day client relationships and ensure the success of advertiser investments. As a proactive partner, youll identify opportunities and offer solutions that exceed client expectations, securing future investments.
- Manage and grow post-sale client relationships of auction ads offerings by monitoring and analyzing ad campaigns, and proactively take initiative to improve results.
- Analyze campaign performance data to offer clients data-driven business insights, at the same time use those insights to improve our advertising offerings.
- Establish long-term relationships with key clients and make sure their business needs are taken care of by cross-functional team.
- Drive education on product and company updates, and share company best practices as relevant to clients or agencies' business.
- Share marketplace feedback and guide our advertising strategy;
- Conduct regular business reviews and take a consultative, long-term approach to build productive relationships with clients, in collaboration with the sales team;
- Investigate and work directly with product & engineering teams to help them troubleshoot client issues during a campaign and provide technical support.
- Responsible for improvement of product feature adoption and consistently drive the product improvement from market feedback.
- Develop automated reports utilizing the company's internal data tools and Excel.