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As a Customer Operations AI Transformation Lead , you will drive the, execution, and adoption of AI initiatives across the Customer Operations organization. You will work closely with senior leadership and cross-functional stakeholders to identify high-impact opportunities for AI, translate them into scalable programs, and ensure measurable business outcomes. In this role, you will lead multiple AI transformation projects—spanning processes, tooling, automation, analytics, and customer-facing operational workflows—while establishing governance, best practices, and success metrics. You will ensure alignment across teams, mitigate risks, and build organizational readiness for change. What you’ll do: Define and articulate the AI transformation use cases for Customer Operations aligned with organizational goals. Design, build, and deploy AI agents that automate and augment Customer Operations workflows across Support, Professional Services, and Customer Success. Translate operational problems into agent-based solutions , including task decomposition, decision logic, tool orchestration, and human-in-the-loop controls. Implement agents that interact with enterprise systems (e.g., ticketing, CRM, knowledge bases, delivery tools) to execute actions, retrieve context, and generate outcomes. Build detailed execution plans including timelines, milestones, dependencies, and resources. Program Oversight & Execution Monitor progress, manage dependencies, and ensure adherence to quality and delivery standards. Track impact using KPIs (e.g., cycle time reduction, cost-to-serve, deflection, quality improvements). Manage resource allocation across projects and ensure operational continuity during change. Stakeholder Management & Change Enablement Serve as the primary point of contact for senior management on AI transformation progress. Align cross-functional stakeholders (Ops, CS, Product, R&D, Data, IT, Security). Drive adoption by building enablement plans, training, communications, and feedback loops. Governance, Standards & Risk Management Establish best practices for AI implementation in Customer Operations (process, tooling, documentation). Identify risks early and develop mitigation and contingency plans. Reporting & Documentation Prepare and present regular program updates including milestones, outcomes, risks, and KPIs. Maintain structured documentation: business cases, implementation plans, adoption plans, lessons learned.

Position Intro:
Earnix is the premier provider of mission-critical, cloud-based intelligent decisioning across pricing, rating, underwriting, and product personalization. These fully-integrated solutions provide ultra-fast ROI and are designed to transform how global insurers and banks are run by unlocking value across all facets of the business. Earnix has been innovating for insurers and banks since 2001 with customers in over 35 countries across six continents and offices in the Americas, Europe, Asia Pacific, and Israel.

Required Client Solution Manager, Tech & Commerce, 12 Month Contract
The Client Solutions Manager partners with our most strategic clients to make sure they are successful with us. This is an opportunity to build and manage key relationships, serve as a consultative product expert and a trusted adviser in marketing, leading strategy, media planning, creative, tech integration, and measurement for our top clients across various verticals mainly Fashion. The Client Solutions Manager is a strategic solution-driver with a focus on developing ROI-positive marketing strategies, driving growth by constantly improving performance for advertisers and implementing measurement & attribution solutions.
This role is responsible for optimizing complex opportunities and using data and analytics to build consultative and technical solutions for our customers, providing business insights, driving revenue, advertiser education, and satisfaction through a consultative, data-driven approach. Success in this position requires consultative sales and analytical skills, a focus on client service and commercial acumen, and the drive to thrive in a dynamic, team-focused environment. You should have passion for our advertising solutions and the overall marketing/tech ecosystem.
Client Solution Manager, Tech & Commerce, 12 Month Contract Responsibilities
Track record of excelling in Client Solution Manager role and driving impact on solution adoption, revenue, and operational rigor
Identify, create, and implement marketing solutions grounded on achieving measurable business results for our clients
Develop vertical expertise, including industry research and perspective, to drive overall business objectives and marketing solutions for advertisers
Work with businesses to understand their objectives and develop the strategy in partnership with the Client Partner and cross-functional teams, which will constitute building on insights, crafting marketing strategies and media plans, creative guidance and measurement recommendations
Provide dedicated account management to top clients, to develop, manage, optimize, and support strategic account plans, and leverage data to create business solutions for clients
Project Management - Work and collaborate with a group of internal cross-functional teams, managing complex work streams to optimize marketing objectives for clients. Manage analytics and dashboards to advise clients (for example daily client facing data/insights reporting, understanding performance across multiple accounts across multiple country used by clients)
Manage strategic marketing conversations with clients, agencies, and partners (media, creative, measurement partners, MarTech, etc.)
Manage internal account operations (revenue delivery, media recommendations, troubleshooting issues, optimization opportunities)
Manage planning, execution, ongoing reporting and optimisation of campaigns (Observe budget spend, manage internal analytics and dashboards, provide optimisation and real time recommendations).

As a Customer Operations AI Transformation Lead, you will drive the strategy, execution, and adoption of AI initiatives across the Customer Operations organization. You will work closely with senior leadership and cross-functional stakeholders to identify high-impact opportunities for AI, translate them into scalable programs, and ensure measurable business outcomes.
In this role, you will lead multiple AI transformation projects-spanning processes, tooling, automation, analytics, and customer-facing operational workflows-while establishing governance, best practices, and success metrics. You will ensure alignment across teams, mitigate risks, and build organizational readiness for change.
What youll do:
AI Transformation Strategy & Planning
Define and articulate the AI transformation roadmap for Customer Operations aligned with organizational goals.
Identify and prioritize AI use cases with clear ROI (efficiency, quality, customer experience).
Build detailed execution plans including timelines, milestones, dependencies, and resources.
Program Oversight & Execution
Lead the delivery of multiple AI initiatives (automation, copilots, workflow optimization, knowledge enablement).
Monitor progress, manage dependencies, and ensure adherence to quality and delivery standards.
Track impact using KPIs (e.g., cycle time reduction, cost-to-serve, deflection, quality improvements).
Manage resource allocation across projects and ensure operatinal continuity during change.
Stakeholder Management & Change Enablement
Serve as the primary point of contact for senior management on AI transformation progress.
Align cross-functional stakeholders (Ops, CS, Product, R&D, Data, IT, Security).
Drive adoption by building enablement plans, training, communications, and feedback loops.
Governance, Standards & Risk Management
Establish best practices for AI implementation in Customer Operations (process, tooling, documentation).
Define governance for AI usage (quality control, privacy, security, compliance, escalation flows).
Identify risks early and develop mitigation and contingency plans.
Reporting & Documentation
Prepare and present regular program updates including milestones, outcomes, risks, and KPIs.
Maintain structured documentation: business cases, implementation plans, adoption plans, lessons learned.

Required Customer Success Enterprise Team Lead
Tel Aviv, Israel
Job Description
As the Customer Success Enterprise Team Lead, you will lead and mentor a team of high-performing Enterprise Customer Success Managers (CSMs) dedicated to our most strategic and largest enterprise accounts.
You will be responsible for balancing people management with a sharp business focus, ensuring our clients derive maximum value from the platform. Your mission is to drive a robust retention strategy, minimize churn, and proactively identify expansion opportunities to grow our business within existing accounts.
Key Responsibilities:
Team Leadership & Mentorship: Hire, coach, and develop a team of Enterprise CSMs; set clear individual and team KPIs and track performance.
Strategic Retention: Develop and implement methodologies to ensure high retention rates among strategic clients, identifying churn risks early and building effective mitigation plans.
Business Growth & Expansion: Drive the team to identify and close expansion opportunities (Upsell/Cross-sell), increasing our "Wallet Share" within existing enterprise organizations.
Executive Partnerships: Act as a strategic advisor to C-level stakeholders at our client organizations, aligning our solutions with their core business goals.
Cross-Functional Collaboration: Partner closely with Sales, Product, and Operations teams to voice the "Customers Perspective" and influence the product roadmap based on market needs.
Data-Driven Insights: Utilize data and BI tools to monitor "Customer Health Scores," usage patterns, and market trends to drive proactive decision-making.

Were hiring a TAM Team Leader to lead and mentor our global TAM team of customer ambassadors within BioCatchs technical groups-anchoring the teams authority, sharpening customer‑advocacy standards, and ensuring clear, measurable technical outcomes for strategic accounts.
This role blends people leadership with hands-on technical expertise.
Key Responsibilities:
Leadership & People Management:
Lead, mentor, and develop a team of Technical Account Managers, fostering a proactive, ownership, and customer advocacy culture.
Define and track team KPIs, ensuring consistent value and operational excellence delivery.
Drive team enablement, training, and career growth, while promoting knowledge sharing and best practices.
Proactive Service Oversight:
Provide high‑touch support services and ensure best‑practice support standards.
Review overall customer operational health, guiding TAMs on risk mitigation and optimization.
Upgrade & Release Management:
Oversee coordination of updates and enhancements across the TAM team.
Enable TAMs to support their customers during their own release cycles.
Create and manage a framework for the team to own and manage implementation, update, and maintenance projects for their customers.
Ensure customers are informed about fixes, patches, and new releases, including demonstrations and impact assessments.
Escalation & Incident Management:
Supervise escalations (incidents and Top Customer Issues), ensuring appropriate engagement of Engineering, Solutions, Operations, and Product teams.
Lead complex postmortems with TAMs, deliver root-cause analyses, and ensure continuous improvement in escalation handling.
Strategic Technical Success:
Partner with senior customers in periodic executive technical reviews (monthly/quarterly).
Collaborate with Product Management to align customer needs with roadmap presentations and early product release rollouts.
Represent the Voice of the Customer in leadership forums, influencing service strategy and product direction.

As the VP Customer Success at our company, you will be the primary architect of the customer journey for a global portfolio of hundreds of enterprise accounts. You will lead a Customer Success organization focusing on both Commercial customers and Public Sector intelligence agencies to derive maximum value from our Maritime AI platform.
You will sit at the intersection of commercial growth and operational excellence, managing a complex landscape of diverse business lines across the US, EU, UK, and International markets.
Core Responsibilities
1. Strategic Leadership & Portfolio Management
Segmented Strategy: Oversee a diverse portfolio of 300+ enterprise customers, developing bespoke success strategies for two distinct pillars:
Commercial: Energy majors, bunkering, commodity traders, and ship owners.
Government: Coast guards, Law Enforcement Agencies (LEA), Customs, and Intelligence organizations.
Revenue Accountability: Primary Drive Customer satisfaction, Gross Retention Rate (GRR) and Net Retention Rate (NRR). Identify and act upon expansion opportunities (upsell/cross-sell) in partnership with the Sales team.
Global Scale: Manage and scale localized teams across various time zones to provide seamless support for international markets.
2. Complex Implementations & Product Adoption
Operational Excellence: Oversee complex, large-scale implementations that involve integrating AI into existing customer workflows and technical ecosystems.
Value Realization: Define and track Success Outcomes for customers, ensuring that maritime intelligence translates into actionable insights for risk management, compliance, and national security.
Feedback Loop: Serve as the Voice of the Customer to the Product and Engineering teams, ensuring the roadmap reflects the evolving needs of both commercial and government sectors.
3. Executive Relationship Management
Trusted Advisor: Act as an executive sponsor for Tier 1 accounts, building relationships with C-suite executives in the private sector and high-ranking officials in the public sector.
Crisis Management: Navigate high-stakes maritime or geopolitical events where customers rely on our company for real-time intelligence and support.

Together, weve built more than just a workplace; weve built a culture of trust, teamwork, and innovation. This is an opportunity to join a fast-growing startup company composed of skillful team players, working closely with each other and a continuously growing worldwide customer base.
we are about visibility first. Before resilience, before confidence, before mitigation - organizations must see their real DDoS exposure.
we empower organizations to shift from reactive DDoS firefighting to proactive resilience - ensuring business continuity, customer trust, and measurable risk reduction. The patented DDoS Vulnerability Management solution that enables organizations to avoid downtime and safeguard business continuity through nondisruptive, continuous DDoS testing - proactively validating every layer of deployed DDoS security and addressing both current and evolving AI-driven threats.
Job Description: we are looking for a Technical Customer Success Manager to join our Services organization and play a central role in driving customer value and long term partnerships. This position is focused on post sale ownership - leading strategic relationships with key stakeholders, guiding customers through continuous value realization, and providing technical insight that strengthens their DDoS resilience.
The ideal candidate combines strong technical understanding with exceptional communication skills and the ability to influence executives, engineers, and security leaders alike. Renewals are owned by Sales, but your leadership, trust building, and delivery of tangible value will serve as a critical enabler for successful renewal outcomes. Occasional presales support may be needed, but this is not a core function of the role.
What Youll Do
Customer Success & Relationship Leadership (Primary Focus)
Serve as the primary point of contact for enterprise customers and own the long term relationship.
Build deep, trust based relationships with CISOs, security managers, network architects, and other key stakeholders.
Lead customers through onboarding, adoption, and continuous optimization of our solutions.
Deliver QBRs, onsite sessions, and technical workshops that demonstrate measurable value and drive engagement.
Understand customer architectures, challenges, and success metrics, and translate them into clear plans of action.
Provide technical guidance on test results, attack surfaces, and remediation priorities.
Act as the customer advocate within our company by relaying insights to product, engineering, and support.
Identify satisfaction risks and collaborate cross functionally to resolve them quickly.
Partner closely with Professional Services to ensure smooth deployment, configuration, and operational success (CSM is not the deployment owner).
Support the sales team by delivering a superior customer experience that enables strong renewal cycles.
Presales Support (Secondary)
Occasionally support the sales organization with demos, technical presentations, or POCs.
Help translate customer requirements into high level solution guidance as needed.
Identify potential expansion opportunities through understanding customer challenges and use cases.
Reports to: VP TechOps
Office Location: Ramat Gan, Israel

DealHub is leading in the field of business application and with its unique quote-to-revenue solution helps the hottest names in the industry increase their revenue and manage their growth. As a Customer Success Manager , you will serve as the trusted point of contact for our customers and lead them end-to-end through implementation, onboarding, and ongoing adoption of DealHub’s platform. Your mission is to drive successful implementations and go-lives, strong adoption, high retention, and long-term customer growth—by combining technical execution, strategic guidance, and strong relationship management. You will work hands-on with customers to configure solutions, lead onboarding projects, deliver training, and ensure customers realize ongoing value from the platform. You will act as both a technical trusted advisor and a business partner, helping customers translate complex technical requirements into tangible business outcomes. The ideal candidate enjoys solving technically complex onboarding challenges and excels at transforming those challenges into measurable customer value.
?What you’ll do

* Manage a portfolio of customers across different stages of the customer journey, from onboarding through renewal and expansion.
* Lead and execute customer implementations.
* Drive customer meetings on a daily basis, including onboarding sessions, training workshops, follow-ups, and QBRs.
* Understand customer business objectives, revenue workflows, and technical environments to proactively drive value and ROI.
* Serve as a trusted advisor, providing product guidance, best practices, and recommendations to optimize adoption and usage.
* Proactively identify risks, issues, and blockers, and lead resolution to ensure customer satisfaction and retention.
* Identify expansion and upsell opportunities within existing accounts and collaborate with Sales to execute on them.

We're looking for a Customer Success Manager who is passionate about driving customer outcomes, building trust-based relationships, and contributing to meaningful growth in a fast-paced and collaborative environment.

In this role, you will support enterprise clients from the Go Live phase, managing user communication, training, customized content, webinars, and operational efficiency. You will identify trends and monitor usage, engagement, performance data, and the success of transactions to uncover opportunities and mitigate risks.

You will provide personalized recommendations to enhance platform utilization and client satisfaction, and participate in regular business review meetings. Collaborating with Support, Operations, Product, and Sales teams, you will resolve issues and ensure clear communication. Additionally, you will analyze support data, propose improvements, and work with the RVPs of Customer Success and Sales to grow accounts.

This role reports to our Customer Success Team Manager.

Were looking for an experienced Customer Success Manager to join our team and take a strategic role in driving customer engagement, adoption, and long-term partnership success.
As a CSM, youll work closely with global enterprise clients, ensuring they gain maximum value from our AI-driven insights platform. Youll serve as their trusted advisor - helping them transform data into meaningful business impact while connecting them to our internal experts in product, analytics, and insights.
Responsibilities
Strengthen customer engagement and increase product adoption and usage.
Drive retention by proactively identifying risks and implementing success plans.
Deliver professional value by aligning customer business needs with our data and insights capabilities.
Serve as the bridge between customers and our internal teams - product, data, and insights - to ensure seamless collaboration and tailored solutions.
Lead onboarding, training, and ongoing optimization for enterprise accounts.
Conduct regular business reviews, demonstrating ROI and identifying growth opportunities.
Advocate for customers internally and influence product direction based on their feedback and evolving needs.