דרושים » שירות לקוחות » Customer Success Manager - Exposure Management 23661

We are looking for a CSM with a proven track record to join our Customer Success team. This role reports to the Director of Customer Success and is a strategic member of our team.
In this role, you will be working with Fortune 500 companies to manage the customer relationship throughout the customer lifecycle while actively driving value for customers. Your main goal is to understand customers pain points and help them achieve the business outcomes based on your experience and capabilities.
To be successful in this role, you must have experience in software development and/or application security. You must be able to articulate technology in both technical and non-technical terms; that is, you should be able to have strategic conversations with C-level executives as well as perform technical deep dives with operational engineers.
Key Responsibilities:
Serve as the primary point of contact for our customers, building strong relationships and ensuring their success with our product(s)
Manage multiple accounts, from mid-sized enterprises through Fortune 500 companies, across different industries
Understanding the customers pain points, compelling events, business goals and objectives, success measures, and desired outcomes, drive the customer to success
Onboard new customers; increase product adoption and usage across your full customer base; ensure timely renewals while minimizing churn; and uncover additional opportunities for solving customer problems which lead to expansion
Align with technical stakeholders and executive decision-makers within our customers organizations, and conduct activities like regular project calls, periodic business reviews (QBRs, EBRs, etc.) to continuously drive new value and demonstrate the existing value to drive that relationship through
Act as a client advocate within the company by collaborating with internal teams, such as product development and customer support, providing feedback to help improve our product and services, and ensuring clients' needs are met
Ensure clients are trained on the Cycode platform, educating them on how to best administer and optimize their usage of our platform to drive ROI and real business impact and receive ongoing support
Proactively promote and educate customers on new features and capabilities added to the Cycode platform
Capture and document the specific use cases, configurations, and other factors related to the customers instance of Cycode throughout the customer lifecycle
Create advocacy and evangelism opportunities for customers

We are looking for a Technical Success Manager (TSM) to join our team and help deliver exceptional post-sales experiences for our customers. This role blends technical expertise, project management, and relationship management to drive successful deployments, accelerate time-to-value, and support ongoing adoption and growth.

What will you do?

As a TSM, you will act as both a technical advisor and deployment facilitator, ensuring our customers achieve success throughout onboarding, deployment, and beyond.

You will:

Lead customers through deployment journeys with structured project management and technical oversight.

Partner with Account Executives, Sales Engineering, and Support to deliver a seamless customer experience.

Act as a trusted advisor who balances technical guidance with strong stakeholder and relationship management.

Provide proactive technical resources and digital enablement to drive adoption, feature utilization, and long-term customer health.

Be the voice of the customer internally, ensuring needs and challenges are addressed with urgency and care.
This role requires an individual who is highly technical, customer-focused, and organized-capable of balancing detailed deployment oversight with high-level strategic engagement.
Responsibilities:

Deployment Leadership: Onboard and guide customers through full deployment cycles, ensuring milestones, timelines, and deliverables are met.
Technical Advisory: Act as a subject matter expert during deployments, incidents, and ongoing usage; provide technical guidance on security architecture, integration, and best practices.
Stakeholder & Relationship Management: Build strong relationships with customer stakeholders; manage expectations, communicate risks, and serve as the trusted technical point of contact.
Cross-Functional Collaboration: Work with Support, Product, Engineering, and Services teams to align on customer outcomes and ensure timely issue resolution.
Incident Management: Serve as the customers advocate during incidents and outages, coordinating internal response and communication.
Enablement & Content Creation: Develop technical content, learning sessions, and webinars to improve customer adoption and experience.
Reporting & Metrics: Provide regular cadence reporting on key success indicators (e.g., feature adoption, deployment progress, customer maturity).
Pre-Sales Services Support: Collaborate with Sales and Solutions Engineering to position post-sales service offerings when relevant, ensuring alignment and fit.

Were looking for a Customer Success Manager (CSM) to own the strategic relationship with our customers, drive business value, and ensure long-term retention and growth. As the counterpart to our Technical Account Managers, youll focus on the customers outcomes, executive alignment, program management, renewal/expansion, and value realization across the company platform.
Responsibilities
Serve as the primary business-facing contact and trusted advisor for assigned strategic customers.
Own the post-sale customer journey from onboarding through renewal, ensuring clear ownership and smooth handoffs across teams.
Own customer renewals and hygiene by tracking timelines, forecasting risk, and ensuring early alignment with Sales.
Identify and surface expansion opportunities in partnership with Sales by understanding customer initiatives, cloud footprint, and security roadmap.
Collaborate with Sales on long-term account strategy and positioning of relevant company capabilities.
Partner closely with TAMs to drive adoption of new capabilities, communicate value, and track progress against success criteria.
Develop and manage joint success plans aligned to customer objectives, KPIs, and success criteria.
Build strong relationships across executive, security, DevOps, and cloud leadership.
Ensure customers achieve measurable outcomes by operationalizing our company within their workflows and expanding usage over time.
Lead Quarterly Business Reviews (QBRs), program reviews, and executive readouts.

As Director of Customer Success, you will lead a global team of Customer Success Managers (CSMs) and oversee the full post-sale customer lifecycle. This role is responsible for ensuring that our customers realize measurable value from the platform, achieve strong adoption maturity, and receive an exceptional customer experience. You will manage and develop a high-performing team that drives customer outcomes, retention, and expansion, while also owning initiatives that promote operational excellence across the Customer Success organization. This position reports to the VP of Global Customer Success.

Leadership & Team Management:
Lead, mentor, and develop a global team of up to 10 Customer Success Managers.
Establish clear performance goals, KPIs, and career paths for the team.
Drive a culture of accountability, collaboration, and continuous improvement.
Recruit, onboard, and develop top-tier CS talent as the team scales.

Customer Value & Success Outcomes:
Own customer value realization strategy, ensuring customers understand, measure, and achieve expected business outcomes.
Develop frameworks and playbooks to mature platform adoption across the lifecycle.
Guide customers through best practices in TPRM program operations and automation.
Partner with customers at the executive and operational levels to ensure strong alignment.

Customer Health, Retention & Growth:
Drive retention, renewal, and NRR by addressing risk and identifying expansion opportunities.
Oversee customer health scoring, QBRs, and success plans.
Collaborate with Sales on upsell and cross-sell strategies.
Ensure consistent delivery of world-class customer experience.

Operational Excellence & Cross-Functional Collaboration:
Partner with Product, Engineering, and Support to deliver customer feedback and influence roadmap priorities.
Standardize CS processes and implement scalable systems and automations.
Monitor and report on key CS metrics and performance.
Work with Marketing and Enablement on advocacy and education programs.

We are actively seeking a Technical Customer Success Manager with a strategic mindset and a proactive approach. In this pivotal role, you'll be instrumental in ensuring our customers fully leverage our Internal Developer Portal to achieve their business objectives. This position demands a blend of technical expertise and customer-facing skills to guide customers from onboarding through to adoption, ensuring their satisfaction and uncovering opportunities for expansion.
Responsibilities:
Act as the primary point of contact for customers, deeply understanding their technical needs, challenges, and business objectives to develop bespoke success strategies.
Monitor technical health indicators within customer accounts, proactively addressing issues to ensure ongoing customer satisfaction and success.
Forge and maintain strong relationships with key stakeholders, positioning yourself as a trusted advisor for all matters related to us.
Lead strategic initiatives, including tailored onboarding programs and adoption strategies, to align with customer goals.
Serve as a liaison between customers and internal teams (Sales, R&D, Marketing), advocating for customer needs and fostering collaborative solutions.
Collaborate with Account Executives to identify and pursue expansion opportunities, contributing to account growth and retention.
Join Us:
You'll play a crucial role in our customers' success, contributing to a team that's passionate about technology, growth, and delivering value. If you're excited about combining technical depth with strategic account management to drive customer success, we'd love to have you on board.

we are looking for a Customer Success Manager.
As a Customer Success Manager (CSM) , you will be the strategic partner and primary point of contact for our enterprise customers. You will lead the customer journey from onboarding through ongoing engagement, ensuring successful adoption, operationalization, and measurable value from the platform.
This position sits within the Customer Experience organization and involves close collaboration with the Sales team, as well as cross-functional partnerships with Product Management, R&D, and Marketing teams globally. Approximately 20% of your time will involve support management, including handling customer tickets and inquiries.
Key Responsibilities:
Minimum 3 years of experience in Customer Success roles at SaaS companies, preferably startups.
Experience managing global enterprise accounts
Native-level English fluency and deep familiarity with US business culture, communication styles, and customer expectations
Willingness to travel to the US and EMEA, with an expected frequency of one trip to each region per quarter.
Flexibility to occasionally align with US time zones (EST/PST) for customer meetings and team collaboration, while primarily working local hours.
Strong technical acumen and ability to translate complex concepts for varied audiences.
Self-starter with high initiative and a passion for continuous learning.
Excellent decision-making and analytical problem-solving abilities.
Proven track record of managing strategic accounts, driving customer outcomes, and exceeding performance targets.
Exceptional communication and interpersonal skills; comfortable engaging with stakeholders at all levels.
Commercial mindset with the ability to thrive in a dynamic, fast-paced environment.

We are looking for a Customer-focused professional who thrives in dynamic, fast-paced environments. Motivated and self-driven, with strong communication skills and a proven ability to collaborate with global teams. Methodical and detail-oriented, with a track record of identifying challenges and delivering effective solutions while engaging with customers. Passionate about technology and its power to enhance lives. Brings 3 years of experience in support, customer care, or technical account management within a B2B SaaS company.

Native English speaker who is willing to work Mon-Fri and accommodate our customers working hours.

You will
Onboard customers end-to-end while owning the relationship, project management, product training, and best practices.
Provide guidance, support, and technical solutions to MineOS users questions - owning product adoption and product best practice consultancy leading to maximal value.
Communicate with Mines strategic customers and meeting the High-end customers face-to-face.
Develop expertise in our product and stay up to date on new features and improvements.
Analyze user behavior and feedback and take proactive action to optimize relationship and value realization.
Work to improve the quality of our strategy, processes, tools, and customer journey by identifying knowledge gaps or areas for improvement and taking an independent approach to optimize them.
Develop and maintain positive customer relations and satisfaction, achieving a trusted advisor role.
Proactively lead and identify renewal/expansion promoting opportunities and passionately push them forward.

In this role, you will take ownership of key accounts, serve as the primary point of contact for users and stakeholders, and provide hands-on guidance throughout the customer journey, from platform access and integration to paid campaign execution and optimisations. Youll leverage your expertise in our product value propositions, deep understanding of the Web3 space, and technical knowledge to support customers from onboarding through to executing targeted campaigns and gaining actionable, data-driven insights.
You will also collaborate cross-functionally with Product, Sales, and Marketing teams to provide customer feedback, influence roadmap priorities, and ensure alignment between client needs and platform evolution.

We are looking for a highly skilled Technical Customer Success Manager (CSM) with a strong background in AI-driven security solutions to join our rapidly growing team. In this role, you will work directly with enterprise customers to ensure successful deployment, adoption, and ongoing value realization of our AI Security offerings. You will serve as a trusted advisor, combining deep technical expertise with a customer-first mindset to drive success in dynamic and complex environments.
Key Responsibilities
Customer Onboarding & Adoption
Lead technical onboarding, integration, and enablement of AI Security products within customer environments.
Collaborate with Sales Engineers, Product, and R&D to ensure smooth deployments and early customer value.
Technical Advisory & Support
Act as the primary technical contact post-sale, guiding customers on best practices for securing AI pipelines, models, and data.
Help customers optimize their protection and mitigate AI-related risks.
Customer Advocacy
Gather feedback from customers to inform product roadmap and influence future AI Security capabilities.
Serve as the customers advocate internally to ensure their voice drives continuous improvement.
Success Planning & Outcomes
Develop success plans for key accounts, defining clear business objectives and measurable outcomes.
Monitor usage, performance, and security posture of deployed AI systems; proactively identify risks or optimization opportunities.
Collaboration
Partner with Customer Support, Product Management, and R&D teams to deliver exceptional customer experiences.
Create and share technical documentation, playbooks, and knowledge articles related to AI Security adoption.

Required Customer Success Enterprise Team Lead
Tel Aviv, Israel
Job Description
As the Customer Success Enterprise Team Lead, you will lead and mentor a team of high-performing Enterprise Customer Success Managers (CSMs) dedicated to our most strategic and largest enterprise accounts.
You will be responsible for balancing people management with a sharp business focus, ensuring our clients derive maximum value from the platform. Your mission is to drive a robust retention strategy, minimize churn, and proactively identify expansion opportunities to grow our business within existing accounts.
Key Responsibilities:
Team Leadership & Mentorship: Hire, coach, and develop a team of Enterprise CSMs; set clear individual and team KPIs and track performance.
Strategic Retention: Develop and implement methodologies to ensure high retention rates among strategic clients, identifying churn risks early and building effective mitigation plans.
Business Growth & Expansion: Drive the team to identify and close expansion opportunities (Upsell/Cross-sell), increasing our "Wallet Share" within existing enterprise organizations.
Executive Partnerships: Act as a strategic advisor to C-level stakeholders at our client organizations, aligning our solutions with their core business goals.
Cross-Functional Collaboration: Partner closely with Sales, Product, and Operations teams to voice the "Customers Perspective" and influence the product roadmap based on market needs.
Data-Driven Insights: Utilize data and BI tools to monitor "Customer Health Scores," usage patterns, and market trends to drive proactive decision-making.